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“Very good, a mini paradise - some opportunities for improvement”

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The Betsy - South Beach
Ranked #15 of 208 Hotels in Miami Beach
Certificate of Excellence
Ipswich, United Kingdom
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very good, a mini paradise - some opportunities for improvement”
Reviewed October 24, 2013

My husband and I came here for a few days relaxation after a busy 5 days in New York. Immediately on entering the hotel we felt relaxed. The welcome was first rate, with our bags immediately being taken care of and a warm welcome by staff. We arrived at 1pm and check in wasn’t until 4pm so they took our number and called when the room was ready for us. This was within an hour whilst we were having lunch outside at the hotel. When we then went to get our room key we were offered a glass of prosecco or mimosa each which was a nice touch.The hotel had a lovely feel to it, a really nice atmosphere. Their slogan is 'expect no more, this is happiness' and I'd say that was pretty spot on!

We were very pleased with our room – pool facing on the second floor so quiet with a nice view. Some of the furniture in the bedroom was looking a little tired. According to the literature, the hotel was refurbished in 2009. A little TLC is definitely needed to maintain the rooms at the high standard travellers would expect.

The Rooftop deck has an impressive view of the ocean. It’s small but we always managed to get a sunbed just where we wanted to be. The towels on the sunbeds were not changed daily which was surprising. I made a mark on one, one day and it was there the next two days. We asked for fresh towels and these were given but I would expect this to be done daily as standard.
There are some inconsistencies in service here – sometimes we got ‘table’ (or sunbed) service and other times we had to go up to the bar ourselves (in either event we were charged a gratuity by default) and the selection of both food and drink on offer is limited compared to what’s available I the main bar downstairs.

The Rooftop Wellness Garden was closed as the roof was being repaired, which we were not told about. This did not affect our stay as we had not planned on having treatments. It did however affect the Yoga classed which normally take place in this area and the Yoga teacher was surprised to see this area closed and so we had to improvise by moving the sunbeds around before the class.

So onto the Yoga – Tuesdays, Thursdays, Saturdays and Sundays. I went to two classes with my husband during our stay. Seeing the sunrise on Miami beach and then doing an hour Yoga overlooking the ocean is pretty special. The first class was taken by a lady who was fantastic. She was obviously really invested in the practice and it made me go a second time. The Thursday class was taken by a gentleman and the class was not quite so impressive mainly because I caught him using his phone a couple of times whilst he was supposed to be telling us what to do next and also because the routine didn’t flow as well as on the previous class.

The fitness room is small with just a couple of treadmills, some weights and other equipment. Every time we visited, there was no one else using the space however.

The pool and poolside is small but again very nice. It’s in the shade for the majority of the day being in a courtyard area of the hotel so we spent most of our time on the roofdeck which has misters to cool you down. Also, the beach is just across the road where towels, sunbeds and umbrellas are available for hotel guests free of charge.

The lobby area and bar area really nice to just sit and relax in, with a vast range of drinks available.

We had lunch at the hotel twice as it was convenient and good food with a decent selection to choose from – although I had the same chopped vegetables salad both times as it was so good! We ate in the hotel restaurant - BLT Steak – one evening and that was superb. I'm intending to write a separate review about that.

We had continental breakfast included in our room rate (as a Mr and Mrs Smith extra). We had expected this to be croissants, fruit, toast, cereal and juice. However we got to choose from two of the following: croissant/pain au chocolat, Danish, scone, coffee cake, muffin, lemon pound cake, Madeline and seasonal fruit and berries. This did not suit us so well (we’re not big on eating cake for breakfast) so stuck to fruit and croissant and odering extras off the main breakfast menu which had a wide ranging selection. We did ask for toast a couple of days and five grain toast was provided with no extra charge which was good.

On having a drink at the bar one evening the barman informed us that October is the quietest month of the year, with prices to stay at the hotel significantly cheaper. We had not realised this but I think the hotel being quiet improved the quality of our stay because we got great service, could use the pool and rooftop areas without any competition from other guests (these areas were quite small given there are 61 rooms) and managed to get a table outside for dinner one evening at short notice.

The fact that I am only able to nitpick at a very few minor negative things goes to show how wonderful the whole experience was for us. We were definitely made to feel special and looked after. Having walked passed a number of other hotels in the area, The Besty certainly looked the best for what we wanted –boutique, personal service, quality, stylish.

My tips – make sure you check for things such as live music, Yoga, other events going on at the hotel. We weren’t told about any when we checked in and didn’t know to ask. So we missed the live music at the hotel on Wednesday and Thursday (apparently playing every Wednesday and Thursday) and almost the Yoga too. We’ve nothing to compare too but having a pool-facing room was lovely so I’d recommend this type of room. Visit in October when it’s quieter and cheaper!

Room Tip: Ask for a pool view room as it will be quieter and one on the top floor so you don't hear people...
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  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank love2trynewthings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Sao Paulo, SP
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 23, 2013

We loved the stay; the location is perfect, the room size was good (we were in the king room w/ ocean view) and very clean. The breakfeast is expensive and don't worth but there are a lot of near options (Porch is very good!).
The manager was very lovely and helped us with an setback about a mastercard promotion, and did the best to solve the situation.
The best part was the beach service.

