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“Incredible & Amazing Service”

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The Ritz-Carlton, South Beach
Ranked #30 of 212 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 4, 2014

Our February break was destroyed because of the weather, and we ended up taking a "college roadtrip" from Baltimore to South Beach because our flight to Aruba was cancelled. After 18 hours in a rental car we arrived at the Ritz and right from the start we were treated as if we were special. Marlene at the front desk, listened to our story and made some accommodations to our reservations and we were off. She is one of the most gracious managers I have had the pleasure of working with. Everyday we were made to feel special and unique. They catered to our needs and treated my teenagers with respect. Whether we were chatting with the GM Kevin Kelly, or being served cocktails by Augustine or Miguel on the beach, everyone was at the top of their game and it seemed transparent and seamless. Rashaad took care of all of our reservations and made great suggestions. The cream of the crop was Lidia who would make a special coffee drink for my daughter every morning in Ritz Lounge, and Augustine who worked tirelessly on the beach. What could have been a nightmare became a fantasy come true!! We will be back and back and back again. THANK YOU!!!!

  • Stayed: February 2014, traveled with family
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2  Thank nboughton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,526 - 1,532 of 3,197 reviews

Reviewed March 4, 2014

Carlo at the front desk was outstanding!! He was so friendly and made us feel so welcome.Our room was great. city view over looking Lincoln rd. - Loved to watch the people. Thanks to the staff at the Ritz-Carlton, South Beach!!

  • Stayed: February 2014, traveled as a couple
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2  Thank km8481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2014

Stayed for one night after our Caribbean cruise and am so glad we did. The rooms were top notch and the bathrooms luxury mini spas of marble and glass..
24 hour fitness facilities and great pool side area right on the north end of the Miami south beach walk.-also on the corner of Lincoln street where we went for dinner.
We took in a walking tour of the art deco district downtown, it takes about an hour and was definitely worth it.
Staff is very friendly and helpful...couldn't be happier with our stay!

Room Tip: obviously go for the ocean view if possible, but you are steps away in any direction
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  • Stayed: March 2014, traveled with family
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Thank Juliesm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2014 via mobile

What can I say? It's the Ritz. We fled here after having a bad experience at another hotel. It was a splurge, but the South Beach Ritz charges less per night than Coral Gables or Key Biscayne by $100-$200 a night. A relative bargain if you can swing it. The beach and pool are both great, even though the pool can get crowded. We arrived before check-in and they let us use the pool and gave us discount coupons for massages and poolside drinks and food until 4:00 check-in. Loved it! The staff is very attentive and cheerful and I had a fantastic steak at the restaurant.

Stayed: February 2014, traveled with friends
1  Thank Povie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

Although this is a beautiful hotel right at the beach and a few blocks from the Lincoln Road pedestrian mall, I left feeling that just being a Ritz does not make this a first rate place...case in point - the concierge services were extremely lacking and not all workers were willing to go the extra step for you....the service by the magnificent pool was amazing....food was very expensive! They would not upgrade my room (despite my gold status) and was given room with no view and dirty windows (on outside)....valet service was exceptional and overall stay was pleasant...but we expected more from the Ritz!

  • Stayed: February 2014, traveled as a couple
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1  Thank drjeff77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

The Ritz does not disappoint. From the moment you walk in...first class all the way. Patrick main floor concierge was responsive, polite and always a smile. Club level team take great care (Darrien, Mike and all were excellent dealing with my food allergies and great recommendations for dinners out. They are a wonderful team to greet you everyday.
The pool was stunning. The surround is clean and pool staff very attentive. My biggest issue is that chairs are "held" for the right guest at the right price. I do expect better of the Ritz for allowing this practice to occur and I might say, it was very obvious by both guest and pool staff with the arrangements. I was once at the pool at 8 am and over half the chairs were saved. Apparently all these people were just out for a walk? Anyway, I did always have a chair to sit in and since the weather was perfect, not much more you can ask for.
I would stay here again.

Room Tip: Club Level is the way to go
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  • Stayed: February 2014, traveled with family
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1  Thank PyperToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2014

Flight was cancelled and we decided to stay at the Ritz, South Beach for night. Booked the property on my iPad at the airport. Called the property to confirm and discuss transportation. We took a cab from MIA to Ritz ($32.00 one-way). From the moment we arrived (Bellman knew our names as we exited cab) until check out was a five star experience. We are gold members and we were immediately upgraded to a suite. Wow, what a room! Overlooked the pool and ocean with a great view of the sunrise. The suite was enormous and the furnishings and decor were immaculate. The two bathrooms were spectacular with great products. The staff is friendly and professional. The location of the hotel is excellent right on the beach and access to the walking/bike path and you're right on Lincoln Road and at the start of the Collins Avenue strip. The pool area is well done. The Ritz is pricey but if you want great service and top notch facilities, it's worth it. I don't mind paying for quality and great service. You just can't beat the location, facilities and service. When we return to South Beach we will be staying at the Ritz.

  • Stayed: February 2014, traveled as a couple
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2  Thank stonecroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, South Beach

Address: 1 Lincoln Road, Miami Beach, FL 33139-2000
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Miami Beach
#15 Spa Hotel in Miami Beach
#20 Romantic Hotel in Miami Beach
#23 Luxury Hotel in Miami Beach
#25 On the Beach Hotel in Miami Beach
#33 Business Hotel in Miami Beach
Price Range: $364 - $679 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, South Beach 5*
Number of rooms: 375
Official Description (provided by the hotel):
The Ritz-Carlton, South Beach exudes an air of modern sophistication with elegantly appointed guest rooms that draw inspiration from the azure waters of the Atlantic Ocean, South Florida’s golden sandy beaches and the vibrance of South Beach. An oceanfront, restored 1953 Art Moderne building, The Ritz-Carlton, South Beach boasts a $3 million contemporary art collection featuring established and emerging artists and beckoning visitors to an oasis of luxury. Whether you crave a day of soaking up sunshine, water adventures, artistic experiences, the area’s best shopping or dining and nightlife, you’ll discover an unparalleled South Beach experience. New enhancements at The Ritz-Carlton Spa also offer guests a private oasis to relax and unwind with signature ESPA treatments, while a reimagined Ritz-Carlton Club® Level lounge feature elevated views of the Atlantic Ocean, along with signature cocktails, flavorable bites and a dedicated Club Concierge. ... more   less 
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Also Known As:
Ritz-Carlton South Beach Hotel Miami Beach
Ritz Miami Beach
Miami Beach Ritz-Carlton

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