We will not stay at this hotel ever again, even at a different location. No more RIU. The rooms smell so bad, it has ants in the bathroom, there are stains in the bath tub. I complained to the front desk, and they would not change my room until the next day. The next day, nothing happened we had to complain again to get the room change. Customer service at the front desk was rude. We had young kids, and requested a non smoking room. They put us in a smoking room. The smell is, of course, horrible. Also, we asked for couple plastic folks for our to-go food. Guess what? No help from the hotel customer service. Instead they asked us go to the puny gift shop to pay $0.25 each utensil. Unbelievable... it was a waste of money, and it ruined our trip!
- Official Description (provided by the hotel):
- The Hotel Riu Plaza Miami Beach reopens after a refurbishment that has converted the facilities of the former Hotel Riu Florida Beach, renovating them completely in order to offer the best services for those travelling for business or for pleasure. ... more less
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- Also Known As:
- Riu Florida Beach Hotel Miami Beach
- Riu Florida Beach Miami
- Riu Miami