Room Tip: Pick the ocean view room!
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  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank Na_Aguilera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
annapolis, md
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 21, 2013

10/15/13 I stayed at the Betsy for one night for a business Trip. The Boutique Hotel is absolute perfection! Rooms are clean, modern, and spacious. This hotel combines old South Beach Charm (decor is great!) with top notch modern class.

We ate at BLT steak for both dinner and a business lunch the following day. Dinner was far superior - one of the best Tuna tar-tar's ever and NY Strip was perfect.

This hotel is right on Ocean in the heart of SB - I completely recommend staying here.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank crazypaige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 20, 2013

Very stylish, great room and very good service. Would recommend it to anyone. Beautiful views from rooftop lounge area. Must praise Tom the bellman who was very helpful in directing us to locations in the area and for remembering our names - very impressive.
Oct 2013

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BarryE92A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level 5 Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 19, 2013

Our room looked over the pool. It is a quiet hotel which is a lovely feeling after being in the hustle bustle of Ocean Dr. This is our third time to stay here. There are staff members from several years ago which is a compliment to the management. One of the bellmen told us about 3 good restaurants! The view from the roof deck is over the park to the ocean.
We were shown the Writer's room that is for writers and
other creative artists, where they can find the tranquility and
inspiration needed to do their best work. The Betsy also has several philanthropic causes that are supported which makes me feel good.

Room Tip: They each have positives. The rooms on Ocean Dr. look over the ocean but, have still been quiet. T...
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  • Stayed October 2013, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank HappyOne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 18, 2013

First impressions were great, very stylish hotel. We did however have problems with our room. There was an awful 'damp' smell, which we eventually traced to the a/c. This resulted in us not being able to use the a/c - not ideal in July! We were offered an alternative but it would have entailed moving twice as one room not available for the whole of our stay so we opted to remain put and try to remain cool with the ceiling fan.
Great location, and great service on the beach with the included beach chairs/parasol etc.
We found Miami to be very expensive, thank goodness for breakfast at Star Bucks!

  • Stayed July 2013, traveled as a couple
    • Value
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    • Service
Helpful?
1 Thank Deb1407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 14, 2013

We stayed here only one night but is was a very pleasant experience. The only complaint I have is that check in isn't until 4pm, but even with that we had a room that was not ready until almost 5 and we had to wait for the front desk to run upstairs to make sure the room was cleaned and ready. The elevator (singular) is very small so we only used it to move suitcases and used the stairs for the rest of the time. Some of the stairs are not very well lit and one of our party fell so take it slow and easy. We did like that fact that they came around with ice and water bottles occasionally as the only ice machine is on the ground floor.

We loved that we only had to cross the street to be on the beach. A fantastic location! They pick up the lounge chairs, beach towels, and umbrellas @ 6, so make sure you get to the beach before then. We ran late since they were late with the room, so we missed out on that part.

The staff is super friendly, don't bother asking the front desk for food/shopping recommendations as they will only send you to the concierge. We asked the Bellboy who gave us some fantastic recommendations and we were perfectly happy with his suggestions. The staff is great about asking if you need anything and making your experience enjoyable!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Betsy - South Beach

Property: The Betsy - South Beach
Address: 1440 Ocean Drive, Miami Beach, FL 33139-4108
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Miami Beach
#7 Business Hotel in Miami Beach
#11 Spa Hotel in Miami Beach
#12 Family Hotel in Miami Beach
#13 On the Beach Hotel in Miami Beach
#13 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
The Betsy – South Beach is Travel and Leisure’s Top Rated Resort Hotel on Miami Beach (2017), the only Forbes Four Star and AAA Four Diamond boutique hotel on Miami and Miami Beach, and one of only three Florida hotels to be awarded the 2017 Condé Nast Traveler Gold List Award. Having recently completed an expansion, The Betsy now offers 130 guest accommodations across the existing Colonial and new Art Deco wings, with a variety of room types and suites, including a Skyline Penthouse. An elegant, beach-side haven located on historic Ocean Drive, The Betsy’s relaxed tropical interiors create an aura that is passionately low-key and cocoon guests in timeless luxury. Incredible service, exquisite amenities, world-class cuisine, and a unique presence for arts and culture, invite travelers to relax, refresh and renew. The Betsy’s Ocean Decks are expansive with sweeping views of Miami and the Atlantic, offering a Rooftop Pool, Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, 24-hour Fitness Center, Lobby and Pool Bars, Property and Room Libraries, and a Conservatory with an Espresso Bar. Thoughtfully designed public spaces welcome guests to lounge and enjoy cultural programming year-round which includes Live Jazz and curated property-wide playlists. Known as a hotel with a heart, The Betsy’s unique hospitality model champions the power of community through its dedicated PACE (Philanthropy, Arts, Culture, Education) program by weaving those brand pillars into the guest experience through the sights and sounds of art, music and literature. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach

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