We used the hotel's valet parking and when we asked for the car back a jacket was missing from the car. The front desk said that they needed to do "further investigation" and since we had a flight to catch we didn't have time to wait around. They promised to get back to us within the day. Three days later and still no contact from any representative at the hotel. We e-mailed the front desk manager yesterday and still haven't gotten any response. Will never recommend anyone to book this hotel as the staff doesn't take guest who have been victims of theft (using THEIR valet parking) seriously and don't keep promises. As a result I don't have a jacket to wear to work now that I'm back home in Sweden, big temperature difference compared to Miami.
- Official Description (provided by the hotel):
- Blue Moon Hotel, Autograph Collection is ideally located on Collins Avenue, combining two historic Miami Beach hotels via an arched breezeway. Unwind in the relaxation pool at this Florida beauty or on the sky-lit patio with breathtaking views of South Beach. Enjoy our fresh take on modern American fare and crafted cocktails at FIX restaurant and lounge. ... more less
- Reservation Options:
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- Also Known As:
- Blue Moon Miami Beach
- Hotel Blue Moon