Great location. Nice beachside position. Really helpful and friendly Food and Beverage staff. Unfortunately, this is where it ends.
After checking in, We waited in our room for at least 30 mins for our luggage. It still hadn't arrived so I went down to collect it myself. Collecting your own luggage is against the hotels policies I was told so I couldn't get our bags. Concierge did however deliver our bags then. A total of 40 mins was wasted and could have been spent at the beach.
For the two afternoons we were at the hotel, pool towels were not available in the late afternoon. They were being laundered. I returned to the room and used two bath towels.
Our package included breakfast when we booked, but when we went to check out, breakfast had been added to the bill. After questioning this, we were informed that only two breakfasts were included even though we had booked for 2A & 2C.
Valet service is hopelessly flawed. We once waited 25 minutes for our car and gave up and got a cab.
As has been mentioned before, walls are paper thin and we were woken at 4.30am both nights we stayed. The second night was the worst with what seemed like spring break males having returned from a night out. After 15 minutes of tolerating it, I rung reception and notified them. They said that they would send security up to sort it out. I was kept awake for at least another 30 minutes before the noise calmed down. I did not however hear and security visiting the room.
We were given two drink vouchers worth $6 each upon check in. When I went to the bar to redeem one, it ended up costing me $2.20 on top of the voucher for a draft beer. When I paid cash the next day for a beer it was less than $6. ????
For a Four Points in a great location, I feel that this property is being managed by the staff and the management are well and truly out of touch of the guests experiences.
- Official Description (provided by the hotel):
- Welcome to the Four Points by Sheraton Miami Beach. We've kept the historical charm and protected Miami Modern exterior of the building in tact while we've updated the interiors for your comfort. ... more less
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- Also Known As:
- Four Points By Sheraton Miami Beach Hotel Miami Beach
- 4 Points By Sheraton Miami Beach
- Four Points Sheraton Miami Beach
- Sheraton Miami Beach
- Four Points Miami Beach
- Miami Beach Four Points
- Miami Beach Sheraton