We received three complementary days at any Riu resort as we were so unhappy from our Dominican Republic Riu stay, we complained.
We were on our honeymoon travelling south and figured we would use those complimentary days in South Beach, Florida.
We arrived at 230pm....check in was not until 4pm so we waited the hour and a half. Not a big deal, even though we watched people who arrived after us being given their room. We were given the card to our room just after 4pm and told that they wanted to make everything just right.
We arrived at our room and the stench was noticeable from the hallway. The musty smell that emmanated from our room was overwhelming. We figured the room had been left unused without the fan going. We showered and left for dinner. The smell did not dissipate. It seemed worse. To get rid of the smell, the carpet would have to be removed and a dehumidifier would have to run non stop. All our clothes in our luggage reaked of the smell. We found small ants all over the sink in the bathroom. The water pressure was horrible.
We left after only two days, forfeiting our last day there. To top it off, we went to grab a luggage cart so we could get out of there. A man called across the lobby and told us we had to call an extension to get the cart brought up. Fine - we did that. 20 minutes later after calling no one showed. We had to physically go down to the lobby to get the man to bring the cart. If this was a tip grab, we made sure he did not get a dime.
We are done with Riu. We will never ever ever go to a Riu resort again. They once again managed to disappoint and waste our time. Our money is best spent elsewhere. If you disregared this review, then be sure not to ever take room 601 in this place. You will regret it.
- Official Description (provided by the hotel):
- The Hotel Riu Plaza Miami Beach reopens after a refurbishment that has converted the facilities of the former Hotel Riu Florida Beach, renovating them completely in order to offer the best services for those travelling for business or for pleasure. ... more less
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- Also Known As:
- Riu Florida Beach Hotel Miami Beach
- Riu Florida Beach Miami
- Riu Miami