My wife and I booked this hotel for 10 nights to spend our Christmas and new year eve with our kids. We checked out early after 3 nights. None of us could sleep peacefully because everyone complain of back pain due to bad condition of mattresses. On the 3rd night I asked the staffs if they could change us the room with better mattress, they said the all mattresses are old , they provided us with an old drywall to put under the mattress , the service man came with dirty and dark drywall and put under our mattress, now the room was smelling like toilet. It was a nightmare the kids couldn't stand the smell, further more the room has no microwave and fridge, this is very inconvenient if you are staying with kids. The hotel said If you want the microwave or fridge, you should pay $10 per day and $5 delivery fee if microwave or the fridge is available, otherwise they will put you on the waiting list to get the microwave. They have installed a small vending fridge machine to sell candies and drinks. they charge $4 per snicker or soft drink. This hotel is cheap, no respect to guest stay and comfort. It does not worth the money we paid. We decided to quit the hotel before you get sick of back pain and stress.
- Official Description (provided by the hotel):
- This distinctive Miami Beach hotel is surrounded by the Atlantic Ocean and the Intra-coastal Waterway, and boasts 424 guest rooms and suites - each with amenities such as free high-speed Internet access and floor-to-ceiling Ocean and city views. ... more less
- Reservation Options:
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- Also Known As:
- Miami Beach Hotel Miami Beach
- Miami Beach Resort Spa