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“Awesome spring break 2012”

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The Betsy - South Beach
Ranked #16 of 212 Hotels in Miami Beach
Certificate of Excellence
Reviewed February 24, 2013

We stayed here for 5 days during spring break 2012. Awesome location close to everything! When we arrived we got upgraded to a suite free of charge! Awesome room w awesone bed! The hotel is great w good service! Awesome bar with cool bartenders. Place is abit more for over 30 crowd. Not the biggest party scene but good for predrinking and close to the party scene! Jaz band was playing in the evning. Breakfast was expensive and so not worth it! Beach was great! Gym room was ok. Would def. Come back!

Room Tip: Hope for an upgrade!
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  • Stayed: April 2012, traveled as a couple
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3  Thank Helene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,528 - 1,534 of 2,609 reviews

Reviewed February 22, 2013

What a lovely stay in Miami Beach I had, thanks to the Betsy. A quiet and chic oasis from the noise of Ocean Drive, the hotel is right in the heart of South Beach with access to the beach and a lovely pool. I loved how bright and classic the look of the rooms was -- especially when compared to some of the area's dark, overly stylized (and slightly intimidating) options. Bonus points for the BLT Steak located right in the lobby (a New York favorite of mine that I visited twice while staying at the Betsy) and for the warmth and friendliness of all the hotel staff I encountered. I really couldn't be more pleased and am already looking into scheduling my next visit in 2014.

  • Stayed: February 2013, traveled with family
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2  Thank AdrienneG314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2013

This is the second hotel I have been to in South Beach the past six weeks. The Betsy is so much more beautiful and relaxing than the other hotel and the hotels I have seen. There is none of the trendy techno music humming in your ears 24/7. The staff is great and the rooms are pretty. I used the Fitness Center daily which is not huge, but has everything you need.Of course, the location lends itself perfectly to walking along the beach - so the gym is not even necessary.
I went with my daughter this vacation, but am planning to go back with my husband, daughter and son next year. I can't wait!!

  • Stayed: February 2013, traveled with family
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3  Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

It's amazing today what $980 per night doesn't get you. We recently stayed three nights at The Besty and encounted a very attractive hotel with many faults. Our "Royal Ocean View" Suite was most definitely NOT as advertised. It is a very clean, rather regular room with an alcove to the side. And NO storage. Perfect for children but not ideal for adults. I would say that "Royal" is a marketing overstatment and should be changed on the website. If guests reserve this room expecting a large suite overlooking the ocean they will only be disappointed. Next, the hotel outsources their beach lounge chair operation to an unrelated entity. The chairs and umbrellas are not befitting a hotel that charges such high nighly rates. The quality of the chairs and umbrellas is very average relative to the others we saw on the beach. Towels were old and not from the hotel. The hotel is not set up for children. It was mentioned to us that we could have beach toys (buckets and shovels) for the children free of charge but the ones provided to us were completey cracked (all) and not useful. The children made due however as they do. A hotel that charges such high rates should have (if they know children are coming) a basket of new beach toys ready to be enjoyed as a welcome item in the room or at check-in.

The food at the hotel is good and the service in the restaurant is fine. If you plan to eat on the roof deck, please be ready to wait a long time as the roof top attendant has to go down three stories to get food and drinks. Our server was also the bartender. Our lunch experience lasted over two hours. There are no children's food items on the menu. When I ordered a grilled cheese for our children, we were told NO. A grilled cheese is not a complicated production so our party was astonished that this could not be accomodated. After a testy exchange with the manager of the hotel, our children finally...after an hour and a half, received their grilled cheese. Again, a hotel that charges such rates should be more inclined to say yes rather than no. And we had several rooms as we were on a family vacation.

Paul the concierge was an exception. He was helpful with restauant reservations and a very good ambassador for the hotel. We very much appreciated his help.

So, our stay at The Betsy was fine. Not great by any stretch but just fine. Our expectations and experience were completely out of alignment. Relative to the other hotels on Ocean Drive, The Betsy is a standout but please reserve your stay with the understanding that you may not receive value for your money.

Room Tip: Rooms facing the beach have limited view of the beach....mostly of Palms that obscure your view. Be...
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  • Stayed: February 2013, traveled with family
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8  Thank SheaJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

This is a lovely hotel - the room we stayed in had everything we needed . The room was clean . The lobby was nice, breakfast was good and the waitstaff was polite and very service oriented. We were interested in spa services but chose to go elsewhere because the weather was cool and the idea of a massage on the roof was not appealing.
We were on the 3rd floor in the back which was nice except that on several days garbage trucks made a lot of noise early in the morning - but it did not last too long.
We had dinner at BLT one night we were there - it was amazing...expensive but really, really good. We would stay here again.

