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“Exceptional Staff!!!”

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Marriott Vacation Club Pulse, South Beach
Ranked #29 of 207 Hotels in Miami Beach
Certificate of Excellence
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceptional Staff!!!”
5 of 5 bubbles Reviewed June 2, 2011

My two best friends and I decided to visit Miami south beach for Memorial weekend. Upon arrival we met Kevin and Rafael(Castro). They were extremely helpful being as though we ran into a problem upon arrival. Kevin quickly sorted everything out and had us escorted to our room! Once arriving in the room, we were very impressed with the very modern and contemporary decor! We honestly felt like we were staying in a studio apartment....the model at that! Throughout our stay Kevin and Rafael (along with the other staff...they just stood out) were extremely accommodating. We had a late departure on our last day and wanted a late check out, unfortunately the hotel was completely booked so they were unable to give us a late check out, but they didn't just say no, they offered a solution! They allowed us to keep our bags at the hotel and assisted us once we returned from the beach with our transition into our street clothes for departure! They were so pleasant, I cannot began to explain! Rafael not only called our taxi, he escorted us to be sure we were with a trusted driver! I was so impressed with this hotel because of the courtesy that we received! I will definitely refer all of my friends and family that plan on visiting Miami south beach...to go to Edgewater and stay! Absolutely amazing! Thank you all for making our stay so very memorable!

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank flowerpower11786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, June 9, 2011
Dear Flowerpower11786,

Thank you so much for sharing your review.
We are glad you enjoyed the hotel and the services provided.
I shared your feedback with the staff. We are proud of them delivering the right experience.
We hope to see you back many times in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,612 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Houston, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 27, 2011

My husband and I stayed at the hotel for 3 nights and as soon as we checked in we were extremely pleased with the huge suite and service we received...Particularly from the staff - Rafael, who took care of us and followed through with every request, as well as Jonathan who checked us into the large one bedroom Suite with 2 bathrooms, surround sound system and kitchenette. Shout out to Rafael and Jonathan!!! The service was impeccable. The rooms are much larger than most of the hotels on SoBe and you definitely could not hear the noise from one room to the other which was a big plus. Our friends who also stayed in SoBe had smaller cramped rooms and were very impressed with the accomodations Edgewater provided. I would say if you guys could just have some shower caps if someone else requests it that would be nice :) The happy hour and breakfast in the morning were also a nice touch. If you are looking for a clean, spacious hotel away from the noise, but walking distance from the action...this is your hotel. What we liked most was the service and friendliness of the staff, which in our many years of traveling, was definitely one of the best we will always remember.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank ADandAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, June 9, 2011
Dear ADandAD,

Thank you so much for your wonderful review.
I have shared your feedback with the staff and forwarded the appreciation of service well provided to them. It is much appreciated.
Thank you for the suggestion on the showercaps. We are glad you liked the accomodations and hope to see you back with us sometime in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 23, 2011

I stayed here with my boyfriend and another couple over the weekend. We were all absolutely loved this hotel! They have a great location on Ocean Drive ..away from the noise and crowds, but just a walking distance away from all the action. The rooms were extremely spacious. Ours were complete with a large flat screen TV, mini kitchen, balcony, and bathroom. I've never felt this comfortable staying in a hotel before. I was not too crazy about the "half-door" shower though. The hotel offers breakfast and happy hour on their beautiful terrace everyday for hotel guests. It was a great treat and we all looked forward to going everyday. The girls who hosted them were so sweet and genuinely nice! The guys at the front desk were awesome and very friendly! (although one said he would see if he could get me one of their amazingly mango-peach scented candles that burned throughout the lobby, but did not follow through! I wish they sold them!!) Service to me, is more important than the room itself.. and the staff here is superb. However, one thing that bothered me is that they do not provide any service to hold luggage after check out. I've stayed at hotels in south beach that hold luggage for their guests after they've checked out and even provided somewhere to shower if you wanted to spend your last remaining hours at the beach.. but they do not offer that here. They did allow us to check out late at 2pm but that was not a big help since our flight back home wasn't until 730pm. I purposely booked a late flight so we can enjoy an extra day in SoBe.. but since they couldn't hold our luggage.. we could not enjoy a few more hours of vacation.. instead we spent 5 hours sitting in the airport. Other than that issue, I genuinely enjoyed my stay here.. the rooms, service, and location were all great, and I will be back again (if they can stow away my luggage after check out)! :)

