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“Good Location, Pretty Rooms, But still not quite the level I expected”

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Hotel Breakwater South Beach
Ranked #109 of 207 Hotels in Miami Beach
Bluffton, SC
Level Contributor
89 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Good Location, Pretty Rooms, But still not quite the level I expected”
Reviewed November 18, 2011

Rooms were pretty, but for the price I think the service could have been a lot better.

  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TMC843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiamiSunManagement, Guest Relations Manager at Hotel Breakwater South Beach, responded to this review, November 19, 2011
Dear Tarabluffton_SC,

Thank you for the review posted. I apologize in advance for the opportunities presented regarding the service in our Hotel. We are always looking for different ways to exceed our guest's expectations and we are sincerely apologetic if this was the case during your recent stay. Please do not hesitate to contact us should you need assistance in a future reservation and hopefully we can motivate you to make our hotel your permanent home away from home.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (386)
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English first
Toronto, Canada
1 review
Reviewed November 16, 2011

I was greeted by a warm friendly smile the moment i arrived till the moment i left. The staff at the hotel went out of there way to ensure that my stay was a great experience. The concierge service was second to none always making sure my business party was well looked after .

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiamiSunManagement, Guest Relations Manager at Hotel Breakwater South Beach, responded to this review, November 25, 2011
Dear Dave K,

Thank you for your review! Our concierge team promptly called magicians are always ready to make your wishes come true. We thank you for staying with us and can not wait to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 12, 2011

I would have to say that breakwater has the best bed and sheets I have ever used, I usually wake up sore and cold in other hotels but the bed was so comfortable I didn't want to get up and the sheets they were so fluffy I didn't even feel I was in a hotel. The room was more like an apartment and the bathroom shower you could fit 5 people in there! The location was right across the rd from the beach which you get beach chairs as part of the hotel. To the people that complain its noisy get over it!! Your on ocean rd what do you expect. Foot traffic is a bit annoying because it's hard to manoiver around everyone to get to the hotel but of you walk on the beach side it's ok as not to busy. I didn't see the deck or the pool as I was to busy to even ask how to get there I did see the gym which has two treadmills and a home gym, which I don't care as hotels gyms are usually all crap and I just use local gyms in the area which are better. Overall great location, clean rooms, nice hotel (slow lift) friendly staff. I would stay here 100% when in Miami again and tell all my friends.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cartabosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiamiSunManagement, Guest Relations Manager at Hotel Breakwater South Beach, responded to this review, November 18, 2011
Dear Cartabosh,

Thank you for your comments on our Hotel Beds! They are very comfortable and yes it's almost as if you are sleeping on air. Our showers are equipped with organic pharmacopia products which are also environmentally friendly. We can not wait till you come back to our Hotel and make this your permament home away from home.
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frisco, co
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 11, 2011

I recently stayed a the Breakwater in SOBE. Very happy to see this hotel given a total renovation in a balanced mix of Deco and contemporary design. Although not totally renovated, it is a great location and has a very attentive staff. There is great Rooftop deck to bring a bottle of wine to an enjoy in the evening ..and to listen to the outdoor music from the courtyard next door.

The hotel is also renovating the Hotel Edison next door that will be connected by a glass lap pool...but it is a way off, but very glad to see that hotel given new life.

Room Tip: Rooms away from the music courtyard are nice and quiet.
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dryfus14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiamiSunManagement, Guest Relations Manager at Hotel Breakwater South Beach, responded to this review, November 12, 2011
Dear Dryfus 14,

Thank you for giving us such enaging feedback. The Breakwater Hotel prides itself in providing the best service and as you mentioned the most attentive staff. Our spectacular views from the rooftop are what sets up apart as it also provides a great atmosphere if you would like to wind down after a long day at the beach. We are so happy that you have enjoyed your stay with us and as always we would like to thank you for making us your home away from home.
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Brooklyn, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 11, 2011

This is the first time I am writing a review since I'm always so busy I don't make the time but this time it was very important to let people know of my experience.
My husband and I love traveling and we are very fussy about the accommodations. Bottom line I have high expectations of any hotel I stay with.
My June vacation was actually a special one. My two best friends (single parents with no vacation time in their lives) and I went to Miami beach to celebrate the remission of cancer of one of them and my other friend we celebrated her 40th bdy. My point: This was a very special short vacation. We booked early in advance and unfortunately the day before our vacation I was informed that The Breakwater was not yet opened and we had to be placed at another hotel. What a bomb. I'm not going into the details except that our vacation was ruined from that call on. We made the best of it just because. Once at Miami beach my friends and I noticed the Breakwater was actually open and that was upsetting. When we returned to NYC, home, my friends asked me to reach out to the hotel and make a complaint, so I did. Never heard from anyone. Got busy at work and did nothing. Finally, in October I wrote an email to The Breakwater and made calls regarding our disappointment. I finally got in touch with Janina Goode. I explained the situation and she was very apologetic. I told her my husband and I wanted to return and stay at The Breakwater and she reinvited us to return and gave us a discount. My husband and I returned and as soon as I got out of our car, I was asked for my name with a wonderful smile. I was escorted to the front desk and the two young ladies were very pleasant. They said Janina said, "sorry she missed you Mrs. ....., and sorry she was unable to meet with you." The girls were told to call her as soon as I arrived. That made me feel very special to know that although she was gone for the evening she left instructions with them to make sure we were comfortable and to take care of us. SERVICE: 5 START in my book.
The Breakwater has another building which we were placed. Was not happy with being apart from the main building. Had no idea. The room was beautiful. Since The Breakwater just opened up, there are still things they have to touch up on. Nothing major. The building we stayed at, forgot the name, but it's not setup with ice machines and etc.,although room services was always available. I like to be able to do things for myself. Pool was not open yet. Still working on that, but I'm sure it will be wonderful.
Upon leaving, my husband and I met with another gentleman, manager, who asked about our stay. We touched upon the situation and he said you know what, come back, next time we'll have you stay here, at the main building. Anyway, we left satisfied because the staff are absolutely amazing. That same week we stayed at the W hotel in Ft Lauderdale and we did not get the service that we received at the Breakwater. Thank you Janina and Staff at the Breakwater we enjoyed our stay.

