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“Overall a very nice hotel experience”

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Mondrian South Beach Hotel
Ranked #38 of 207 Hotels in Miami Beach
toronto
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Overall a very nice hotel experience”
Reviewed June 9, 2014

We have stayed at the Mondrian South Beach twice now. Both times we were generally happy with our stay. The hotel itself is on West Avenue at 11th, which is perfectly located (especially if you'd prefer to be away from the craziness of Ocean Drive!). The rooms are very nice, though I would say that they should pay a bit closer attention to a few cleanliness issues that plagued both of our visits. In particular, the shower's have some mould building up, and the couches and carpets are in need of being replaced. The valet staff are excellent, though $38/day plus tip is exorbitant. The pool staff are very hit and miss. We had great experiences with two of the pool staff -- David and Josh -- and must less favourable experiences with the servers. Not once, during our 5 day stay, did one of the servers come over to ask us if we'd like something from the bar. In terms of the pool, it's very very nice -- however, be prepared for a serious party scene; especially if you're there between Friday and Sunday. Overall, a nice hotel experience that could benefit from a few small tweaks.

Room Tip: Pick a high floor with a balcony overlooking the Bay.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rubbish82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, June 23, 2014
Thank you for your repeated and recent visit to Mondrian. We are glad you enjoyed our location, room product, and the service from the amazing David and his protege Josh. We apologize the you experienced inconsistent service at the pool, however. This and the cleanliness in your room have been addressed accordingly by our General Manager as your experience falls below our standards. We do hope to welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (676)
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Solihull, United Kingdom
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 9, 2014 via mobile

We love this hotel so much we never look to stay anywhere else when we visit the city for the WMC for a week every March. The staff are all super friendly (especially Ariel) we just adore her. The rooms are clean and airy. In previous years we've had a bay view studio, this year we chose a 1 bedroom bay view apartment. Both equally as decadent but obviously this year with a little more space and an added balcony. The views of the sunset are simply stunning and never fail to impress. With a 15 minute walk to south beach this hotel is a perfect location to escape the madness and maybe pay a little less. Overall the Mondrian is highly recommended if you can get it at a good price.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank mickw78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, June 23, 2014
Thank you for your recent and repeated visit to Mondrian and for this kind review. We are delighted to know we are your "go to" hotel in Miami and agree the the Bay View One Bedroom Suite is really an awesome place to relax and enjoy the best of what we have to offer. We look forward to your next visit.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashua, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2014 via mobile

My friends and I were celebrating a bachelorette party and stayed at The Mondrian. Rooms are modern but inviting with very comfortable beds and pillows. Very accommodating staff from the front desk to the pool. The pool staff always smiling and anticipating our needs. We appreciated how interactive they were, especially Harry!

Will definitely stay here again!

Stayed June 2014, traveled with friends
Helpful?
1 Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, June 23, 2014
Dear Heather,

Thank you for this kind review and for your recent visit. We are glad our staff, notably Harry, helped to make your celebratory stay special. We hope you will come back and join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
112 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed June 7, 2014

Internet is fast.
Windows open (though not all that much.)
The rooms are very clean.
The sheets are nice and the bed is great.
The rooms are also much bigger than i thought they would be.
The hotel has a very chic vibe--really loud music in the hallway on the 12th floor--then i closed the doorr and my room became completely silent.
I am not chic but the staff was thoughtful and welcoming--polite and even kind at the front desk and on the phone as well.
I knew the fellow who started this hotel when i was young, but i only see him now, in passing, once every few years--so, i just wanted to say that to be clear--but it really has not affected my review...
View is great--on both sides--i have a street view and it is great but i walked out by the pool and the view from there is astonishing--
and the price was less than 1/3 the price of the Setai--where i have also stayed---and this place really is about as nice...

