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“Not that wonderful”

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Deauville Beach Resort
Ranked #169 of 208 Hotels in Miami Beach
Melbourne, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not that wonderful”
Reviewed May 10, 2013

We booked at the Deauville hotel because there was a deal going on and a group of us were going for a friends birthday. We read the reviews before we went and also spoke with the manager with our concerns. We were told that we would get renovated rooms and to call if we had any problems. The lobby was beautiful. The room was ocean front with balcony which was beautiful as well. After we were in the room for a while we went out to get something to eat... When we came back there were little crab-like creatures crawling over the table where the television was! I was disgusted!!!! Housekeeping did come up and clean and she ended up spraying the entire room then I had to ask for them to vacuum! I would NEVER stay here again. The price was to high to for what you receive. If you do decide to go there get the ocean room with balcony because the view was great! Also make sure you get a renovated room preferably on the 16th floor.

  • Stayed May 2013, traveled as a couple
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Helpful?
2 Thank Jamara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Guest Relations Manager at Deauville Beach Resort, responded to this review, May 11, 2013
We are glad you have enjoyed our hotel’s beachfront location and the direct beach access from hotel premises it provides. It is great you have taken advantage and have been satisfied with our beautiful rooms and balconies and our spectacular lobby area. We would like to ask you to accept our apology regarding the cleanliness level in your room. I would also like to inform you that we take pest control very seriously as it can severely impact our property. Because we are in a Tropical climate, we have a strict fumigation program that consists in periodic room, hallway and public area fumigation as well immediate spot fumigation should this be required; we also encourage our guest to not leave food out of fridge or tables. We assure you that our housekeeping department takes the necessary time and effort to maintain a flawless outlook throughout the entire property. We are very concerned with your feedback regarding the cleanliness level in your room as it contradicts completely to the standards we are trying to maintain. We do hope you would be willing to give us a chance to earn back your trust and change your perception of our property.
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Traveler tips help you choose the right room.   Room tips (441)
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English first
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 8, 2013

The room was clean, spacious with a beautiful view of the ocean. Service was great and had no issues at all. The pool area is huge with a nice tiki bar. Towels and chairs were provided and was very relaxing. You are only a few steps away from the beautiful beach and only a few minute drive to south beach. I will stay here again on my next trip, very happy with my stay.

  • Stayed May 2013
    • Value
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Helpful?
1 Thank Jben85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Guest Relations Manager at Deauville Beach Resort, responded to this review, May 11, 2013
We are glad you have enjoyed our hotel’s beachfront location and the direct beach access from hotel premises it provides. It is great you have taken advantage and have been satisfied with our great service, Ti-Ki bar, beach and the biggest pool size on Miami Beach area available on our property. We are pleased to read of your satisfaction of the size of our rooms view and accommodations. Thank you for allowing us the privilege to serve you and look forward to have you back for a future trip to Miami!
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Jackson Heights, New York
Level 5 Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 6, 2013

Under no circumstances at all should you stay at this resort. It is the worse experience I have ever had. It is not clean and provides virtual no amenities that you are not charged an arm and a leg for. They allow outsiders at the pool sight and in the gym so there is always overcrowding. The environment is unsafe as all types of unsavory characters are lurking about. The help staff is anything but helpful. They are inattentive to any needs you may have and will not attempt to get matters resolved, often claiming they speak no English. This was a nightmare visit from the time I arrived until the time I left. Book this resort at your own risk. You will regret it and be ready to leave before your first day is over.

  • Stayed May 2013, traveled with family
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Helpful?
2 Thank dtrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Guest Relations Manager at Deauville Beach Resort, responded to this review, May 11, 2013
We appreciate you taking the time out of your day to give us your opinion on your most recent stay with us, first, we would like to thank you for your feedback., it is comments such as yours that we learn from and use to improve, we are very disappointed that our staff and the service we provide did not meet your expectations. Your feedback is extremely valuable as we are conducting intensive customer service training and have added staff to better meet our guests’ needs, We also like to inform you the access to pool area and Gym are extremely controlled by our Security Department leaving no outsiders enter without reservation in our system. I would like to reiterate that we are taking all necessary steps to improving our overall guest experience and your particular review is testament to the commitment we have to proving all of our guests with a quality vacation experience and great customer service.
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Travelers are raving about these Miami Beach hotels

Boca Raton, Florida
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 6, 2013

We booked the Deauville because they had a wonderful deal going. We were apprehensive because of some of the reviews that we read. We arrived to a large gorgeous marble lobby and wonderful service at the desk. We had a "basic" room but we requested a quiet area. They put us in a lovely corner room with a side view down the beach and another window facing the intracoastal. The bed was a king and very comfortable with clean bright white sheets. It was quite large with a frig and coffee maker. They did not give us blankets so we requested some and they were delivered within minutes. The pool is large and really nice. We also enjoyed the large deck and hot tub. The beach is just gorgeous. You get 2 chairs included beachside but you must pay $20 per day for the umbrella. Towels are checked out right near the pool. The entire staff was helpful and eager to please us. Parking is $30 but many hotels on the beach charge for parking. There is a public parking lot a few blocks down but it gets filled up quickly and you might have to wait for a spot - especially on weekends. Overall, we had a great time there. Location was great and they even had a room ready for us for early check in. I don't think you can get this kind of deal at other hotels on Miami Beach!

