We stayed overnight recently prior to a cruise our friends were also there. We were impressed at check in very friendly and helpful and we were exhausted after a very long flight. We were asked for either a 50$ deposit as we arrived no problem, we asked if room service was still available and were told it was. So far so good, we ordered and my husband signed the bill and we began to eat. What follows was a complete nightmare. The waiter came back and asked for our credit card (by now we were in bed). My husband said he was not going down to please bring the card reader up stairs. A phone call from reception said this was not possible and he would have to go down. This conversation went on for about 45mins, my husban stating that we had already left a deposit. By now his food was cold. to get to the end during the night we had 3 silent phone calls 12.30, 2.30 and 4.45am. Our frinds had an equally bad experience with the waiter coming back and refusing to leave until he had the money. The strange thing is we had a refund on our 50$ as our meal was less. Come on its lovely hotel but what a way to treat customers. By the way we were booked in by Virgin, not good for them either.
- Official Description (provided by the hotel):
- This distinctive Miami Beach hotel is surrounded by the Atlantic Ocean and the Intra-coastal Waterway, and boasts 424 guest rooms and suites - each with amenities such as free high-speed Internet access and floor-to-ceiling Ocean and city views. ... more less
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- Also Known As:
- Miami Beach Hotel Miami Beach
- Miami Beach Resort Spa