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“Relaxing Stay”
Review of Grand Beach Hotel

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Grand Beach Hotel
Ranked #67 of 210 Hotels in Miami Beach
Certificate of Excellence
Reviewed June 25, 2014

We stayed in a bay view, but still had a view of the ocean from the balcony. The hotel always smelled nice, the lobby was clean, and had multiple pools and easy access to the beach which was not crowded. I did not rent chairs, just used towels (2 per guest), and that worked for me. The restaurant was good but expensive along with their Espresso Bar, so we only eat at them once. This hotel has easy access to bus stops which can be a help when getting around Miami. The pool on the 7th floor was great, especially later in the day. The room was nice, and the bed was comfortable. We interacted briefly with the concierge who was very helpful. Overall, this hotel is nice and I would stay again.

  • Stayed: June 2014, traveled as a couple
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1  Thank Tiahna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this reviewResponded June 26, 2014

Dear Tiahna C, thank you for taking the time out of your day to give us your opinion on your most recent stay here at Grand Beach Hotel. We are pleased to learn of the relaxing and comfortable stay you had onsite with us. We are glad you enjoyed your room accommodation, as well as the hotel facilities and amenities we offer our guests. At the Grand Beach Hotel, we are committed to offer the best of service with great products and are thus happy to read of the nice interactions you have had with staff members throughout the hotel. We are glad to hear that you plan to return- we are looking forward to welcoming you back on your next visit to property.

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Reviewed June 25, 2014 via mobile

Stayed here in a 2 bedroom suite. It was perfect for a family! King size bed/bath w/ocean view, two queens w/bath & balcony, and full size couch bed in living area. Comfortable and spacious. Great view! Pool area is too small for size of hotel. Beach charges for chairs and umbrellas. On site restaurants were average, good for quick breakfast or lunch. Better restaurants a few blocks away on South Beach! But great location!

Stayed: June 2014
Thank 4boys4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this reviewResponded June 26, 2014

Dear 4boys4me, thank you for choosing us as the vacation spot for your recent family travel to Miami Beach. We would like to congratulate you on your choice of accommodation. Our 2 bedroom suites are indeed very comfortable for families, as they provide enough space, 2 separate bathrooms, and plenty of privacy for everyone in the family. It is wonderful to know that our beachfront location proved convenient during your time with us not only because of its direct beach access, but because of its close proximity to South Beach as well. We appreciate you sharing your feedback and hope to have the pleasure of welcoming you back again soon.

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Reviewed June 23, 2014

We stayed for 5 days and it was AMAZING! Great ocean front room with a spectacular view. Our first day we unpacked & headed to the pool. As soon as we got to the pool we were greeted by Sergio. He was so welcoming and pleasant. He was so helpful, not only at the pool, but also letting us know about places to visit while we were in town. Fano at valet was also amazing. He was so helpful while helping us with our luggage and getting our car. The breakfast was so delicious and I loved the adult-only pool. I will definitely be back!

  • Stayed: June 2014, traveled with friends
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Thank Terri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this reviewResponded June 25, 2014

Dear Terri F, thank you for choosing the Grand Beach Hotel as your accommodation during your most recent visit to the Miami Beach area. We are absolutely delighted to read of the wonderful experience you had during your time with us. It is very rewarding to read that a great part of this amazing experience you had as one of our guests was contributed by our great staff’s helpful and friendly service attitude. We appreciate the especially kind words you have shared of Sergio and Fano, we will make sure to pass your great remarks along to the entire team. It is a pleasure to know you enjoyed the 7th floor adults only tranquility pool area, as well as that our breakfast serving was to your taste. We will be looking forward to your return visit.

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Reviewed June 22, 2014

We stayed at the Ocean Front Room - View is spectacular and the rooms were lovely and clean. Beach access was great.
Concierge was a let down with service. I wanted to ask about the bus service. I stood in front of the gentleman (the guy with the accent - French I think) no other customers were around, just me...He was speaking with another female staff member, and they were speaking and speaking and speaking - I ended up walking off and speaking to the bell guy. He helped the best he could. Turns out I was on the wrong bus in the wrong direction. Wasn't impressed. I'm sure it would have taken concierge 5 mins to assist me - then he could have carried on speaking to the other staff member.
House keeping - waited 1/2hr for a spoon. Called twice chasing it up. I was willing to go and get it myself. They kept saying someone is on there way.

