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“Affordable price with phenomenal service” 5 of 5 bubbles
Review of Room Mate Lord Balfour

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Room Mate Lord Balfour
Ranked #23 of 206 Hotels in Miami Beach
Certificate of Excellence
San Leandro
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Affordable price with phenomenal service”
5 of 5 bubbles Reviewed October 28, 2013

Since I currently work in the hospitality industry, I knew I had to do my research and read online reviews before booking this hotel. I have to say...I couldn't be any happier that we chose to stay here due to their affordable price and outstanding service!!!

It was our first time in Miami for a girl’s trip and we arrived 11am at MIA airport. We called the hotel and asked if we could check-in early and Amaury (spelling?) happily invited us to check-in early. When we arrived at the hotel--the lobby smelled lovely and looked cleaned. As soon as Amaury (the bellman) saw us, he greeted us, helped us with our bags, and directed us to the front desk. Kries (spelling?) checked us in and she informed us of the hotel amenities such as the complimentary beach towels, complimentary breakfast, etc. instead of just handing us the room keys and saying bye.

Every time we walked in the lobby we were always acknowledge even the night auditor did the same. They were so friendly from the time we stepped in and stepped out of the hotel.

Location was excellent--it was across the beach and a few blocks away from many restaurants.

The rooms were a little on the small side but we had enough space to move comfortably, modern, and clean. Beds were super comfy and the complimentary breakfast was delicious!!! Guest had a choice of coffee, tea, or orange juice with an assortment of pastries. My favorite was their almond cheese pastry--it was delicious!

On the second morning, we told housekeeping to come back since we were still sleeping when they tried to clean the room and when we headed out we asked the front desk if they can ask housekeeping to clean our rooms. I overheard the front desk agent (I can't recall her name but she had long brown hair) call in the request to housekeeping immediately over the radio as we were heading for the door. When we got back in the room around 5pm, our room was unfortunately not cleaned but this wasn't a big deal for us since we only had 1 night left and they were happy to deliver us extra sets of towels.

Regardless, Kudos and thank you to the Hotel Lord Balfour Team for making us feel welcome throughout our stay and providing a clean/safe place to stay in Miami...we'll be back!

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Room Mate Lord Balfour, responded to this review, October 30, 2013
We are certainly happy to hear that Amaury was able to check you in early as you have requested and once you arrived Cree our Front Office Manager provided you with information of all the amenities we have to offer. Our team is geared to providing memorable vacation experiences, whether you are here on a long vacation or a short vacation. We take great pride in extending great service to all of our guest. However, I do want to apologize for missing your housekeeping service after you have requested your room be serviced. Certainly we failed in following up to ensure it was completed before your return. I have shared this concern with our management team to correct and ensure this does not happen again. We thank you for choosing the Lord Balfour Hotel from many other choices here in Miami Beach. We do hope to see you soon and it will be a great pleasure to be your host.

Sincerely yours,
Ralph Reveron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,168 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 28, 2013

I bought a Groupon a couple of months ago for a vacation from DC. The location of the hotel on Ocean Drive is far enough away from the loud and raucous area that you can't hear the noise, but close enough to walk (just a few blocks). Also not even half a block from the beach. The doorman, Richard, was extremely helpful throughout. The continental breakfast each morning (pastries, juice, coffee) was a nice touch to grab on your way out. The bathrooms, as noted in some other reviews, are small, and the room is not much bigger but wouldn't expect a boutique hotel to have large rooms. The staff was friendly and helpful overall. I would recommend the hotel!

  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LAS368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Room Mate Lord Balfour, responded to this review, October 30, 2013
Thank you for your review on TripAdvisor. It is always a pleasure to recieve great feedback of the Lord Balfour Hotel. We greatly appreciate your positive comments regarding Richard, we are so pleased to have Richard on our team. We are very happy to hear you enjoyed yourself and also enjoyed the complimentary continental breakfast we offer. Thank you again for choosing our hotel and we look forward to seeing you in the future!