Room Tip: We paid the cheapest price (with an AAA discount) and still got a room with a beautiful view of the...
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  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Dana34088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Guest Relations Manager at Deauville Beach Resort, responded to this review, May 11, 2013
Thank you for writing such kind comments about the Deauville Beach Resort. I am pleased to learn that we were able to give a one of a kind experience and excellent service! We welcome you back to create many more great memories!
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Baltimore, Maryland
1 review
Reviewed May 5, 2013

Very nice and clean hotel. Very helpful and courteous staff made my stay enjoyable. The private beach , swimming pool and nearby shops is perfect a family vacation or romantic getaway. I highly recommend The Deauville Beach Resort.

  • Stayed April 2013, traveled with friends
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Helpful?
Thank michael j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Guest Relations Manager at Deauville Beach Resort, responded to this review, May 11, 2013
Thank you for sharing your recommendations of the Deauville Beach Resort. I am excited to hear that our team members were able to accommodate you throughout your stay. It is great that you and your family have taken advantage and have been satisfied with our great beach front location and pool. We look forward to your next visit!
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Hagerstown, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2013

OMG I was so nervous booking this hotel because of some of the reviews! Yes the building is old and the builders could have taken some extra time with the small details of the hotel. But really, its in a great location, we paid for the oceanfront and its worth every penny! Our room was nice, no bugs, clean sheets, huge balcony, great view! Bed was ok, employees friendly, big pool area, our stay came with beach lounge chairs! I'm sorry but I was pleased with the price we paid and this hotel! Would Definitley stay again!!! Dont Hate!

Room Tip: Great Room 1016
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Lilah-S3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
1 review
Reviewed May 1, 2013

The Deauville Beach Resort like many other hotels in Miami that are over rated and as they use decieving pictures on the website to capture guests to book reservations. You walk in to a beautiful huge lobby that is eye catching and kind off chic. This is the 1st hotel that has requested full room payment for your entire stay (mind boggling) without a proper explanation. At least explain this at time of reservation. You get the key and viola! an old worn out elevator. Get to the room and I almost hit the roof. The rooms are run down, with old dirty looking phones, old TV's that choose to work and a bed that broke on our 1st night stay. It was HORRIBLE! The wall unit AC can be heard from a mile! All the staff speak in spanish and the Spa that quickly denied being affiliated with the hotel was a big mess. The massage was mediocre but the Spa facility was run down. The hotel itself was run down. The view of the hotel from the beach was bad. The only positive & somehow comfortable area at this hotel is the restaurant & the pool. Deauville made me feel like I was in a 3rd world country somewhere and there was no Miami feeling at all. I think the hotel is owned through tie shares. Good luck to the buyers! This place needs to be shut down and renovated.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio R, Guest Relations Manager at Deauville Beach Resort, responded to this review, May 11, 2013
We regret to hear how strongly you feel about the Deauville Beach Resort, our hotel has been remodeled and constantly being upgraded- we did replace carpets, TV, wireless and made several changes to improve the quality of the property. Many of the issues you mentioned has either already been corrected or are current under corrections We would like to thank you and ensure that your comment reaches our engineering department, so they may follow up on it and do their best at implementing improvements, providing a friendly and attentive customer service is a top priority for us; therefore, we would like to apologize, if the service rendered to your during your visit has been anything less than that. We will notify the appropriate department on property, so they may inspect those areas and ensure their proper functionality and outlook going forward. We do wish you had notified us of these issues, while you were still on property, so our staff members had the chance to take the necessary actions and improve your experience at our hotel in a timely manner, allowing you to enjoy the reminder of your stay without the disturbance of these issues. Thank you once again for the extended feedback. We sincerely appreciate it, as it helps us improve the guest experience. We do hope you would be willing to give us a chance to earn back your trust and change your perception of our property.
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Additional Information about Deauville Beach Resort

Property: Deauville Beach Resort
Address: 6701 Collins Avenue, Miami Beach, FL 33141-3242
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Spa Hotel in Miami Beach
#109 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Deauville Beach Resort 3.5*
Number of rooms: 484
Official Description (provided by the hotel):
Steeped in pop culture history; Deauville Beach Resort is not only a present day getaway favorite, it is also historically an all-star Hollywood destination. Its most historic moment came in 1964 when Ed Sullivan brought his celebrated "Really Big Show" to the hotel's Napoleon Ballroom featuring what was to become one of the biggest music groups in history --The Beatles. Deauville Beach Resort's history of glitz and glamour has been long in the making before the memorable 1964 presence of The Beatles. The hotel was a favorite of the 1950's and 60's stars such as Frank Sinatra, Sammy Davis Jr., Dean Martin, Joey Bishop and Tony Bennett, to just name a few. They were attracted to the Deauville for both: professional and personal reasons. Holding packed-house performances at the famed Napoleon Ballroom and at the same time enjoying one of America's finest beach destinations. In 1957, the Deauville Beach Resort was reconstructed following the MiMo architecture aesthetics. It received the "Hotel of the Year" award and gave rise to the jewel it is today. Its doors reopened to a fully booked season of glamour, which set forth the coming of a new era for the Deauville. One of the jet-setting events at the hotel and Miami Beach's history was the creation of the "Cavalcade of Stars" show in 1959. Created by hotelier Morris Lansburg, guests from various neighboring hotels were transported to the Deauville for an unforgettable evening of all-star entertainment. Some of the world's most loved stars performed in the Napoleon Ballroom during these so called "rolling parties." Stars featured in the lineup included Red Buttons, Lonesome George Gobel, Judy Garland, Louis Armstrong, Sophie Tucker, The Ritz Brothers, Connie Francis and Tony Bennett. ... more   less 
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Also Known As:
Deauville Beach Hotel Miami Beach
Deauville Beach Miami
Deauville Hotel Miami
The Deauville Beach Resort
Deauville Beach Resort Miami

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