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“Blown away on South Beach: fun, luxurious, relaxing, elegant, friendly, (where's my Thesaurus for more...)”

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The Betsy - South Beach
Ranked #8 of 207 Hotels in Miami Beach
Certificate of Excellence
Lexington, Massachusetts
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Blown away on South Beach: fun, luxurious, relaxing, elegant, friendly, (where's my Thesaurus for more...)”
5 of 5 bubbles Reviewed March 23, 2014

We were able to make it back to Miami after having had a prior stay cut short, and decided to try the Betsy, which we'd heard good things about.

Put simply: we were blown away!

When we arrived, we were enchanted by the lobby, which was both welcoming and stylish, and the service was outstanding. Our bags were taken and we were shown to the front desk, where they apologized that our room wasn't ready (even though we were five hours early!). They were so helpful in showing us where we could change for the pool while we waited. Within an hour (only an hour!) our room (upgraded!) was ready and it was marvelous. We overlooked the pool from a very spacious king room, and loved the books and literary feel of the place. Returning to the lobby, we enjoyed the high ceilings and overall feel it exuded, and the complimentary water came in handy after a few intense games of checkers.

Soon, we headed to the roof, which overlooked the ocean and was the perfect way to begin our escape from the cold northeast weather. The service there was great: professional but not intrusive. It was a great place to read and people watch if you want to (from four stories up) while you enjoy the warm Florida sun and the cool Florida drinks.

During our stay, every hotel staffer we crossed paths with (every one!) said hello, lending to the air of comfort in the hotel.

I will say that we were a little worried about being *on* South Beach but, honestly, the area around the hotel was pleasant, quiet, and not crowded at all. We slept great, and truly enjoyed and were able to relax in the room.

We tried to eat in the restaurant on our last night, but neglected to have made reservations, so were disappointed to find out there were no tables until late. But, the concierge, seeing us sitting in the lobby, offered to find us other places to eat. We elected to walk over to the bar and were oh so happy that we did. The bartenders were great (hey, what do you expect from someone from Mass.?) and we were still able to eat from the restaurant's full menu. An iffy evening was turned on its head and was the best night of our short stay.

I can't say enough about how much we liked the Betsy. We will definitely come back, which (in talking to others at the bar) is pretty much how most guests feel.

Room Tip: Facing the pool was an excellent choice for us. It was spacious and quiet and a delightful place to...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, April 9, 2014
Dear Thisishal,

Thank you for your recent visit with us, and for your review! You are right, most of our Guests tell us they do intend to return, some folks have become quite regular in the few years that we have been open. The Betsy does indeed tend to cater to a more sophisticated traveler, and all of our efforts are dedicated to an experience unlike any other hotel. To accomplish this in the middle of all the excitement of South Beach truly helps us stand out. I was happy to ready that you appreciated our efforts, and we look forward to welcoming you back, again and again...

Best regards,

Jeff Lehman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,400 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (484)
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English first
Guernsey, Channel Islands
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

We spent two days at The Betsy, 18 & 19 March 15. Two days to relax before a long journey home after a hectic two week cruise around The Caribbean. A long awaited dream realised to stay there and we were not disappointed. From the moment of arriving early in the morning we realised that this was indeed a very special hotel. Beautifully appointed and furnished in all soft colours of whites and creams with fabrics of linens and soft cottons in the bedrooms. Our room, 103, was spacious, beautifully adequate shower room, overlooking the pool. Have read that some rooms are small but this was perfect for us and quiet also. Nothing was too much trouble and we felt very cared for and also felt that we were treated as special quests. Simply lovely. The best hotel we have experienced and we have been around the world twice and travelled extensively. Highly recommended.

Room Tip: As mentioned 103 facing the pool was good, quiet and accessible by walking up just 6 steps from the...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbfivestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, April 10, 2014
Dear Jbfivestar,

Thank you for your review - and of course, I am especially happy to hear your accolade, "The best hotel we have experienced and we have been around the world twice and travelled extensively." This is our goal - to be something out of the ordinary, a perfect blend of luxury, culture, and relaxation in the midst of all the excitement that is South Beach! I hope to see you again soon!

Best regards,

Jeff Lehman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed March 22, 2014

We spent 2 nights at the Betsy. The overall experience, for the price, was less than expected. The location is great...walking distance to everything...the first night we spent in a double ocean front room which was hardly large enough to swing a cat...it felt like a charming children's room...not large enough for 2 adults. Even the drawers were tiny. We asked to be moved the second day and were relocated/upgraded to a pool-side suite which was lovely...more expensive, but worth the price when compared to the first room...at least twice the size. We certainly did not miss the minimal ocean view of the first room, with windows that barely opened. Service was overall, poor, with an atmosphere of disorganization. A few staff members were very helpful, but most appeared disinterested. The concierge was curiously inconspicuous. Great collection of photos (Beatles and Stones) throughout the hotel hallways. Nice rooftop deck.