Sincerely yours,
Ralph Reveron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sylvania, Ohio, USA
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed October 26, 2013 via mobile

We Stayed here for 3days. The staff was very friendly and helpful. Excellent location in Sofi. Quiet and close to action. Still gave it 5 stars despite not having a pool. Continental breakfast was nice. Hip and modern with art deco details. We would definitely return again on our next tip to South Beach. Really digged the tattoo lady on the wall. So edgy.

Stayed October 2013, traveled as a couple
Helpful?
Thank FoodDaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Room Mate Lord Balfour, responded to this review, October 30, 2013
Thank you for taking the time to provide us with your feedback on the Lord Balfour Hotel. We are currently on the plannng stage to add a second wing next to our property that will feature a state of the art pool for your enjoyment in the future. We thank you again for your comments and hope to be your host on your next return to the Lord Balfour Hotel.

Sincerely,
Ralph Reveron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

Hotels to me are simply a place to lay your head for a few hours while you're out enjoying where you are. But I couldn't help but spend more time at the Lord Balfour. We were looking for some place a little more cool but with good value for the money while we stayed in Miami Beach, and we got it in the Lord Balfour. It just opened three months ago after extensive renovations -- it kind of reminded me a little bit of Vegas, but near the beach. We stayed in a king room, and while it was teensy, it was gorgeous -- and we managed to fit our big suitcases in there without tripping all over them. There were plenty of fluffy towels, a couple of robes, and pairs of slippers. The shower has both a water-saving handheld nozzle, and a rainfall showerhead, which made the pressure a little better than many places I've stayed. The WiFi worked perfectly, and there were little touches like a coffeemaker with Starbucks coffee, and yummy-smelling luxe Etro toiletries in the bathroom. A shower gel may have come home with me. The hotel is just a short walk from the beach, and the front desk will give you as many beach towels as you like. They're actually good-sized towels -- not little bath towels. The lobby has a bar (hopefully more people are taking advantage of it, because crickets were chirping at the bar when we were there), but the one amenity we and many other guests enjoyed was a giant dispenser of ice citrus water that was always kept topped up. It was nice to come in from the heat and the humidity and cool off. Some days it had limes in it, another day oranges. (Note to Lord Balfour staff: we liked the lime the best.) There was a basic but lovely continental breakfast included in our room price. NO donuts -- yay! Instead, there was a wide array of gorgeous pastries, a selection of yogurt, and fruit (pineapple and grapefruit), including coffee, tea, and milk. It was a little inconsistent a couple of days during our stay (pineapple not available, and not tasting overly fresh when it was; no yogurt on a couple of days), which I thought was not keeping with the spectacular service we'd experienced at the hotel. The concierge, Dilip, is a long-time area resident. We didn't take advantage of his knowledge, but in speaking with him, I got the impression he has a ton of ideas about all kinds of out-of-the-way things to see and do. He gave us a pass to go to Nikki Beach. The Lord Balfour is south of fifth on Ocean Drive, so it's on the quiet side. But it's just a short walk to all the action. We loved our stay at the hotel.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank forewarn_forearm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Room Mate Lord Balfour, responded to this review, October 30, 2013
Thank you for your wonderful review on TripAdvisor. Great to hear your overall experience during your stay at the Lord Balfour Hotel and that your nice comments recommend our hotel as " a great value and worth a visit". We have also noted your kind comments on the breakfast items we have to improve on, and which we can certainly do much better. My apologies on behalf of the Lord Balfour team. Thank you for being our guest and sharing your comments and we do hope to see you again in the future.

