I arrive to this hotel after I had an ordeal with another hotel (Metropole) that I had a reservation in and they sent me to this hotel. From the moment I walked in I knew this was going to be a good hotel and go experience. We arrived at 4am and the 2 gentleman in the front Frank and David were very pleasant and humble. They took care of us from the minute we walk in. We were suppose to get a standard from and they upgraded us to a balcony bc that was the only other room that they had at the time. I them the situation that I had in the other hotel and they were extremely apologetic and they were very upset that we went through what we went through at the hotel. David gave us the information the manager so we can talk to her in the morning but he relayed her the message. The manager Jenny was very attentive and very helpful they upgraded us to a suite and compensated us with a couple of thing. She went above and beyond with everything and made sure we had a great time In our stay. The front desk called the E - car and he came right away and the driver Joe was awesome as well. I couldn't of asked for anything better from this stay. Thank you
- Official Description (provided by the hotel):
- Blending classic sophistication and contemporary chic, the Riviera South Beach hotel offers stylish Classic Rooms, Modern Balcony Rooms, as well as One-Bedroom apartment-like accommodations with gourmet kitchens, separate living and dining areas at affordable hotel room prices. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $20.00 plus tax ... more less
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- Also Known As:
- Riviera Hotel Miami Beach