Room Tip: Choose a pool view room for better value. The ocean views are not spectacular.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LesleyWin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at The Betsy - South Beach, responded to this review, April 12, 2014
Dear LesleyWin,

Thank you for your visit and for taking the time to write your review. To answer your question, that would be me. I am sorry that you felt that our service was disorganized. I'm not sure what specifically gave you this impression, but I would be very pleased to discuss this with you further. Our primary goal is to take care of our Guests, to meet and exceed their expectations. If we failed at that on your stay, I apologize. Our staff is the most consistent, highest ranking aspect of the hotel. We go to great lengths to only hire folks with the "spirit to serve". The tasks can be taught, the attitude can't - this is our mantra. I hope you will give us the opportunity to show you a more typical stay in the future - one with only the fondest memories.

Sincerely,

Jeff Lehman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finger Lakes Wine Country, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 20, 2014

We have not done a couples get-away in like forever - always family vacations. But with our 25th wedding anniversary, we wanted something romantic, special and just the 2 of us. With only being able to get away for a weekend, we wanted the perfect place and The Betsy was absolutely perfect for us! I trusted the reviews I read on Trip Advisor and made reservations. Romantic, relaxing, so very charming and quaint. Many people, hustle and bustle, but yet we felt like we were the only ones there - hard to explain. Food was excellent - American Breakfast all you could want, drinks delicious. Having beach access was a must for us, as well - and that was just splendid - Boucher Brothers, set us up both days with chairs and towels - fee charged through the hotel. Paul the Concierge made great restaurant choices for us both evenings and made the reservations for us. Just truly perfect - we definitely will return!!!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HpyMma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at The Betsy - South Beach, responded to this review, April 12, 2014
Dear HpyMma,

Thank you for choosing spend your 25th anniversary with us, and for writing such a great review review! I was happy to read how we were all you had hoped for on such a special occasion. Don't wait another 25 years to return - this may now have to be an annual trip!

Best regards,

Jeff Lehman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holden Beach, North Carolina
Level Contributor
187 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed March 17, 2014 via mobile

Met here with some clients a few months ago. Super classy hotel with friendly people.

Food was great but be aware that they fall into the classic south beach stigma of slow service.

We had to wait 20+ minutes on our check, which made it a bit awkward.

Otherwise, I highly recommend

Stayed March 2014, traveled on business
Helpful?
Thank HoldenBea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 17, 2014

First, this place is great. I picked The Betsy because of reviews I read on TripAdvisor, so I felt I should pay it forward to others considering this hotel. The staff was AMAZING. So helpful, professional and will absolutely bend over backwards for you.

The room was gorgeous and very clean. The bathroom was really clean, modern and had a great shower.

I met Ed Ponder, the Director of Guest Services, who made me feel like I was the most important guest staying there. We talked several times and he always remembered my name and remembered the random stuff I told him I was doing while in Miami. The rest of the staff follows his lead.

I've never written a review on any travel site -- ever. But, this was such a great hotel and has such a great staff, it was something I really wanted to do.

You won't be sorry.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mdiddy041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manassas, Virginia
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed March 16, 2014

We didn't stay here, but did have lunch and it was FABULOUS! The drinks kept coming, the street ambience fun and the Cuban sandwich amazing! The interior was adorable and it seemed like a place I would want to return to.

  • Stayed April 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank CarolTCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Betsy - South Beach

Property: The Betsy - South Beach
Address: 1440 Ocean Drive, Miami Beach, FL 33139-4108
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Miami Beach
#5 Spa Hotel in Miami Beach
#7 Luxury Hotel in Miami Beach
#7 Business Hotel in Miami Beach
#8 On the Beach Hotel in Miami Beach
#12 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
The Betsy - South Beach is an elegant, beach-side haven located in the heart of South Beach. Its relaxed tropical interiors create an aura that is passionately low-key, cocooning its guests in timeless luxury and service, while offering exquisite amenities, world-class cuisine by celebrated Chef Laurent Tourondel, and a unique presence for art and culture that invites travelers to relax, refresh and renew. The Betsy's Ocean Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, a 24-hour fitness center, and an intimate courtyard pool. Guests can also enjoy live jazz music and signature cocktails in our lobby bar. While located in the heart of the Art Deco District on famed Ocean Drive, The Betsy is within walking distance to shopping and nightlife, yet offers a uniquely serene experience in one of the world's great beach destinations. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach

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