I Really wanted to be in love with this place but it feels like the hotel is content with letting its beautiful pool area and beach accessibility be its selling point, rather than consistent service and better-maintained amenities. I spent hours combing through the "Excellent" "Average" and "Terrible" TripAdvisor reviews and spent nearly $700 on my Pool View suite reservation back in February so I was ready to be amazed!... Amazed, I was not, however, but it wasn't all bad. I'll start with the staff.
First, it seems like the lowest ranked hotel employees were the most approachable and the most knowledgeable. Juan and Lacey at the Bar were Standouts for their professionalism. Juan makes a tasty mojito and Lacey's suggestion of the breakfast burrito was some of the best advice I'd gotten from a Savoy employee. I owe a huge debt to Michael at the valet as well for pointing me in the direction of Puerto Sagua (great ropa vieja)! At the pool Rocky had me rolling with his wit. I should have gotten the names of the bellmen and housekeepers as they too were friendly and very helpful.
This was all in very stark contrast to the conduct of the daytime front desk staff, who couldn't give any assistance in terms of finding places to eat or visit and didn’t even bother to point out the kiosk hidden behind a plant at the front desk that provide that information. I was especially disappointed by Yvonne, who was the second Savoy staff person I’d met. As a customer service representative myself, I totally get how hard that job can be and I am the last person in the world who would tell you I am good at what I do, but I even I could have done a better job of checking in guests than she did. No eye contact. Flat, condescending tone of voice. Generally disrespectful young lady. I had to tell her “good afternoon” before she did in order for her to greet me. Massive failure for a front-of-the-house staff member. I avoided walking past or even calling down to the front desk while she was working (Tuesday afternoon/evening shift June 25) because she made me feel as I was wasting her time when I asked her a question. She was just as rude to other lower-ranking staff as well (seemed pretty chummy with one of the Valets, though), even snapping at one of the bellmen who’d also made the mistake of asking her a question. I’ve honestly gotten better front desk service at a Holiday Inn. I would never ask that someone be fired and it is possible June 25th was just a bad day to be Yvonne. Still I think she would be better suited in a position FAR away from the front desk if she is to be retained as an employee at the Savoy.
Now to the rest. $32 night valet is reasonable in any city so take advantage of that. I got my money’s worth out of the $15 resort fee, spending hours on my two beach chairs and sipping mimosas on the sand. Ahhh, indeed that was one of the high points of my stay here. My two room pool suite with a separate kitchenette and TWO balconies in the original wing of the hotel was impressive, though there were some clear signs of wear that shouldn't be visible in a room that costs this much to rent. I looked just as it did in the pictures which is always a plus! I had two flat screen tvs and a comfy bed. The light in the shower was out though and I don’t know why there was a rust/wear stain on the rim of the bathroom sink but its there (room 223). Additionally, there were no pots, or cups provided that would allow me to use the two-burner stove-top. There were also no utensils provided that would allow me to use the 4 plates that were provided. Had I planned to fix something for myself or my kids, I’d would have been out of luck.
This is was the kind of thing that perplexed me about the Savoy. Why would the hotel have amenities that can’t be fully used other than for the sake of being able to say they were available? Why not divert this same effort toward having staff on the floor of the restaurant during dining hours so people know that the place is actually open? How about tidying up that closet-space of a gym? Fixing the two lights that were out in the shallow pool wouldn't hurt. Having some kind of live entertainment on the pool deck or restaurant would make the Savoy feel less institutional like another reviewer described it and more like the South Beach destination it markets itself as, which is crucial since the Savoy is actually 3 blocks away from the true SoBe nightlife (which makes for a great night’s sleep for parents and solo travelers like me). Still, those factors should encourage the Savoy management to make itself much more competitive to other travelers who would need a reason to stay anywhere other than the actual ArtDeco district. It’s important to note that this is not the only hotel with beach access in SoBe, as the Hilton is a few blocks south of this property, and the Lowes and The W, while a few blocks north of the Art Deco district, are on Collins Ave and closer to Lincoln Road and other destinations that SoBe travelers want to see. AND they have beach access and late night on-site dining options too.
As a budget traveler who is still wondering if she fully got her nearly $700 worth out of her stay, I am paying close attention to both the competition and my cash when it comes to making a return to SoBe and while that room was very spacious and that resort fee very reasonable, I can’t say if that’s enough to justify another stay here...not at full price anyway.
- Official Description (provided by the hotel):
- The Sophisticated Choice Among Resort Hotels on South Beach Miami...One of the only resort hotels on Ocean Drive located directly on the sand with private beach access, the chic Savoy Hotel South Beach Miami is a 75-suite resort without peer on America's sun-drenched Riviera - South Miami Beach's Art Deco District. Prepare for the Savoy Hotel to awaken your senses!The Savoy offers spacious one and two bedroom suites with beach, pool and Ocean Drive views, only steps away from breezy al fresco cafes, hip boutique shopping, and sizzling nightlife - all with the unmistakable flavor of Miami's multi-cultural South Beach. Setting The Savoy apart is our incredible location and generous amenities, unlike any other on Ocean Drive. At a lush 2-acre expanse of tropical paradise from street to beach, our guests can enjoy commanding beach views from en-suite balconies, sun bathe poolside, and enjoy private access to the sands of beautiful South Beach. Only at the Savoy Hotel South Beach Miami. With its ocean Views, chic decor and Art Deco feeling, The Savoy Hotel is the perfect location to celebrate your Special Day. The Savoy offers a variety of settings for you to choose from. Two sundecks overlooking the Atlantic Ocean, the Terrace restaurant with views of our two tropical pools, and our main Ballroom which overlooks Ocean Drive. From an intimate ceremony of 20 guests to a more lavish party of 125, The Savoy will make this day the most memorable yet for you and your guests! ... more less
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- Also Known As:
- Savoy Hotel Miami Beach
- Savoy Resort Miami Beach