I booked a last minute mother and daughter spa vacation. I booked a double handicapped accessible room and then booked massages with the spa. Rewards travel helped me choose this hotel and we were really excited about visiting south beach.
While we were driving around looking for the hotel my cell phone rang and it was the spa telling us they had over booked us and while we couldn't use the spa. they offered give us a massage in our room. I was upset because my whole point of this getaway was to have a spa vacation with my daughter. I was envisioning wearing fluffy robes and sipping expensive tea but alas it wasn't to be.
Then when we arrive at the hotel we were told that there was a music conference at the hotel and that I could only get the handicapped room for one night. They offered to move us to a regular king room. I asked to see the rooms and the double room was a perfect set up for a w-c user. It had a huge bathroom with a roll in shower. It was probably the best handicapped accessible room I had ever seen. The regular king room didn't work it was super small and I couldn't get to the bed or in the bathroom.
At this point I was about in tears to have traveled so far and to not get what I had booked. At this point the general manager found me and offered to comp our night and our dinner. This made up for the booking error and at this point I was happy. The hotel also offered to book us into another hotel.
I enjoyed my one night. the room was really cute and the restaurant and staff was outstanding. The rooftop bar had a big party along with a dj. I had fun checking it out.
The manager told me that if I came back she'd make sure I was treated like a queen and I'm tempted to take her up on it.
- Official Description (provided by the hotel):
- Your loftiest dreams become a reality when you step foot in the art deco-inspired haven that is Dream South Beach. Located on Collins Avenue, our hotel is surrounded by stylish boutiques, the hottest clubs and is just 50 yards from pristine white sand beaches. Right next door is another fashionable address, once known as the famed Versace Mansion. Close proximity to Ocean Drive, Lincoln Road and Espanola Way. Hospitality is reinvented at our luxury hotel in South Beach. Art Deco style meets French Moroccan chic, at Dream South Beach, which boasts 108 guestrooms and suites designed by Michael Czysz with modern amenities such as large flat screen TVs, high-speed Wi-Fi for a fee, fully-stocked minibars, C.O Bigelow bath amenities and much more. While here, be immersed in late 70's poolside glamour at our rooftop pool and lounge, indulge in Mexican fare at Celebrity Chef Ralph Pagano's Naked Taco restaurant, slip into ecstasy with a relaxing spa treatment, and enjoy an atmosphere that is both cosmopolitan and comfortable. For a stunning nightlife experience, head up to Highbar by the rooftop pool lounge and sample creative concoctions while taking in the Miami skyline. ... more less
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- Also Known As:
- Dream South Beach Hotel Miami Beach