The review Edwink123 posted on Jan 2nd 2013 is a very accurate description of the hotel and it is indeed an "overpriced boutique hotel without personal touch". Besides being a noisy place, the staff is unfriendly and not client-oriented, to say the least! We made a reservation and paid for two nights but our stay in Miami had to be shortened. We informed the desk upon arrival but they refused to refund us one night. On top of it, we forgot something in the room and we called the next morning from New York in order to make sure that we could have it sent or picked up by someone, they simply could not get into the room because someone was staying in it! We therefore asked again to be refunded since clearly it was not a loss for them... to this date, we are still waiting for a phone call for the manager. Clearly, we will never go back. We actually went back to Miami and stayed at the Setai Hotel which we highly recommend.
- Official Description (provided by the hotel):
- The Betsy - South Beach is an elegant, beach-side haven located in the heart of South Beach. Its relaxed tropical interiors create an aura that is passionately low-key, cocooning its guests in timeless luxury and service, while offering exquisite amenities, world-class cuisine by celebrated Chef Laurent Tourondel, and a unique presence for art and culture that invites travelers to relax, refresh and renew. The Betsy's Ocean Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, a 24-hour fitness center, and an intimate courtyard pool. Guests can also enjoy live jazz music and signature cocktails in our lobby bar. While located in the heart of the Art Deco District on famed Ocean Drive, The Betsy is within walking distance to shopping and nightlife, yet offers a uniquely serene experience in one of the world's great beach destinations. ... more less
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- Also Known As:
- Betsy Hotel Miami Beach