When booking on hotwire.com my confirmation said sunbrite penn station with an address of 1330 pennsylvania ave. i understood that coming into town later than 5pm i would have to check in at chelsea hotel - which was fine, although it necessitated an additional taxi cost. when checking in i was asked to sign some papers and a pre-authorized credit card receipt and then given a paper with multiple address and "#426" written at the top. I assumed i was going to the hotwire confirmation location of 1330 pennsylvania only to get there and not be able to get in with the provided gate code AND there was no apt 426. When i phoned back to the chelsea hotel, i was told i was at "sunset" that was nearby. not a local to the area, i had to use my own very expensive cell phone service to locate where to go and then we had to walk 5 blocks with all of our luggage!!!!!!!!!!!!!!!!! Totally unacceptable.
So we finally arrive at our "condo" as it was advertised. We slept there for one night and walked around town the next day only to return and slip and fall on your tile floor due to a gigantic puddle in the middle of the floor due to numerous leaks in the ceiling (I'm guessing due to rain). So, since there is no one onsite to contact, we trekked back to chelsea hotel and requested a room change. I specifically asked for a unit where someone onsite could take care of the problems that kept coming and was moved to another apt in the same location #409. So we spent an hour re-packing our luggage to move it to a downstairs unit which at first seemed much nicer. However on further inspection the tv in the bedroom does not have a satellite unit and we cannot get any channels. Also, there were no toiletries (soap, shampoo) in this new unit so we had to go back upstairs and get our half used ones! In addition, this morning, it took 10 minutes for hot water to come though the shower head. My husband and I emailed the "manager" and NEVER received a response!
- Official Description (provided by the hotel):
- Welcome to the Sunbrite Apartments. These superb, fully furnished accommodations offer immaculate design and that amazing location you’ve been searching for. Designed for the long term traveler in mind, the Sunbrite offers 47 fully functional studio and one bedroom units anxiously waiting to be your next home away from home. ... more less
- Reservation Options:
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