Room Tip: Not sure only know about the room I stayed in. Again, it was the other building right across the str...
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DoloresL656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiamiSunManagement, Guest Relations Manager at Hotel Breakwater South Beach, responded to this review, November 17, 2011
Dear Dolores L,

We kindly thank you for such an encouraging review! Here at Breakwater we work very dilligently to make your stay a memorable one. We are so happy that we were able to make a difference throughout your vacations and are so eagerly awaiting your return.
I will pass on the compliments to all of our staff who breathe and exemplify the Breakwater "UNFILTERED" lifestyle. Thank you again for choosing us and giving us a second chance to make you believe in our service!
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Schondorf am Ammersee, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 11, 2011

The despription at the homepage in our opinion has nothing to do with what you find there. Eventough opend in May 2011, many of the facilities in november were not finished yet: no pool, no spa, no business-centre - and all this for a room-rate per night (oceanfront-room) of nearly 500 $ (incl. tax). Also a very noisy place to stay: not only outside it was very loud (party music) also inside the hotel: the airconditioning was as loud as a tractor and also the elevators could be heared all night long.
Unfortunately we found mostly arrogant and unqualified staff behind the front desk / reception - the staff at the concierge-desk was nice and helpfull; also the porters. The room was clean. We wouldn't recommend this hotel to our friends.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VBM_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiamiSunManagement, Guest Relations Manager at Hotel Breakwater South Beach, responded to this review, November 12, 2011
Dear VBM_01,

Firstly allow me to apologize for the opportunities presented during your stay. We take great pride in knowing that our guest service is of our utmost importance to make every one of our guests feel unique and truly wonderful while in our Hotel. Our Pool is still awaiting the final permits to complete our construction. Our spa services are indeed available and are provided by one of our top spa services in Miami Beach. We have relayed our Lifestyle Maintenance the opportunities presented with the elevator noise and are currently looking into the matter. Please do not hesitate to contact us or send us an email and should you seek making Miami Beach a future destination, we would love nothing more than for you to contact us so that we can better assist you in your future stay.
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Frisco, Colorado
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 6, 2011

Hotel Breakwater- Very nice comfortable place. Rooftop decks are really great with fantastic views, cool breezes and privacy. Great location, situated about middle of Ocean Blvd. Staff is very friendly and accommodating, Lucy who checked us in was very delightful. Rooms are very contemporary with nice appointments. A great plus is the FREE wireless internet access. Even though some areas are just almost finished with renovations (pool, bar, etc) the rooms and halls are all fine. Once the spa, pool and bar are finished (by Dec.) this will have all the services…though you can find all this just outside the hotel, the beach/park just across the street and plenty of other bars all over. If you want a quieter room, request one on the South side of the hotel away from the Ocean’s 10 bar. Building exterior has beautifully restored to it’s art deco original look with many art deco décor in lobby and halls. Great mini-bar, and bathrooms are done in a nice contemporary design. Would definitely come back again. One warning about Miami/South Beach, 90% of all restaurants, bars etc. ADD 15-18% gratuity AUTOMATICALLY to your bill…so do not also add on a tip in addition to the automatic tip that is usually added onto the bill.

Room Tip: quiet rooms are ones facing the inner courtyard. With quiet corner rooms 306 or 307.
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skiFriscoCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiamiSunManagement, Guest Relations Manager at Hotel Breakwater South Beach, responded to this review, November 10, 2011
Dear Skifriscoco,

Thank you for the feedback provided about our Hotel! Indeed our Hotel is one of the jewels of Ocean Drive and we take pride in knowing that we do everything we can to make our guests enjoy a comfortable stay. We are really happy that you have enjoyed your stay with us and can not wait until you come back to meet us at Breakwater Hotel!
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Additional Information about Hotel Breakwater South Beach

Property: Hotel Breakwater South Beach
Address: 940 Ocean Dr, Miami Beach, FL 33139-5013
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #109 of 207 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Breakwater South Beach 3.5*
Number of rooms: 99
Official Description (provided by the hotel):
The Hotel Breakwater, is a fun, bustling and entertaining historic Art Deco hotel located in the heart of South Beach's famous Ocean Drive. The hotel is a non-stop, active delight right in the center of everything that is South Beach. You'll find yourself within walking distance of a wide variety of outdoor cafes serving every style of cuisine imaginable, art galleries, night clubs, the famous Beach, the Versace Mansion, beach front walking, biking and jogging paths, world class events like the Wine and Food Festival, as well as the fabulous shops of Lincoln Road Mall. ... more   less 
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