I was under the impression that Starwood hotels are held to certain standards but this doesn't seem to be the case. Although not as bad as a colleague's hotel down the road that included a baby possum, this is a hotel to avoid especially for business travel. The speed and availability of elevators was the only redeeming quality. Most colleague's rooms did not include a desk and had only 1 outlet. My room was dark, dirty and depressing and hadn't been updated in many years. Also, the carpet and furniture was very old and dirty- if you stay here, bring slippers or flip flops to wear in the room.
Then there was the reception staff- they were not helpful and some were rude. One morning I tried to order room service but the telephone didn't work so I went to the front desk. There was no one there and when someone finally showed up, she told me that room service wasn't available until 6:30 am. I said it was 6:45. She replied, "They might be open around 7 or so." There was no offer to send someone up to fix the telephone or take an order. Whenever I needed to call the front desk, I had to use my cell phone.
I agree with another reviewer that said it will make you want to get out so you can explore!
- Official Description (provided by the hotel):
- Welcome to the Four Points by Sheraton Miami Beach. We've kept the historical charm and protected Miami Modern exterior of the building in tact while we've updated the interiors for your comfort. ... more less
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- Also Known As:
- 4 Points By Sheraton Miami Beach
- Four Points By Sheraton Miami Beach Hotel Miami Beach
- Four Points Sheraton Miami Beach
- Sheraton Miami Beach
- Four Points Miami Beach
- Miami Beach Four Points
- Miami Beach Sheraton