We reserved this hotel through hotels.com. When we arrived we did not have a reservation. Although one hour before we arrived, relatives stopped by to visit and they did have a reservation for us. My daughter overheard a conversation indicating that they had given our room to a guest that arrived a day early and the hotel was booked full. The hotel blamed hotels.com, but it was obvious to us what had happened. Hotels.com was more than accommodating in locating a new booking for us.
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