  • Stayed: February 2013, traveled as a couple
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Thank joanne g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

Amazing. Loved the decor. Loved the look/feel of the hotel. Staff was great. Hotel was clean. Great location. Rooms were BIG - well worth the cost. We used the hotel tonight app, and booked this hotel same day we checked in. Amazing.
2 reasons why this didnt get a 5 star rating from me:

1. We booked spa treatments for Saturday at 5PM.. yes a cold front was coming thru and yes we knew it was a bit windy and that it was getting cool out. The Betsy I'm guessing doesnt have a back up spa option for inclement weather. With that said, we laid half naked on the roof, with 25 mile an hour winds, and dropping temps while 2 massage therapists gave us what was supposed to be a deep tissue massage, with their cold hands and sniffling noses for one hour. Enjoyable and relaxing - no. Sadly, this was not a relaxing, or romantic spa treatment, that my husband and I were so hoping for for our anniversary.

2 - We were in room 105. What was great about this room was that it was furthest from the lobby - which housed BLT and at night it was pretty noisy so it was nice to be so far from there. Downfall of this - was a staff door right outside our room - starting at the crack of dawn (it was still dark out) - they were going in and out of this door, and you could hear it slam in our room, which kept us up all night/morning.

Again would these things deter us from staying here again - no way. We loved it - just really disappointed in the spa, so be mindful of that when booking! (check your weather :) Figures when we are there, we get the bad weather! :)

  • Stayed: February 2013, traveled as a couple
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2  Thank Julie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013

Lets start by the Positives...

We arrived and the check in was easy and the front desk staff were very helpful and accommodating. They told us because we were a member of small luxury hotel we could have a late check out (our plane wasn't till 6pm).

The room was cute and had everything we needed, the baggage guy went through everything with us, how the hotel room worked and opening and closing time of the restaurant etc.

The food in the BLT restaurant is very good, of course the meat is fantastic, but they also do a sushi menu, the sushi is also really good.

The cleanliness of the hotel and the bedroom was amazing, super clean and always neat. They come in the evening to do a turn down service (which for me put them on the 5 star rating).

The waiter at the bar one night was very nice, talkative and always happy and smiling.

Now for the not so good areas.

The only staff that were nice were the front desk, the baggage guys and one guy behind the bar one night. Everyone else didn't want to help, didn't smile and even didn't say hello to us when we sat down or wanted to order.

The restaurant in the hotel has great food, but it is let down by the service. They are slow and we were waiting 40 minutes for our food to come out (the starter). The staff are rude and don't care.
The lady who site the people in the restaurant never smiled and looked miserable. It was like she didn't want to be there. One night we wanted to stay in the hotel and asked if there were tables available inside or outside, she was rude and just said NO. We went outside and there were 4 table free of 2 persons. We didn't argue and went for dinner somewhere else. We got back 1 hour later and these tables still had no one sat at them.

Lastly the concierge. There are 3 different people on the concierge changing at different times of the day. The first Lady was very nice and tried to help, but she came across as she didn't really know what she was doing. The second guy was lovely, smiling, happy and wanted to do as much as possible to help. The last guy was just terrible, rude, arrogant and when we went to the front desk to ask something he came up and got straight in our personal space saying he would help... Not nice.

All in all, if the service was sorted out I would defiantly come back to this hotel, but as the service how it is i would try somewhere else.

Room Tip: Go on the side of the pool - very quiet and can get a good nights sleep
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  • Stayed: February 2013, traveled on business
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3  Thank AlexinaGraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Betsy - South Beach

Address: 1440 Ocean Drive, Miami Beach, FL 33139-4108
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Miami Beach
#7 Business Hotel in Miami Beach
#9 Spa Hotel in Miami Beach
#12 Family Hotel in Miami Beach
#13 On the Beach Hotel in Miami Beach
#13 Luxury Hotel in Miami Beach
Price Range: $274 - $929 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
The Betsy – South Beach is Travel and Leisure’s Top Rated Resort Hotel on Miami Beach (2017), the only Forbes Four Star and AAA Four Diamond boutique hotel on Miami and Miami Beach, and one of only three Florida hotels to be awarded the 2017 Condé Nast Traveler Gold List Award. Having recently completed an expansion, The Betsy now offers 130 guest accommodations across the existing Colonial and new Art Deco wings, with a variety of room types and suites, including a Skyline Penthouse. An elegant, beach-side haven located on historic Ocean Drive, The Betsy’s relaxed tropical interiors create an aura that is passionately low-key and cocoon guests in timeless luxury. Incredible service, exquisite amenities, world-class cuisine, and a unique presence for arts and culture, invite travelers to relax, refresh and renew. The Betsy’s Ocean Decks are expansive with sweeping views of Miami and the Atlantic, offering a Rooftop Pool, Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, 24-hour Fitness Center, Lobby and Pool Bars, Property and Room Libraries, and a Conservatory with an Espresso Bar. Thoughtfully designed public spaces welcome guests to lounge and enjoy cultural programming year-round which includes Live Jazz and curated property-wide playlists. Known as a hotel with a heart, The Betsy’s unique hospitality model champions the power of community through its dedicated PACE (Philanthropy, Arts, Culture, Education) program by weaving those brand pillars into the guest experience through the sights and sounds of art, music and literature. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach

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