Let me start by being positive: This place has a wonderful spa! Do not miss it.
But unfortunately this hotel has absolutely terrible service. We were a group of 8 and we are unanimous. We found no service at all. No, sorry, the guy who brought up the suitcases to our room was really sweet and did his best to try to change our rooms which had none of the views promised when booking. But apart from that - zero. Front desk wondered which paper we wanted in the morning. Why? We never had any delivered. They also promised to make us lunch boxes next day. Why? Next morning they had no recollection of that and nobody was in the mood to actually go and quickly make them (=resolve the problem). They promised to make a reservation at a nice restaurant that night. Why? They forgot all about it. They promised us free drinks at the bar after two of us got food poisend by the lunch we had but of course nobody at the bar had any idea of that when we came in later that night. Let's not go on and on..... all in all this hotel is ok as long as you can stand ordering your meals and wine twice, wait for a very long time on whatever you have ordered and having a rude young man serve you your morning coffees.
But why? There are so many other hotels down the road.
- Official Description (provided by the hotel):
- Soho Beach House is a private members club, hotel and spa located on the historic site of the Sovereign Hotel.The site has been entirely redesigned and expanded to include a 16-story oceanfront tower. Overlooking the ocean, the house includes 50 bedrooms, a private beach, an expansive Cowshed Spa spa and gym. There are two pools, indoor and outdoor dining, secluded gardens, a screening room and our signature restaurant Cecconi’s open to the public. ... more less
- Reservation Options:
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- Also Known As:
- Soho Beach House Hotel Miami Beach