It's amazing today what $980 per night doesn't get you. We recently stayed three nights at The Besty and encounted a very attractive hotel with many faults. Our "Royal Ocean View" Suite was most definitely NOT as advertised. It is a very clean, rather regular room with an alcove to the side. And NO storage. Perfect for children but not ideal for adults. I would say that "Royal" is a marketing overstatment and should be changed on the website. If guests reserve this room expecting a large suite overlooking the ocean they will only be disappointed. Next, the hotel outsources their beach lounge chair operation to an unrelated entity. The chairs and umbrellas are not befitting a hotel that charges such high nighly rates. The quality of the chairs and umbrellas is very average relative to the others we saw on the beach. Towels were old and not from the hotel. The hotel is not set up for children. It was mentioned to us that we could have beach toys (buckets and shovels) for the children free of charge but the ones provided to us were completey cracked (all) and not useful. The children made due however as they do. A hotel that charges such high rates should have (if they know children are coming) a basket of new beach toys ready to be enjoyed as a welcome item in the room or at check-in.
The food at the hotel is good and the service in the restaurant is fine. If you plan to eat on the roof deck, please be ready to wait a long time as the roof top attendant has to go down three stories to get food and drinks. Our server was also the bartender. Our lunch experience lasted over two hours. There are no children's food items on the menu. When I ordered a grilled cheese for our children, we were told NO. A grilled cheese is not a complicated production so our party was astonished that this could not be accomodated. After a testy exchange with the manager of the hotel, our children finally...after an hour and a half, received their grilled cheese. Again, a hotel that charges such rates should be more inclined to say yes rather than no. And we had several rooms as we were on a family vacation.
Paul the concierge was an exception. He was helpful with restauant reservations and a very good ambassador for the hotel. We very much appreciated his help.
So, our stay at The Betsy was fine. Not great by any stretch but just fine. Our expectations and experience were completely out of alignment. Relative to the other hotels on Ocean Drive, The Betsy is a standout but please reserve your stay with the understanding that you may not receive value for your money.
- Official Description (provided by the hotel):
- The Betsy - South Beach is an elegant, beach-side haven located in the heart of South Beach. Its relaxed tropical interiors create an aura that is passionately low-key, cocooning its guests in timeless luxury and service, while offering exquisite amenities, world-class cuisine by celebrated Chef Laurent Tourondel, and a unique presence for art and culture that invites travelers to relax, refresh and renew. The Betsy's Ocean Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, a 24-hour fitness center, and an intimate courtyard pool. Guests can also enjoy live jazz music and signature cocktails in our lobby bar. While located in the heart of the Art Deco District on famed Ocean Drive, The Betsy is within walking distance to shopping and nightlife, yet offers a uniquely serene experience in one of the world's great beach destinations. ... more less
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- Also Known As:
- Betsy Hotel Miami Beach