In traveling to Miami we were looking for something affordable, clean and in a good location. The proximity of this hotel to the beach was perfect and in good walking distance to Lincoln road. However, I am not quite sure this makes up for a complete disregard for hospitality. Not only did they neglect to call us (as promised) when our room was ready, but they were extremely rude over the phone. The front desk person exclaimed that He got there at three so how was he to know and then when asked about happy hour said, " I will tell you about that when you get here." It only got worse. When asking about late checkout he called my friend "Sweetie" and exclaimed "well what would you rather, M'am?!" These are just a few examples of the poor service at this hotel. (not to mention them speaking ill of us in spanish while we were standing right there. (needless to say we understood) They surely need to learn what it means to be in the hospitality business.
- Official Description (provided by the hotel):
- Marriott Vacation Club Pulse, South Beach has earned the status as one of Ocean Drive's most iconic properties offering 49 studios and suites. Within easy walking distance to the best of South Beach, beautiful landscapes are easily discovered. Owners and guests will be immersed in the center of the action of South Beach from the restaurants and galleries of Lincoln Road to the boutique shops and nightclubs of Collins and Washington Avenues to the turquoise waters of Miami Beach. ... more less
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- Also Known As:
- Edgewater South Beach Hotel Miami Beach