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“Horrible customer service”
1 of 5 bubbles Review of Clevelander

Ranked #5 of 97 Nightlife in Miami Beach
Certificate of Excellence
More attraction details
Attraction details
Owner description: A iconic landmark on Ocean Drive, Clevelander features nightly variety acts on the legendary pool patio. Showgirls, samba dancers, stilt walkers and live DJ's fill the venue with high impact energy and fun!
Ko Chang, Thailand
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Horrible customer service”
1 of 5 bubbles Reviewed February 2, 2013

I am a 24 year old high school teacher. My good friend chose to spend her 24th birthday at the cleavlander. Unfortunately the "manager" was on a power tip and decided to deny her access to the bar stating that her ID did not look real. We had over 20 teachers altogether and she was the only one denied access even though we are all the same age. He said "it's my club and I have the right to deny access to whomever I want". He was rude and inconsiderate. We asked that he please verify with a police officer but he refused. The only competent employee was Rushod (sp?) and he was incredibly kind and understanding. This "manager" lost the bar over 20 loyal customers (all of us have consistently given business to the cleavlander in the past but not anymore...). Instead we ventured to mangoes where we were treated with respect. In the future, being rude and inconsiderate will not get you far at all in life and it most definitely will not get you customers. We are all school teachers and I'll tell you right now, if my students acted the way this power tripping "manager" did, they'd be kicked out of my classroom!

2 Thank remyjms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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439 reviews from our community

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London, United Kingdom
Level Contributor
86 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
“Great happy hour”
4 of 5 bubbles Reviewed January 20, 2013

Cocktails were great, enjoyed happy hour with half price drinks. Try Miami Vice, was fab. Staff were really friendly and music was great. Nice to enjoy the Miami heat in an open air bar. Worth a visit.

Visited December 2012
Thank Sparkle168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brockville, Canada
Level Contributor
262 reviews
152 attraction reviews
common_n_attraction_reviews_1bd8 173 helpful votes
5 of 5 bubbles Reviewed January 16, 2013

While staying in South Beach, we were out for a walk when we passed the Clevelander. It just happened to be happy hour so we stopped in. The drinks were amazing. We decided to stay a bit and danced up a storm with all the other people that were there. We saw the food and decided next time we visit South Beach we will have to go there to eat. We loved dancing at the Clevelander because they had a great selection of music. The staff were friendly. We loved the whole atmosphere of this place. FUN FUN FUN... going back again in Feb... :)

Visited February 2012
Thank May S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
2 reviews
“Fun Times”
5 of 5 bubbles Reviewed December 17, 2012

This is a great spot to be outside in the wonderful Miami Beach weather while enjoying cocktails, music and shows. Melisa waited on me at the bar and was wonderful. Very friendly and attentive.

Visited December 2012
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanlucar de Barrameda, Spain
Level Contributor
378 reviews
63 attraction reviews
common_n_attraction_reviews_1bd8 172 helpful votes
“Another Ocean Drive expensive bar”
3 of 5 bubbles Reviewed December 8, 2012

This bar is part of a hotel. There are various seating areas, bar areas and fountains with a stage area towards the back.

Drinks, like all places on Ocean Drive, are expensive and cocktails only average. However, this place did do promotions, which were not really publicised so the second time we went Bud beer was on promotion. They do not have a cover charge. Entertainment involved audience participation on stage, otherwise the DJ tended to play mixes of 80's music.

Visited November 2012
Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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