When my boyfriend and I were looking for a place to stay for a single night for New Years Eve I researched the Prime Hotel for a quiet and easy place for a single night. The rooms looked great, the few reviews I saw looked decent, so I booked it. Also, it was a benefit that it was across the street from Prime Italian where we had a dinner reservation. When we arrived, we entered the Prime Hotel, to a small desk where we checked in, but to my surprise, the host escorted us next door to Prime 112 saying we were staying in their rooms above the restaurant. Weird, but ok. So we walk in, and they are setting up for New Years eve dinner, as if that were not enough, they lined our small hallway with extra chairs, champagne glasses, and boxes of liquor they were unloading for the nights events. We enter our room, no balcony as we had paid for, I said something to the host and she said it was not in our room charge, so I said whatever and let it be. We had a beautiful view... of the construction site next door. Still, the room was fine, not large, but plain white bed, big tv, and a shower- not fancy or necessarily modern decor, but it did the job. Aside from the weirdness of walking in and out of the restaurant every time we left our room, oh and the people in our hallway all day and night, we went to dinner without a hitch and came back to prepare for our night. We returned late, around 2:45 am, and there was still a party going in prime 112. We thought we would ride it out, since it was music blaring and we were right above the restaurant, but come 3:45 in the morning I had had enough. I called the front desk, who said they were there 24 hours, no answer three times in a row. Finally they answer, and tell me that the owner is having a party and it is UNLIKELY that they can get him to turn the music down. I was so angry, I mean this wasnt like 12:30 at night, this was almost 4 am, what if we were a married couple with a child? They were so far from accommodating it was ridiculous. We left as soon as we got up in the morning, given our nights sleep was difficult because I woke up to clanking and doors slamming from the staff putting away the nights leftovers in our hallway all morning. I don't know how the main hotel is, but for nearly 600 dollars for a single night, I could've stayed across the street at the Hilton for a much nicer/better stay. Would not recommend it, and I am a very nice reviewer. If you do stay there, make sure you stay in the primary hotel, and not above Prime 112.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotwire, Priceline and Hotels.com so you can book your Prime Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.