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“Dirty with no hot water” 1 of 5 bubbles
Review of Ocean Reef Suites

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Ocean Reef Suites
Ranked #133 of 202 Hotels in Miami Beach
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dirty with no hot water”
1 of 5 bubbles Reviewed November 14, 2012

Long story short, the hotel is dirty. There were brown stains on the walls and carpet, the air conditioner vent was full of dust, the tub drain was partially clogged, and worst of all there was no hot water. The best you could get was tepid, at best before becoming cold again. And the bushes outside the hotel smelled of urine.

Plus, just because you have a microscopic kitchenette and an ikea table for two next to the bed, you can't call it a "suite".

Location is good, but the parking sitch is clusterballs. Park at the lot across the street, cause if you use their valet it'll take at least 20 min for them to get your car.

If you've made a reservation here I suggest you cancel it.

  • Stayed November 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Crickethk5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, December 10, 2012
We are terribly sorry to know that you weren't happy with our hotel. We have been under construction and there's more renovations to come. That's why things have been messy around here. Yet, it is for a good cause! Once it's all done, everyone will enjoy the benefits. Regarding the little kitchen and table for two, what you describe is one of our studios, not the suite. Our suites have a large kitchen and a table that seats four people. Perhaps there was a misunderstanding with respect to that. We apologize and are willing to work with if you wish to talk to us personally about your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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612 reviews from our community

Traveler rating
    149
    238
    140
    47
    38
See reviews for
163
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23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Caracas, Venezuela
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 13, 2012

I must say that this Hotel is perfect for people on a budget. I stayed there with 3 friends in a suite/ room (we were all girls so sharing a room was not a problem) for 2 nights. We checked in around 2pm and were given the room straight away. Staff was really polite and helpful and spoke spanish which made things easier for all of us (we do speak english but having someone speaking your own language is always good!). The location is fantastic, the decor is stylish, and again the staff just fantastic, blending friendliness and efficiency in just the right amounts.

Overall a great little hotel.

Stayed October 2012, traveled with friends
Helpful?
1 Thank ZX345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, November 24, 2012
You are so kind. Yes, our rooms are like small apartments, perfect for families or friends ready for a fun vacation. Speaking Spanish is almost essential here and we like making our guests from Latin America feel welcome.
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Atlanta, Georgia
1 review
4 of 5 bubbles Reviewed November 6, 2012

Very Good hotel, right in the middle of everything.
Good, multilingual staff. Excellent service. Great area, full of shops and bars
Traveled there on business, but will definitely come back to explore the city more from there.

Stayed October 2012, traveled on business
Helpful?
Thank John260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, November 24, 2012
We would love to have you here once again, especially on a leisure trip. We hope 2013 brings you back. It will be our pleasure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed October 26, 2012

We booked for 1 night only, the location is great, just a few blocks from Ocean Drive. The staff is very helpful, the room is clean and comfortable. There're many parking lots around with fair prices.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HA_BR_25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, October 29, 2012
Thanks! Parking is something sometimes travellers worry about. True, South Beach is designed so people can walk to places. Yet, there's no need to stress if one has a car because of the many parking lots in the area and also the valet parking service, which is available 24 hours. Once again, thanks for your review!
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uaberg@telia.com
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 14, 2012

Noicy aircondition, but friendly service. Er had a good stat in Miami with the Beach nearby and restaurants and shopping ad well. As Swedish guests we liked the IKEA furniture. The valet parking service was perfect!

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dalkulla51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, October 29, 2012
Thanks for your comments! Our best wishes to you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 20, 2012

Location is wonderful for the type of wknd I like in SB. The evening was a little loud around 2am when the people outside our room started wondering in and speaking loudly. But the size of the room was great, having the kitchen is a big plus, it felt like a little apartment. We were able to make 3 outfits changes the day we stayed b/c we were so close to everything.

  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jmd73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, October 1, 2012
Thanks a lot! We can say many things about our hotel, but what really matters are the testimonials of travelers like you, who were able to make the most of their time because of us being so conveniently located. Hope you come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 17, 2012

Front desk personnel were terrific. Accomodating and pleasant. Marcel let us leave our bags since we arrived early. When we came back 6 hours later after a tour, they were waiting just as we left them. Then the internet room next door had slow internet and we were allowed to print boarding passes at the front desk free of charge!! Location is great. The down side: the shower didn't drain and we had water up to our ankles and the radio/clock didn't work at all. We had to go down and ask for a wakeup call as we coudn't set the alarm. The TV had a lot of stations, the room was fairly clean.. but with carpeting it is always holding some dirt. You need to leave your car in the street and the valet picks up and takes to the lot for a fee of $20 a day. You must call early as it takes at least 20 minutes for car to arrive. All in all we were satisfied with our one night stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SalGal0708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, October 1, 2012
Thank you for your comments, the pros and the cons. We are happy you were overall satisfied with our performance and, by no means we ignore the fact that we could have done better. We know some of our bathrooms need our attention. It's a difficult process, but we will get there. Warmest regards from everyone at the Ocean Reef Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Reef Suites

Property: Ocean Reef Suites
Address: 1130 Collins Ave, Miami Beach, FL 33139-4624
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #133 of 202 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Reef Suites 3*
Number of rooms: 34
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