I will honestly say that when I first looked into hotels for myself and a large group of friends, staying on Ocean Drive was our first choice. We had stayed at Hotel Victor the year before and loved the location. However, once I researched this hotel the pictures of the rooms and price structure sold me. I then convinced all my friends to do the same. Boy were we fooled! Never ever again and will be sure to pass the message via facebook to all my friends and all travel sites! First - we booked our room about 5 months in advance for a double bed room as it was an all ladies trip and my roommate and I wanted our own sleeping space. En route to the hotel (read boarding the plane) from NC my roommate called to let me know that they only had a king available and that they would provide a rollaway for $15 extra. I advised her to let them know we reserved a double partial ocean room. They unkindly let me know that "bedding is not guaranteed" and they did not hv anything else available! Mind you this was at 1pm. Official checkin was not till 4pm! We advised we would wait till they had available... they let mr know that they would not have anything available at all! Well... how was everyone else given a double but we were not? So once I arrived I asked to speak to someone about the accommodation and while on line observed them giving doubles to other people in front of me that obviously were checking in later. To make matters worst they offered another group in my party a room WITH NO BED and just a pull out couch because they did not have a room availabe for them although they also had a reservation. So lets continue - I let them know that since they were at 100% capacity we would be more than happy to cancel our reservation and go somewhere else. They tell us that is fine but we would still be charged! WTH! Needless to say pissed as we all were we were exhausted from travelling. Once we arrived in the room... it was extremely small the bathroom disgusting and our patience running thin!
I am very happy to report that my friends and I along with our families will never stay at this facility again or any affiliates. Not worth it. I would rather pay more then experience the lackluster customer service and small rooms. Great customer service = happy customers .... hands down
- Official Description (provided by the hotel):
- This distinctive Miami Beach hotel is surrounded by the Atlantic Ocean and the Intra-coastal Waterway, and boasts 424 guest rooms and suites - each with amenities such as free high-speed Internet access and floor-to-ceiling Ocean and city views. ... more less
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- Also Known As:
- Miami Beach Hotel Miami Beach
- Miami Beach Resort Spa