I had looked up hotels near Miami Beach and found the “New Hotel” listed as one of the top 3 in Miami at a pretty cheap rate. I called and the lady who answered the phone “Anne” was very rude at first stating the price listed online was wrong, in which I stated that if that is price shown online it should be honored she hesitantly said “FINE” and proceeded to take my information. She stopped me halfway and said she couldn’t understand me and that I would have to call back to speak with someone else, I was already annoyed with her attitude and said ok then hung up. After thinking about it: how would the next person know of the ordeal? So I called back and asked Anne how the next person would know to honor that price? She then stated “They will honor whatever priced when you call” I said no that is why I wanted to book now, she then stated “Well our prices just changed.” I asked to speak with someone else when she said SHE was the owner! At this point I was PISSED! First she was rude, then lied and come to find out she is the owner! This is how the owner treats people…wow! I told her I would not stay and would write a very extensive review on Trip Advisor, she then stopped me and said “OK FINE!” I couldn’t believe the attitude I was getting from her but from the looks of the room I really wanted to stay somewhere nice/decent and after reading the reviews it seemed really chic. I’ve stayed at a few hotels in Miami before and yikes they can be gross! So she says let’s start over, she proceeds to take my information but isn’t friendly nor rude more annoyed which I didn’t appreciate. First of all this is not a hotel but rather a bed and breakfast type of hotel [only 5 rooms]. When we arrived [about 2 hours early] she did however let us check in early, about an hour and a half sooner. The location is nice since its really close to the local beach but pretty far from SOBE and the traffic was ridiculous trying to get there. The room was clean and modern but really not much to it, in the hotel photos on their website they show a beautiful room with a beautiful chandler which did not work, there was a sink in the kitchen with only 2 cups for coffee and a mini mini fridge that was barely cool. The bathroom was nice and clean but it took literally 15 min for hot water in the shower. There was a large walk in closet but only 2 tiny shelves, the bed was big and comfy but hubby swore the comforter was not clean. They have a nice bar outside and on our way back in people were still partying well past 3:00 a.m. which didn’t bother us but the very next morning at 8:00 a.m. I was woken by EVERY foot step, chair being scrapped across the floor and tables being pushed back into place. NOT what I wanted to wake up to let alone at 8:00 a.m.! It was an OKAY stay but definitely not for the going rate….
- Official Description (provided by the hotel):
- The New Hotel, situated one block from the Beach, is a charming boutique hotel nestled within the historic Miami Modern architectural district of Miami Beach, surrounded by the area's unique shops and restaurants. The Hotel's clean and modern rooms, Day Spa with in-room Spa services, and eclectic Mediterranean Bistro stand out as the newest and chicest lodging choice. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, TripOnline SA and HotelsClick so you can book your The New Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.