I'm planning my first trip to Miami from 05 Feb to 08 Feb 2014, while I experienced miscommunications and delays in confirming changes to my initial reservations with the reservations team for past days, on my final frustrated 8th call, I asked to speak to GM Mauricio Martins, what a pleasant impressive service experience!
Issues were resolved immediately within our 15 mins phone conversation on Miami and travelling, received the confirmation emails within the hour.
I'm a satisfied guest, looking forward to my trip to sunny Miami and thank you very much, Mauricio!
- Official Description (provided by the hotel):
- Come to Miami Beach and meet Room Mate Lord Balfour, an Art Deco hotel inspired in XX Century Art with a modern twist. Situated right by the beach, just a few steps walk from Lummus Park, the hotel has a privileged location in the Art Deco District of Miami Beach. Breakfast till noon, gym, free Wi-Fi, private courtyard garden is also on site, amenities in room, multilingual staff available 24 hours and everything you need to feel at home. ... more less
- Reservation Options:
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- Also Known As:
- Lord Balfour Hotel Miami Beach
- Wave Hotel Miami Beach