I have stayed in this hotel last week and found it very good price for money. The beach is breathtaking and I was lucky enough (and payed a little more for it) to have a room with ocean view. So I watched the sunrise from my bed :)
For $17 you can have a nice and filling breakfast with awesome omelettes and waffles made to order and plenty choice of bread, hot food and juices. Value for money and service was great!
I need to praise too Miss Vicky Mariano(?) can't remember the surname but I can understand why she is the front desk manager! She is a loving, polite and caring person and was so helpful at all times. Miami Beach Resort you are very lucky to have someone like Vicky on your front desk!
But there is always a down side for everything and its a shame to see all the staff being friendly and I had the sensation they could not do enough for us but on Monday the 17/02/2014 about 20:15 I went down to the bistro to have dinner and asked for the table by the window which was empty but the hostess said NO in a blunt and rude way and showed me a table which didn't even have the tablecloth changed and had breadcrumbs all over it . No cutlery or glasses or anything and said: You are going to seat here in a very blunt way. I insisted asking for the table by the window and again blunt and rude reply from the hostess saying NO, YOU ARE GOING TO SEAT HERE which I replied That she definitely need to be more polite with her guests I then sat with my elderly mother and waited, and waited and waited.... after 5 minutes I have asked if I could place my order and a passing waitress said "he" is going to take your order shortly and AFTER another 5 minutes I gave up and left the restaurant with my mother as we were completely ignored. When I left I said to the hostess (I didn't get her name and to avoid someone to get mistaken she is black skinned, 20-30y with long curly hair) that perhaps she and the team should have a bit more consideration with the guests specially when one of them is elderly. I felt very uncomfortable and humiliated and I needed to grab a taxi and go elsewhere for dinner something which my elderly mother did not need. It is a shame that the whole staff is brilliant and just one person manages to leave such a awful impression.
- Official Description (provided by the hotel):
- This distinctive Miami Beach hotel is surrounded by the Atlantic Ocean and the Intra-coastal Waterway, and boasts 424 guest rooms and suites - each with amenities such as free high-speed Internet access and floor-to-ceiling Ocean and city views. ... more less
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- Also Known As:
- Miami Beach Hotel Miami Beach
- Miami Beach Resort Spa