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“Broken Toilet,Lazy Housekeeper, Unprofessional Management..DONT STAY HERE”
Review of Greenview Hotel

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Greenview Hotel
Ranked #159 of 214 Hotels in Miami Beach
Reviewed November 26, 2012

I will start by saying that this is one of the most terrible hotels I've stayed at in the several years that I've traveled to Miami Beach. I work in the hospitality industry so I'm all to familiar with how a hotel should be properly ran and this hotel doesn't even quality as a substandard hotel. I stayed here with friends last month, October 2012 and we experienced one problem after another. One the night I checked in, the toilet would flush less than half of the time and I had to contact engineering a total of 5 times over a 3 day period. There was supposedly a special "trick" to getting the toilet to flush that only the engineering department was aware of so I was forced to contact them whenever I needed to flush the freakin' toilet! They refused to switch me to a different room the entire weekend due to this issue. So once I had finally had enough I asked to speak to a manager and was told that no manager was available and that I could only reach them via email. How ridiculous is that!! Furthermore, the housekeeper acted as if she did not speak English when I asked for my room to be serviced, but somehow knew English well enough to let me know that I needed to hurry to check out so that she could clean the room, after I had already contacted the front desk for a late checkout! SO they gave me the email of a manager named Paola, whom I sent an email to regarding my stay 3 weeks ago. Needless to say, I have not yet recieved any sort of reply from any of the incompetent, unprofessional people that this are employed by this disgraceful hotel. Do yourselves a favor and don't stay here. I'm almost certain that your stay will be just as miserable as mine was.

  • Stayed: October 2012, traveled with friends
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1  Thank Gapeach1388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 25, 2012

Although I'm in South Florida already, we stayed here for the 2012 ING Miami Marathon, and loved it so much we booked again for the 2013 race! (Walking distance to the convention center, which is where packet pickup was!)
You never know what you are getting in Miami Beach--the "boutique" hotels can sometimes turn out to be decrepit, run-down and not exactly as pictured, but NOT the Greenview. The hotel has been restored, the floored were designed minimally, but clean and updated. The staff was friendly and accommodating.
Our room faced the street, but it was very cool because there was a concert projected on the hall across the street, so we listed to beautiful music.
This hotel is also perfect for its proximity to Lincoln Road. Good food, great entertainment and the BEST people watching around are to be found on Lincoln Road.
The only reason the Greenview did not earn five stars was for the parking, which can't always be helped. But we waited race morning for the valet for 20 minutes, which added some serious nerves to an already nervous runner!
All in all, a nice hotel with great service and VERY reasonable prices.

  • Stayed: January 2012, traveled as a couple
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Thank newsjunkie93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2012

We were a tad leary after our stay in a South Beach Miami boutique hotel this past February BUT this property was everything we could hope for and MORE.. beautifully appointed lobby; modern, clean, safe and comfortable rooms; gracious staff. They provide a lovely continental breakfast in the morning ~ unfortunately we had very early flights so weren't able to partake. This hotel is about 3 blocks from Miami beach and across the street from Lincoln Mall ~ easy walking. We would stay here again and again. will definitely refer friends and family!

Room Tip: we were in room 108 and had NO issues whatsoever.
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  • Stayed: November 2012, traveled with family
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Thank marylou_hansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

My wife and I needed a weekend away, and Miami is always a highlight for us. Our typical Miami hotel was booked, so we decided to stay at another unnamed Miami hotel. We Faound the greenview hotel!!
From the moment we checked in Micaela (front desk) who we were fortunate enough to get to check us in, was welcoming, friendly and extremely accommodating.

Our room was beautiful, all white, very modern and most importantly an extremely comfortable bed!!!!
Overall our only regret is that we didn't stay here first. This hotel really understands how to take care of their guests, and make people want to return. It's so unusual to find such a high level of service in Miami beach...in fact we had thought that the art of service was lost in Miami, this stay changed our minds on that. We will be guests for life. We have certainly found our new Miami hotel!

  • Stayed: November 2012, traveled as a couple
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Thank Dafni p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

I want to start by saying that I own a resort/hotel in Spain. My trip to Miami began at the Fontainebleau (which I hated, terrible hotel) and ended at the Greenview. From the minute we arrived, until the minute we left, the staff at the greenview made us feel welcome, respected, and valued. The hotel was beautiful and the staff was exceptional. I strive daily to train my own staff to be as efficient and professional as those at the greenview. The individual rooms are not as luxurious as most 4 or 5 star locations; however, staff make the difference! I would stay at Greenview hotel again and again.
Thank you!

  • Stayed: November 2012, traveled with family
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Thank jenni m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GREEN1671, General Manager at Greenview Hotel, responded to this reviewResponded November 29, 2012

Hola Jenni, WOW! Thank you so much for such a great review. It was a pleasure having you as our guest. Please come back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

We didn't stay at this hotel by choice but because our original hotel (their sister hotel Aqua) had problems and rebooked us here. It wasn't amazing, it wasn't horrible. It was under $100 and 2 blocks from the beach. The rooms were very ikea but clean. It's not too far a walk from the action. The breakfast was cereal, bagels, toast, coffee. Nothing fancy. I probably wouldn't stay here again, but I wouldn't tell someone not to stay here. It was fine. We did have one excellent front desk employee. We had to stay an extra night because of a flight cancellation due to Hurricane Sandy and the employee got us an extra night in our same room at a lower rate.

  • Stayed: October 2012, traveled as a couple
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1  Thank Roseanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GREEN1671, General Manager at Greenview Hotel, responded to this reviewResponded November 29, 2012

Hello Roseanna M Thanks so much for taking the time to give us some feedback. Although I am very sorry to hear that you did not enjoy your stay with us. Please rest assured that I will take your feedback to the entire team and use it to learn what we can do better.

Thanks again for taking the time to give us some feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

Be aware this is a very basic budget hotel. It is in a excellent location one block from the beach, close to shopping and convention centre. It is very dated, in need of upgrading and bathrooms are not clean. No secure place to leave baggage once checked out and check out is at 11am. Staff were friendly with good english. Expensive hotel for what you are getting. Breakfast was very basic, orange juice, bagel and coffee. No dining room and this had to be eaten in reception. No parking.

Room Tip: there are none
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  • Stayed: October 2012, traveled on business
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Thank april_jac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GREEN1671, General Manager at Greenview Hotel, responded to this reviewResponded November 4, 2012

I am so sorry to hear that your experience was not satisfactory. We try hard to make sure that all guests have the best experience at our hotel and I apologize that this did not happen in this case. I will be sharing your feedback with our staff and management team so that we can improve the experience for all of our guests. I hope that the next time you are in Miami Beach you will give us another try to make things exceptional for you.

Thanks again for your review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Greenview Hotel

Address: 1671 Washington Ave, Miami Beach, FL 33139-3118
Location: United States > Florida > Miami Beach > City Center
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
Ranked #159 of 214 Hotels in Miami Beach
Price Range: $147 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Greenview Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
The charming and pristinely-preserved art deco design of this cozy boutique hotel is just one of the many reasons vacationers choose to stay at the Greenview Hotel. ... more   less 
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Also Known As:
Greenview Hotel Miami

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