Soho beach house for me, is a great chilled location.
Great rooms (only if you stay in the tower). The older (cheaper) rooms aren't worth the money. Anything less than the "Beachside 3" will be a disappointment and at nearly $800 a night you'd really expect something special.
The rooms are wonderful. Great view - very cool. But the rooms weren't cleaned very well. Empty beer bottles were found behind curtains!!
However, the staff are simply dreadful. Well more importantly it's the managers that are the problem. I even took the manager aside at one point and complained about the general levels of service !
Soho House is a members only club. And really they should stick to being a club because they simply don't know how to run a hotel.
I should of known what to expect, when it took at least 2 emails to gain any response from the hotel prior to my visit.
On arrival the room we requested wasn't provided. Begrudgingly they moved us.
It really seemed that we were doing them a favour by spending our money at their hotel.
From bar staff to restaurants everyone seemed more interested in their own private staff conversations than god forbid serving their guests.
And don't get me wrong - we're far from being country bumpkins and wallflowers.
We regularly use Soho House clubs - but the management of Soho Beach Club has alot to learn about customer service.
We were pre warned about reserving your beach beds early - not a problem but I don't want to be beating the germans by reserving my bed with a towel at 5am !
All in all this hotel could be near perfect - but the staff and management to be rousted and replaced with people that know what guest that are paying $800 a night expect.
- Official Description (provided by the hotel):
- Soho Beach House is a private members club, hotel and spa located on the historic site of the Sovereign Hotel.The site has been entirely redesigned and expanded to include a 16-story oceanfront tower. Overlooking the ocean, the house includes 50 bedrooms, a private beach, an expansive Cowshed Spa spa and gym. There are two pools, indoor and outdoor dining, secluded gardens, a screening room and our signature restaurant Cecconi’s open to the public. ... more less
- Reservation Options:
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- Also Known As:
- Soho Beach House Hotel Miami Beach