Best wishes,
Ralph Reveron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York, United States
1 review
5 of 5 bubbles Reviewed October 22, 2013

Just got home from a 3 night stay at Lord Balfour on South Beach and we can't wait to go back. The hotel is clean, modern, and really beautiful and feels inviting from the second you walk in. The room was just perfect, they keep this place spotless. The king size bed, the hot shower, the view of the ocean, (rm. 308 is highly recommended!)and the decor all were more than we could have hoped for when we booked online. The greatest asset to this hotel in our opinion is Richard, from the second we stepped on the property to the minute we left he was someone we looked forward to running into. Too often you can go to nice places and have employees that are just cold because of all of the people they see and meet everyday or just trying to get through until the next paycheck. Richard went way out of his way to be kind, make conversation, help us figure out travel arrangements (literally called everywhere to help us out of a last minute jam), not only suggested places for us to go but printed off directions, and reviews for us. We also loved that the hotel is on Ocean Dr. but not right in the heart of all of the commotion so it was quiet and not surrounded at all times of the day. It is about two blocks down (1 minute walk) and about a 200 yard walk to the beach, at most. This was a really special visit for us and the hotel ended up being one of the many highlights of our trip and we can't thank the hotel and Richard enough for their hospitality. 5/5

Room Tip: Room 308 was beautiful.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Room Mate Lord Balfour, responded to this review, October 30, 2013
Thank you for your most kind review on TripAdvisor and particulary for praisng efforts of our great and wonderful employee Richard. We are so please to have Richard in our team. Thank you for compliments, it is very important to us to know how our guest enjoyed their stay here at the Lord Balfour Hotel and also the service recieved. It was a pleasure to serve you, and we hope to be your host again very soon!

Sincerely yours,
Ralph Reveron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, MA, USA
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

Besides the beautiful, clean, nicely appointed lobby and pleasant veranda, our comfortable, clean room and the great location, the staff at Lord Balfour aims to please their guests. The staff's pleasant, attentive, can-do attitude helped enhance our stay in South Beach. The hotel has the feel of a European boutique hotel. It's a quiet refuge from, yet steps away from the lively scene just a couple of blocks up Ocean Drive. Their refreshing fruit infused cold water cooled us down after returning from our daily outings -- one of the small, but nice touches that makes this hotel pleasant.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bluebird999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Room Mate Lord Balfour, responded to this review, October 30, 2013
Thank you so much for your review. I am happy that you enjoyed the cleanliness of the hotel and the convenience of our location. Our team takes great pride in the cleanliness of our hotel rooms and all areas of the hotel as well as customer service. We always appreciate feedback of any kind, but I know your review will assist other TripAdvisor Travelers to understand what Lord Balfour have to offer.

We hope to see you again the next time your destination is at Miami Beach.

Truly yours,
Ralph Reveron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
90 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed October 18, 2013

Ducked in for a film industry networking gig and was very impressed with the lobby lounge, patio, bar, event, decor, and service!

Admittedly I was only there for an hour or so of small and shop talk, and some cocktails, but the drinks we great and I loved the decor in the lobby. Very cool!

The service was excellent and the cocktails were fresh and inspired. I will be back as a hotel guest, soon, revised review to follow.

Cabeza OUT!

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broqui2000, General Manager at Room Mate Lord Balfour, responded to this review, October 19, 2013
Thank you for joining us on the evening of the event, it was a pleasure to be your host for the evening. Thank you as well for your kinds words regarding the Lord Balfour Hotel. We look forward to seeing you soon!

Yours Truly,
Ralph Reveron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Room Mate Lord Balfour

Property: Room Mate Lord Balfour
Address: 350 Ocean Drive, Miami Beach, FL 33139-6905 (Formerly The Wave Hotel)
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Miami Beach
#9 Business Hotel in Miami Beach
#9 Romantic Hotel in Miami Beach
#13 Best Value Hotel in Miami Beach
#18 Luxury Hotel in Miami Beach
#19 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Room Mate Lord Balfour 4*
Number of rooms: 64
Official Description (provided by the hotel):
Come to Miami Beach and meet Room Mate Lord Balfour, an Art Deco hotel inspired in XX Century Art with a modern twist. Situated right by the beach, just a few steps walk from Lummus Park, the hotel has a privileged location in the Art Deco District of Miami Beach. Breakfast till noon, gym, free Wi-Fi, private courtyard garden is also on site, amenities in room, multilingual staff available 24 hours and everything you need to feel at home. ... more   less 
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Also Known As:
Lord Balfour Hotel Miami Beach
Wave Hotel Miami Beach

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