The hotel is wonderful. The restaurant - food was beautiful. Room service food beautiful as well.

It's just the service that lacks - from my experience anyway. Not sure if there incompetent staff or there is a lack of communication. Or short staff. But it showed.

Also I think the price of the rooms - should be complimentary breakfast.

Room Tip: Ocean View
  • Stayed: June 2014, traveled as a couple
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1  Thank Cynthiaw80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this reviewResponded June 23, 2014

Dear Cynthiaw80, thank you so much for taking the time to share your thoughts on TripAdvisor following your stay with us. While we are glad to see you enjoyed our room accommodations, food and beverage outlets, as well as the overall facilities and amenities our property has to offer, we are sorry to read the service you encountered left a lot to be desired. We will make sure to address the concierge incident with our concierge desk staff. It is truly distressing to learn that you were misled and as a result ended on the wrong bus going in the wrong direction. The inefficiency and delay in the delivery of your request with housekeeping also seems to be well off of our normal levels of engagement and professionalism in that department. We will act on your comments in this aspect without delay. We would like you to know that our staff members undergo a serious hiring and continuous training process ensuring they will provide the required hospitality and attentive service to all our guests. A welcoming and helpful service attitude is a priority for us and we are certain the issues you came across are the result of an exception. It is our hope you would be willing to visit us again soon, so we may prove we are capable of extending the satisfactory experience you deserve.

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Reviewed June 20, 2014

My husband & I stayed here in April. The hotel is very beautiful and the room was nice. The view from the balcony was wonderful, and the beach was very easy to access. We did not have any experiences with rude staff, as some people did. However, we did find vomit in the hall near the elevators and my husband called to report it. It was not cleaned up for a while. Also, the two pools by the beach (not beachfront) were packed with kids running around, and apparently it's a topless area, unless the staff just ignored the topless woman walking around and sunning. Her small child was running around unattended and playing in the pool and eventually he was completely nude. The adults pool on the 7th floor was much more enjoyable.The hotel is surrounded by other hotels & condos so there's not much immediately around. The parking is expensive, but we stayed in the entire time so it was nice to know our vehicle was protected. We ordered delivery from a nearby Cuban restaurant & it was delicious & very reasonably priced. I'd suggest searching nearby restaurants & doing the same.

  • Stayed: April 2014, traveled as a couple
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Thank RONTHO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this reviewResponded June 23, 2014

Dear RHONDA T, thank you for your review. We appreciate it when our guests take the time to share both their good and not so good impressions from our property. Feedback, such as the one you have extended truly assists us in finding areas of the hotel that require improvement. We are glad to see that you have found the hotel and room outlook, as well as the view from your private balcony as beautiful and really enjoyable. We are also glad to hear your encounters with staff members of the hotel were pleasant. We also believe that the 7th floor adults only tranquility pool area is the perfect spot for couples to enjoy and indulge in some relaxing, quality time in a tranquil atmosphere. Please accept our apologies for the sight you witnessed by one of the elevators. We will follow up and ensure that guest alerts of such kind are addressed immediately by our team members going forward. The first level pool area does tend to get busier at times, because it is the family pool area at the hotel. We apologize for the inconvenience you were caused by one of the other guests. There is not a topless area at the Grand Beach Hotel and we wish you had brought this case to our attention at the time, so we could take necessary action in a timely manner. While we are sorry to hear of your disappointment with the parking fee, we would like to advise you that valet parking is a standard on Miami Beach and that our hotel offers this service at one of the lowest rates in the area. When it comes to the area immediately surrounding the hotel, we could suggest that you visit our online destination guide for an interactive map of the area including shopping and dining available on our website or you could also take advantage of our concierge service for recommendations. The action of South Beach is easily accessible from the hotel via car, taxi, and public bus, as an alternative. We are very disappointed to hear you do not plan to visit us again in the future. We do hope after reading our response you will rethink your decision and that you will in fact consider us as your accommodation next time you travel to the area as well.

