There were several instances during our trip where Kelly at the front desk was extremely rude. There is construction currently going on at the hotel which leaves limited parking on the premises. Kelly never informed us that we have to pay the hotel $20 per day to use the parking pass. Our car was towed from the lot and we had to pay $282 for 1 hour of storage. Instead of helping us with the situation Kelly decided to speak in Spanish to another guest at the counter and laugh about the situation. Kelly was unaware that we speak Spanish fluently. Upon confronting her about the situation she rolled her eyes and ignored us. Do not stay at this hotel.
- Official Description (provided by the hotel):
- These amazingly, fully furnished luxury accommodations offer immaculate design and the ultimate beach location. Designed for the long term traveler in mind, Tradewinds feature 160 luxuriously appointed one-bedroom and studio suites anxiously waiting to be your next home-away-from-home. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $20.00 plus tax ... more less
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