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Seagull Hotel Miami Beach
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Reviews (1,327)
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465 - 470 of 1,327 reviews
Reviewed June 2, 2013

During my stay at the seagull hotel I received excellent customer service from the staff and the one person who stood out was a young lady at the front desk by the name of Diana M., she was very courteous and helpful in making me and my family happy in getting us the the room we wanted. The hotel is very clean and a great atmosphere. I would definitely recommend this hotel. I will also return next time because of the positive attitude and leadership Diana M. shows. Once again enjoyed my stay in the seagull hotel.

  • Stayed: April 2013
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Thank Traveler5226148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fkennedy, Manager at Seagull Hotel Miami Beach, responded to this reviewResponded June 13, 2013

Thank you so much for taking the time to write a review of the Seagull Hotel. I was so happy to hear that Diana stood out and gave you excellent customer service we certainly like to hear that and we will pass on your encouraging words to her. We look forward to seeing you again soon please contact us directly and we will be more than happy to upgrade you on your next stay with us here.

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Reviewed June 2, 2013

Perfect price for a beachside hotel. My room had a balcony with a partial view to the ocean and couldn't be more lovely! The staff are all very friendly and nice and understanding. Diana From the front desk made sure we got a great room to prove the reviews wrong and she was successful! The rooms are nice and yes they are clean!! the housekeeping staff try hard to give you what you need. The buffet in the morning is also great. I will come back to this hotel next Memorial Day weekend !! Enjoyed my stay at the seagull ! :)

  • Stayed: May 2013
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Thank daisy237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fkennedy, Manager at Seagull Hotel Miami Beach, responded to this reviewResponded June 4, 2013

Thank you for your kind review, we are very happy to hear that you enjoyed your stay and Diana made sure you got a great room. We look forward to seeing you again soon.

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Reviewed May 28, 2013

To start ,the homeless live next door, your at the end of the strip so, its a long walk. Don't pay for oceanfront rooms because they have no ocean front rooms and will not give you your money back! When walking to your rooms it look like the homeless should stay there for FREE, elevators work sometimes, bugs!!! Bad customer service!!!!! STAY AWAY!!!!

  • Stayed: May 2013
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2  Thank Ohiofreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fkennedy, Manager at Seagull Hotel Miami Beach, responded to this reviewResponded June 3, 2013

Thank you for taking the time to write a review, however we are very confused by your comments as we have 30 oceanfront rooms with balconies and direct view of the ocean as well as 20 oceanview rooms with balconies which have a a partial view of the ocean, so if you had reserved an oceanfront room you would have received it. I apologize for any other inconvenience you encountered if you stayed here.

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Reviewed April 29, 2013

After an 18 hour trip I finally arrived at the hotel and wanted to check in. At the front desk I was told that my reservation was for a week later, which I then proved wrong as my voucher stated the right day. I was basically told that this can't be and it's everyone else's fault except theirs. After another wait for about 15 minutes the lady said it was ok and I can get a room.
The rooms itself... well I didn't expect much for that price, which was alright. Location is also not that bad. Pretty close to the hotspots of Miami Beach.
The reason I am writing this review is mainly because of the rude, incompetent and unfriendly staff all above the general manager.
On one of my last days of my stay, my backpack got stolen on the pool, even though they have a surrounding fence and security. However, the fence is not very high, so it's easy for someone to climb over it. So watch out for your things! Apparently also the rooms are not very secure, so keep your stuff in the safe.
When I reported the theft to the security, we watched the CCTV in the back office together with the general manager. He unfortunately was more concerend to leave work on time to go home being impatient to the police officer and me than being helpful in identifying the crime that happened in his hotel.
And so was the front desk supervisor. Rude, incapable and totally untrained in terms of complaint handling.
But what to expect if a person, who apparently doesn't know anything about hospitality, is managing this place.
One more point, housekeeping is cleaning the rooms whenever they feel like it. If you're not out at 8.30 am (on holidays!!) don't expect to come back later that day into a cleaned room.
All in all I was shocked of the incompetence of the staff!

  • Stayed: April 2013, traveled with friends
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2  Thank Thomas340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fkennedy, Manager at Seagull Hotel Miami Beach, responded to this reviewResponded May 1, 2013

thank you for your review, unfortunately as we explained to you our hotel as all hotels are not responsible for items left unattended which is why we provide a safe in the room. Our pool area is secure and we have security. It was unfortunate that someone took advantage of the situation and took your unattended items. We are sorry you felt the manager was not helpful, he did make every effort to assist you.

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Reviewed April 27, 2013

Where do I start, okay so like most of you I decided to give this hotel the benefit of the doubt. I know how some people have unrealistic expectations for cheap prices but believe me that is not the case. I got to the hotel at 2pm and was told to come back in 2 hrs because my room wasn't ready. I was perfectly fine with that. When I finally walked into my room it hadn't been cleaned. There were no sheets on the beds, the bathroom reeked and there was garbage all over the floor. I called the front desk and they sent up 2 very rude housekeepers to the room. It was another 30 mins before my room was ready. The manager refused to see us, stating the problem was getting fixed. I insisted and had to pull an apology out of her and ask to change rooms, which we never did because the AC was broken in the room that was offered to us. I knew my stay was going to be a nightmare when an employee from the hotel stated that everyone complains, the AC doesnt work in most rooms, and the elevators are ancient. The staff was extremely rude and non attentive to the customers. There was mold and mushrooms growing out of the bathroom ceiling. I am not kidding. There was a continous leak from the floor above us, which we soon discovered was urine leaking from the bathroom upstairs. The ATM machine didnt work for most of my stay. And the only Ice Machine working was the one located on the 7th floor. The only plus I had a balcony. This is the first review I have ever written because I felt the need to warn people to stay away. I will pay more to stay at a different hotel next time and I could care less whether they renovate or not, I will never stay here again!!! Plain and simple it was a nightmare.

  • Stayed: April 2013, traveled as a couple
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3  Thank MCRivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fkennedy, Manager at Seagull Hotel Miami Beach, responded to this reviewResponded May 1, 2013

we are very sorry to hear you had so many problems and they were not addressed immediately during your stay. All the ice machines are working however when there is a great demand sometimes they run out while new ice is being made. Thank you for taking the time to bring your concerns to our attention so we may learn from them and fix the problem where we can. I hope your next stay to our beautiful city will be a happier one.

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