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Reviewed June 18, 2014

A great place to stay I was here with my girlfriend for 4 days. There is always something to do, you got the beach just literally seconds away from the hotel. The staff was very great and nice and friendly. Check in and check out was very smooth without a hitch. While you are staying here at the hotel make sure to visit Avenutra Mall...lots of name brand stores but word of advice it'll be very pricey. The best places to shop in terms of cheap prices order will be: 1.Downtown Miami, while in Miami be sure to check out Bayside area lots of outlets as well 2. South Beach Miami 3. Aventura mall. If you ever get hungry for breakfast and you are lazy to get out of bed I would highly recommend Grand Beach Hotel's breakfast menu...super delicious wow best breakfast I've had than any other hotel in the world. If you are hungry the hotel offers an Italian type of eatery which is also good as well. If not definitely go to south beach Miami and go to a restaurant called 'SUM YUM GAI' search on it google. Other than that beautiful place to be when in Miami, can't go wrong with Grand Beach Hotel.

Room Tip: Choose a room that'll have the bayside and partial oceanview taste of both views is good as you...
  • Stayed: June 2014, traveled as a couple
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2  Thank Taylorstickz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this reviewResponded June 20, 2014

Dear Taylorstickz, thank you for your delightful review of your stay with us. We are glad to read of the wonderful experience you spent on property with us. We are happy to read of your satisfaction with the direct beach access from hotel premises we offer guests of the hotel. We also appreciate the detailed shopping recommendations you have extended to other travelers, as they provide a good source of information for guests of the Grand Beach Hotel, since all shopping options you have mentioned in your review are within an easy reach from the hotel. We are glad to hear you tried our room service breakfast. It is with pleasure that we learn it met your taste preferences. Thank you sincerely for the time you have taken to review our property. We are delighted by the wonderful feedback you have shared. We cannot wait to welcome you back soon.

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Reviewed June 18, 2014 via mobile

I would like to start with my first impression of the very welcoming reception/lobby area, huge space with very helpful staff who are a credit to such a nice hotel. The room itself was equally as impressive, a huge suite that was more then enough space for myself and girlfriend. 2 bathrooms was very convenient and well sized. The view from my room was amazing, a sea, bay and pool view was such a lovely site to wake up to in the morning and breakfast on the balcony was all the more nicer. The food at the hotel was very nice and again in my opinion great service as with every member of staff who were friendly, helpful etc. I would stay here again 100% before I booked to stay here I read other reviews on here (some appear to be very negative) but I would say I have nothing but positive things to say about it.

Thanks to all staff at the grand beach hotel for making my stay with you very pleasant. Look forward to staying here again in the future

Stayed: June 2014, traveled as a couple
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this reviewResponded June 19, 2014

Dear Valued guest, it means so much to us that you enjoyed your stay onsite and that we exceeded your expectations. Thank you sincerely for the five-star rating you have given the Grand Beach Hotel. We are happy to read that you feel the amenities and comforts offered onsite are excellent and that the beds are comfortable and room well-appointed and that you felt we supplied everything that is expected from a hotel of our class. What we are even more excited about when reading your review is the excellent customer service you have enjoyed from all staff members you have encountered on property. We are glad everyone was efficient, helpful, and made you feel at home. We are delighted to hear that you plan to return- we are looking forward to welcoming you back on your next visit to property.

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Additional Information about Grand Beach Hotel

Address: 4835 Collins Avenue, Miami Beach, FL 33140-2751
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 210 Hotels in Miami Beach
Price Range: $201 - $532 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Beach Hotel 4*
Number of rooms: 430
Official Description (provided by the hotel):
Soak up the style and tranquility of the new Grand Beach Hotel where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami Beach all-suite hotel on the ocean, the Grand Beach Hotel features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots. Book your Miami beachfront hotel reservations online today for our Best Rate Guarantee. ... more   less 
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