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“Location but...”
Review of Penguin Hotel

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Penguin Hotel
Ranked #84 of 207 Hotels in Miami Beach
Montreal, Canada
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Location but...”
Reviewed November 13, 2013

This hotel is well located, yes. But the hotel and the rooms need to be greatly refreshed. Frankly the rooms have been refreshed but we had the feeling they never finished the work. As for the bed, I can only say that if you are in the business of selling "sleep and rest" make sure the beds are comfortable. The personnel was very nice on all shifts. For our next visit in SoBe, we will consider another location, sorry!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Public Relations Manager at Penguin Hotel, responded to this review, November 14, 2013
We are glad that you enjoyed our location, we know that it is one of our best features. We value your comments about the rooms needing to be refreshed and the beds not being comfy. We are sorry that they didn't meet your standards. You comments will be taken into careful consideration as we strive to continue to improve the quality of our hotel. We are very happy that our staff offered you quality service and we hope that you will give us another chance in the future.
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1,177 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
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English first
Rockville, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2013

Great location, great atmosphere, excellent room service and beds!!!! This hotel helped us to have a dream holiday!!!! Don't miss it!!!! The restaurant has everything you need, including a veggie menu. The rooms and the hotel in general are very clean. The best of this pearl in the value between quality and price. It wil me my choice next time I come back to FL. :)

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LuciM78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Public Relations Manager at Penguin Hotel, responded to this review, October 23, 2013
What a heartwarming review! Thank you so much for taking the time to write it. We are so happy to know you enjoyed our location and accommodations. We always like hearing from our guests. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Oklahoma
1 review
Reviewed October 22, 2013

I had a marvelous stay in Miami at the Penguin Hotel. It has a winning combination of location, price, amenities and service... It's a great place to come back to and relax after a long day of meetings, must recommend the hotel's new beds.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Public Relations Manager at Penguin Hotel, responded to this review, October 23, 2013
What a great review! Thanks for taking to share your thoughts with others here on TripAdvisor. We are glad to hear you enjoyed the location and the service during your stay with us. Come see us again soon.
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Margate, Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2013

This hidden gem may not be a five star hotel but it has amazing staff, at both hotel and restaurant, and it has a very cozy atmosphere to it. The location is unbeatable and to our surprise they have just upgraded their beds and wow! what a pleasant surprise this was! This must be one of the most comfortable beds I've ever slept in. Another good point is that this hotel is located almost at the end of Ocean drive, therefore not as loud and crowded as the rest of the strip. We really enjoy our time at the Penguin hotel. We'll probably be back in December for our anniversary. Front desk clerk told us they have a Repeat Guest discount so I will most definitely take advantage of that.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aurelio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Public Relations Manager at Penguin Hotel, responded to this review, October 23, 2013
It's always nice to hear praise for the staff! I'll pass along the thought. We're all happy to know you enjoyed the convenient location and the comfortable beds. Come stay with us again soon!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2013 via mobile

Had an excellent trip thanks to the Penguin hotel. The accommodations were very nice and the ambiance just perfect, step out of the hotel and right on the strip! Amazing views will absolutely be going back and recommending to my friends. Service was great!

Stayed October 2013, traveled on business
Helpful?
1 Thank Karina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Public Relations Manager at Penguin Hotel, responded to this review, October 23, 2013
We're so glad you enjoyed your stay, PLUS took the time to share your thoughts with others here on TripAdvisor. Thank you! We're happy to hear that the views were amazing and the service was great. Come stay with us again soon.
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Santa Barbara, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 13, 2013

My logic was, 'perfect location on Ocean Drive, on the water....how bad can it be?" It's miserable. They tried to upgrade the rooms, but as cheap as possible and failed miserably. They actually use beds with rolling feet and spring base. The night stand is a clear-yellow acrylic box they could not have spent more than $3.99 from IKEA on. Broken floor tiles that had corners missing, and the tub?!! If you stepped in it it creaked so loud I was certain it could be heard three floors below in the lobby. And the rooms were the nicest part of the hotel. The rest of it has been painted over so many times you couldn't tell the cast-in-place penguins from a bear. This place is too far gone to renovate, it needs to be torn down.

Room Tip: Go somewhere else.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Public Relations Manager at Penguin Hotel, responded to this review, October 16, 2013
Thanks for your thoughts – it’s definitely true that our location is ideal. We are in the process of replacing all the beds and will be replacing other room furniture as well such as the acrylic night stands you mentioned. We just finished a full exterior repair and paint job as part of our month-long project. We hope that you’ll give us another try!
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Travelers are raving about these Miami Beach hotels

Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 11, 2013

I thought the breakfast here was very good. I had the American style, two eggs, bacon and toast, along with great jelly and butter, and good coffee! The price was very good and the Penguin is right on Ocean Drive. The location was far enough down the strip that the dining experience was very pleasant. I would not hesitate to go there again and hope to go back if I am ever in South Beach again!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank MavisJarvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Public Relations Manager at Penguin Hotel, responded to this review, October 14, 2013
Thanks for taking the time to share your experience here on TripAdvisor. We're so glad to hear you like where we are and the breakfast. We hear that a lot and never tire of it. Come again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Penguin Hotel

Property: Penguin Hotel
Address: 1418 Ocean Drive, Miami Beach, FL 33139-4108
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #84 of 207 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Penguin Hotel 3*
Number of rooms: 43
Reservation Options:
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