The woman who owns this hotel is corrupt and a liar. I booked a 2 week stay at Startdust Hotel 910 Collins Ave. Upon checking in there were 2 major concerns which became immediately evident. Firstly the room did not have any hot water and secondly there was a construction sight next door, which was less than 2 meters away. The construction work started at 6am in the morning and continued throughout the whole day. The noise of jackhammers and drilling all day every day was unbearable and definitely not an ideal accommodation for a holiday. It was disappointing this information was not provided prior to booking as the booking would definitely not have been made, had this information been known. The issue of no hot water was brought to the owner attention on the first night. She said it was going to me fixed straight away but 3 days later there was still no hot water and cold showers were the only option. Upon discussion with the owner she said she was happy to cancel the booking. I packed my luggage and checked into another hotel. I went back to return the keys to Stardust Hotel and arrange the refund. When I met with the owner her behaviour was extremely hostile and aggressive. She spoke to her assistant in Spanish, then literally ran out the door and ran off the premises. The young male assistant was left standing there and he said she had told him not to refund anything. I had no option to leave and pursue the matter through other channels.
The issue of the major construction works happening next door make it impossible to sleep or relax. As of April 2013, the construction work appears to be just beginning. Having no hot water is also immensely unpleasant. Apart from that, the bathrooms, rooms and decor are pretty bad. However, definitely the worst aspect of this hotel is the deceptive and greedy owner.
- Official Description (provided by the hotel):
- The Stardust Hotel well located in the heart of the Art Deco District, just one block away from the famous Ocean Drive and 3 minute walk from the most exotic beaches in the world, Experience the great life that South Beach has to offer, Tour activities, Museums and Art during the day and discover Miami’s most vibrant energetic atmosphere at night full of Lounge bars and Clubs and by staying in one of our most spacious non-smoking Studio Rooms at The Stardust Hotel with our comfy Queen Size Beds, A/C Units in each room and free Wireless Internet (Wi-Fi) through-out the entire property as well as a Flat Screen TV offering Free 5 HBO Channels, in a huge Dining Room Area with a microwave, fridge and all equipped Kitchenette. This Hotel is 17 Mins. From the Miami International Airport (MIA) and 10 Mins away from the Port of Miami, we are within walking distance to some of the most famous shops and delicious delicate restaurants and the Lincoln Road Mall, Bayside Mall, Dolphin Mall, Sawgrass Mills and Aventura Mall also in Miami; We Welcome you and your guest to feel like home and to enjoy a wonderful vacation at the Stardust South Beach Hotel where your experience counts. ... more less
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