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maxwell P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, June 23, 2014
Dear Maxwell,

Thank you for your recent visit to Mondrian and for this kind review. We are delighted to have exceeded your expectations both in service and in room product. We trust we will be your hotel when you visit Miami in the future.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed June 6, 2014

My husband and I stayed here for a couple of nights. It was my first time at this hotel, but he has stayed here before. We noticed that the service was slow and not up to the experiences he has had here before. The room was nice but a little dusty. To get someone from housekeeping to pick up the phone was a miracle. I really don't know if I would stay here again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geniegirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, June 23, 2014
Thank you for your recent and repeated visit to Mondrian. We apologize for the inconveniences you experienced. As these are not up to our standards they have been addressed accordingly by our General Manager. We do hope to welcome you back soon.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
65 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 5, 2014

First off, good location- would be better if it were on S. Beach- but still lovely water views.
Hotel is typical Morgans design, which is very cool- and very appropriate for Miami. The vending machine in the lobby was quite clever.
The room had a kitchenette and small dining area- large space overall. The bathroom didn't have a counter- you literally put your toiletries in a sloped sink- it worked- but odd. Rooms all have large women's face murals (seriously) in them which is interesting, but odd.
Most odd- and I appreciate that it is apparently off-season- is the lack of service outside at the pool. They had happy hour but no service in the tables/ bar outside; I literally had to order for my group at an inside bar and then carry the drinks to my table. The crazy thing is the outdoor area was busy- imagine the business they could do if they actually had service. Nice happy hour by the way; loved the coconut mojitos. Another odd thing is when I checked in the receptionist suggested dinner at the hotel restaurant- this is odd as it was closed for dinner since it was "off-season."
All said, a decent option for Miami if you can get a good rate. Big rooms and interesting design choices make up for the lack of a complete experience due to the lack of service/ dining options in May.

  • Stayed May 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Aaron212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, June 6, 2014
Dear Aaron,

Thank you for your recent visit and for sharing your experience with us. We are glad you enjoyed our whimsical design by Marcel Wanders. To address a couple of your points: Our Happy Hour is available inside at Sunset Lounge, not by the pool; and We are currently serving dinner at Sunset Lounge in a casual, bistro-type setting. We hope you will join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 5, 2014

The hotel is beautifully decorated and the rooms are impressive with plenty of space.
The young man at reception was helpful at check in and provided us with 2 complimentary cocktails for a problem that had nothing to do with the hotel - a nice touch.

However the $150 per day deposit felt excessive with the already pricey room fee's and takes 3-5 working days to receive back which in this era makes me wonder why when it is so quick to be taken?!

Reception staff are very pleasant as are the valet's and bell boy's however the poolside staff made us feel unwelcome as we sat poolside for almost 3 hours watching them offer towels to other guests, some who arrived after us, while we tried to make eye contact with the staff... after 3 hours you start to feel a little bit avoided?! Eventually we asked a BARMAN ourselves who was able to provide us with towels but we were incredibly uncomfortable and felt as though we were being treated differently.

Due to a problem with us being provided the wrong room (paid months before for an upgraded bay view suite and put in standard) we waited 40 minutes for the problem to be rectified and blame placed upon our travel provider who later confirmed the hotel had been made aware of the upgrade 4 months before our stay. Passing the blame seems slightly unprofessional but now is a matter between the hotel and travel provider.

Happy hour drinks start at a well priced $5 which increase every hour until 9pm at which point become full price. Utilize the cheap happy hour prices. We ended up going and buying our own drinks from a Walgreens, a 10 minute walk away.

Bar Food at the hotel is average; if you like your food cooked a certain way make sure you mention it as you are not asked.

The wifi was very terribly slow and patchy within our room. Thankfully reception gave us a free access code as had i paid the $15 per day, per device, i wouldn't have been impressed. Free wifi is available in the lobby which is much faster and can be used poolside.

Room Tip: the bay side view is lovely.
See more room tips
  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hayley_2823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, June 6, 2014
Dear Hayley,

Thank you for your recent visit to Mondrian. We are glad you enjoyed our spacious and well-equipped room as well as our Happy Hour, one of the best on the beach. We apologize for the inconsistent service you received from our staff as your experience is not indicative of our high standards or others, please see the other reviews of late. As such, your complaints have been addressed vehemently by our General Manager with the appropriate staff.

We do hope you will join us again when you are next in Miami.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mondrian South Beach Hotel

Property: Mondrian South Beach Hotel
Address: 1100 West Ave, South Beach, Miami Beach, FL 33139-4749
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#18 Spa Hotel in Miami Beach
#24 Romantic Hotel in Miami Beach
#27 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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