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank baxiebaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, June 9, 2011
Dear Baxiebaby,

Thank you so much for your detailed review!
We are glad you enjoyed your stay with us.
Thank you for your suggestion on the scented candles. We now offer them at the front desk.
We are working on a solution with the half glass shower doors.
My sincere aplogies for the fact that we did not offer to store your bags. We most certainly do provide this service. Sorry we missed this during your departure. We will certainly be able to offer this service next time you stay with us. We now completed a space where guests can change after departure and freshen up.
Thank you again and we hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ravenna, Italy
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed May 23, 2011

This is a charming hotel on Ocean Drive. Woderful position to go to the beach or to go shopping. The breakfast is in its open space terrace on the 5 floor with ocean wiew. A good selection of beverages as such as orangejuice, coffe, milch, tee with toast bread, marmalede and croissante will give to tou a very good morning. The studios are confortable and very clean. You have daily towel and chairs to go to the beach and each day happy hour with a glass of wine at 6 p.m. The staff is polite and efficient. sure a good address to stay.

  • Stayed May 2011, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank maguarni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, June 9, 2011
Dear Maguarni,

Thank you so much for your review. All the way from Italy!
We are glad you enjoyed the hotel, its location, the service provided and the quality of the rooms.
We hope to welcome you back again sometime in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 23, 2011

Having read some reviews which stated that there was still construction going on in the hotel, we contacted GM Frank before our trip by e-mail about this: he quickly replied and assured us that the construction was finished.
We had booked a deluxe studio and got one on the 4th floor: very spacious with big screen plasma, surround movie system and fully functioning kitchen with fridge. Bathroom was very nice also.
Every morning we had breakfast on the sunny roofterrace (with beautiful view of the beach) which was managed by the lovely and funny Iris who always made us feel special.
We also noticed that GM Frank was around frequently and always trying to improve things about the hotel.
All in all we had a great time in the Edgewater, will recommend it to friends and will surely return in the near future!

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jack020_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, May 25, 2011
Dear Jack020,

It was a pleasure having you as our guests at Edgewater South Beach! Thank you for trusting that all would be fine.
We are thrilled to know that your stay was comfortable and that you enjoyed the hotel and the service provided.
We hope to see you again next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 23, 2011

We recently stayed May 14-16, 2011. What a phenomenol vacation destination! Our hotel rooms were absolutely gorgeous & so spacious! The hotel staff were so helpful and friendly. The beach is conveniently located directly across the street. They have a breakfast and Happy Hour on the Rooftop Terrace that has breathtaking views.

The General Manager was amazing. He was so personable and really made us feel at home.

A vacation that will be truly remembered for years to come. Our 4 kids ranging from 9-18 really enjoyed it! We are definitely returning to The Edgewater.

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LEMiranda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, May 25, 2011
Dear LEMiranda,

Thank you so much for your review and for staying at Edgewater South Beach.
We are glad that you found the rooms spacious and the hotel nice.
We hope you will return to us many times in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 18, 2011

The "spoil me" package makes this trip complete and easy!

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank macraefam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, May 20, 2011
Dear Macraefam,

Thank you for your feedback. We are glad you enjoyed the Edgewater Spoil Me Plan. It is a great addition for a small fee. Breakfast, Beach Towels and Chairs, Internet access, Happy Hour and the USA Today daily.
We hope to have you back during your next visit to Miami Beach!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Vacation Club Pulse, South Beach

Property: Marriott Vacation Club Pulse, South Beach
Address: 1410 Ocean Drive, Miami Beach, FL 33139-4108 (Formerly Edgewater South Beach)
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Miami Beach
#13 Romantic Hotel in Miami Beach
#23 On the Beach Hotel in Miami Beach
#42 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Marriott Vacation Club Pulse, South Beach 3*
Number of rooms: 49
Official Description (provided by the hotel):
Marriott Vacation Club Pulse, South Beach has earned the status as one of Ocean Drive's most iconic properties offering 49 studios and suites. Within easy walking distance to the best of South Beach, beautiful landscapes are easily discovered. Owners and guests will be immersed in the center of the action of South Beach from the restaurants and galleries of Lincoln Road to the boutique shops and nightclubs of Collins and Washington Avenues to the turquoise waters of Miami Beach. ... more   less 
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Also Known As:
Edgewater South Beach Hotel Miami Beach

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