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“Bad Location - Great Room” 3 of 5 stars
Review of Miami Beach Resort and Spa

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Miami Beach Resort and Spa
Ranked #119 of 206 Hotels in Miami Beach
Toronto
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Bad Location - Great Room”
3 of 5 stars Reviewed December 17, 2012

The stay was fine. I was there for a day on business. The gym was decent. The room had a full kitchen, its ashame I was not there longer to take advantage of it. Since this area is well out of the way from airport or south beach I did not expect a valet charge - $25. There is also a spa fee (hidden charge) - $15 or $20

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Versatile_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (350)
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 14, 2012 via mobile

I was very disappointed with our stay here...maintence was in the middle of a repair in our room when we walked in it. Room service screwed up our order and the kitchen was closed. Had to wear these dumb wrist band to go to the pool. The gift shop was closed everytime we went, I could go on and on.

  • Stayed December 2012
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank katsnina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Miami Beach hotels

new jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 13, 2012

a wonderful experience in our 4 day stay. starting with the warm and friendly front desk staff, including rachel, abdel, and moria, who were available to meet all our requests and needs,and on to every member of the staff, all of whom were wonderful, and helpful in every way.
the hotel is a classic facility, in the heart of collins ave.. close to the south beach area,and
the aventura shopping mall (both reachable by car or city bus in less than 30 minutes)... the
staff is multi-lingual, and the caliber of clientele is fine and respectful patrons.
Rachel is one of the lead agents at the front desk, and was very accomodating to us, as were
the rest of the staff, throughout our entre stay..

Room Tip: ask for an ocean facing room--beautiful rooms, sweeping views!!
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank mlondinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 1, 2012

Cassandra checked us in and dealt with numerous changes in our schedule and room accommodations over our stay. I was almost embarrassed with all the changes I had to make, but Cassandra took the time and made everything perfect, she was an absolute pleasure to deal with and an absolutely polite. Please let her know. rooms 511, 505 and 733.

Room Tip: Book with Cassandra.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finland
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 30, 2012

Honestly speaking, I expected just a tiny bit more from what I saw on the website, but overall the hotel is nice. We had the ocean view room and it was totally worth it - waking up looking at the sunrise over the turquoise ocean was priceless. The bed was nice and comfy, the bathroom was clean and everything worked well, the room was cleaned every day and cleaned well, minibar was equipped well in case you need anything, the AC worked well. The lobby was very nicely decorated.

The only way to park your car there is a valet service, which is not the fastest way to get your car, but at the same time it was not too long to wait, and we knew our car was safe (last time we stayed in Miami our car was vandalized).

Things I was less excited about:
- price of the breakfast (the food selection was good, but USD18 for a breakfast buffet plus 18% service charge included... What for? It'a buffet!)
- the sunbeds on the beach were USD10 each. Come on, we are hotel guests.
- it would be nice to have our room curtains without hole in it.

But overall quite a positive experience.

Room Tip: Ocean view room is totally worth it
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Valerjanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
59 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed November 21, 2012

we stayed here after our tranatlantic cruise from barcelona,and although the reviews for this hotel were not that good.we loved it.good welcome from the door and luggage staff.lovely entrance hall.and welcoming reception staff.had to wait for our room,but allowed to use the pool,pool bar, beach,and free wi-fi.big rooms,dated but clean and tidy.first thing i checked was the bedsheets,which were clean,and crisp.hotel is quite a distance away from the action of miami,but as we were only here for two nights,we ate in the bistro bar.food good,drinks abit pricey,but we are in a hotel!!!!! happy hour from 17.30-19.00,and we enjoyed that.in all a good experience.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank cas j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miamifun_9, Manager at Miami Beach Resort and Spa, responded to this review, November 23, 2012
Dear Guest,

Our staff at the Miami Beach Resort is very pleased to learn about your positive experience with us. We are glad you took advantage of the great amenities we have to offer including complimentary internet and our very popular happy hour at the bar!

Thank you for taking the time to review our Resort and we hope to welcome you back for a future visit to Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed November 21, 2012 via mobile

My boyfriend and I picked this place for a recent last minute long weekend trip to the beach because it had average reviews, a decent rate for and ocean view and mainly because it was right on the beach. Plus we are both pretty low-frill so were only looking for beach access and ocean views. Looking back though, we realize we made a huge mistake in our selection. Like other reviewers, the hotel is in need of some upgrades.... Old tv with broken remotes (we had to order from housekeeping twice), peeling paint in the bathrooms, and the most uncomfortable mattress I've ever slept in (and I've slept in a sleeping bag on the bare floor while camping in the rain). But thats all cosmetic and liveable. The worst part comes withthe rest of the "amenities". As mentioned by others, don't expect to get sunshine at the pool or beach after 1-2p as the buildings next door cast a shadow over each...we even remarked our last day looking out of our 15th floor ocean view room (the only positive) that it looked like a dark cloud was over just our space...an ominous sign...ha! We also walked to the beach once and never went back...it was shady, dirty, and after paying a "resort" fee to just sit out at the pool with a small towel, we didnt feel like paying more money to rent chairs on the beach. Also wear goggles in the pool...we both had the most searing pain in our eyes from the chlorine for about three hours after we swam for about 15 minutes. Valet is also the only place to park, and at $28 a day, that with the resort fee, were real game changers to the great deal we thought we'd found. Also, valet took forever every time we wanted to leave and we were rushed and hovered over every time we returned to get out of our car quickly. Food at this place is expensive and subpar for the price. I don't mind spending money on good food, but $5 for a cup of coffee I pour myself and a banana is ridiculous, even for overpriced hotel food. Breakfast buffet is also ok, but not worth $18. We drove into south beach or other areas for the rest of our meals because there is NOTHING around this hotel.

I took a couple of days to relax from the negative experience we had hoping in hindsight it wouldn't be as bad as I remembered, but for two people who can be pretty happy most anywhere and have travelled extensively here and abroad, we both agree this is our worst hotel experience, and just wanted to share with anyone else who was considering staying here. Others seem to like it though, so maybe we did just have a bad travel karma bug when we walked through the door here.

Stayed November 2012, traveled as a couple
Helpful?
7 Thank Nikki137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miamifun_9, Manager at Miami Beach Resort and Spa, responded to this review, November 23, 2012
Dear Guest,

We are very appreciative for your comments as it is our intention to continually improve our services. Our staff has reviewed your comments and we would like to sincerely apologize for the poor experience.

If there is anything I can do to regain your confidence, please do not hesitate to contact me at any time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Miami Beach Resort and Spa

Property: Miami Beach Resort and Spa
Address: 4833 Collins Avenue, Miami Beach, FL 33140-2751
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Miami Beach
#37 Spa Hotel in Miami Beach
#82 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Miami Beach Resort and Spa 3.5*
Number of rooms: 424
Official Description (provided by the hotel):
This distinctive Miami Beach hotel is surrounded by the Atlantic Ocean and the Intra-coastal Waterway, and boasts 424 guest rooms and suites - each with amenities such as free high-speed Internet access and floor-to-ceiling Ocean and city views. ... more   less 
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Also Known As:
Miami Beach Hotel Miami Beach
Miami Beach Resort Spa

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