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“Identity Crisis”

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Mondrian South Beach Hotel
Ranked #37 of 207 Hotels in Miami Beach
Miami Beach, Florida
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Identity Crisis”
Reviewed October 15, 2013

This place has an identity crisis, at least on Saturday nights. Not sure whether it wants to be a nightclub or a hotel. Sure lots of trendy hotels have nightclubs within but this one has a nightclub outdoors at the pool until 2am which obligates all hotel guests to be subjected to loud music until 2am. Not all hotel guests in Miami Beach care to party or stay up until 2am. Some actually book a hotel to sleep. My friend and I stayed here Sat Oct 5 for a Miami Beach event early Sunday morning. This ridiculously loud music from a DJ and live band at the pool began at 10pm. I spoke with Nancy of Guest Relations at 12:28am via phone to complain. She explained that on Saturday nights the music goes on until 1:30-2am, but since it was bothering me they would shut it down immediately. Needless to say it went on until exactly 2am.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank rodman954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, November 1, 2013
We are a bit perplexed by your review as our pool side music is turned off promptly at 8:00pm.
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Plantation
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 14, 2013

We had a hard time with the reservations department from the beginning. They booked us at the wrong hotel, thankfully I caught it a week before we arrived. They didn't seem to be too knowledgeable, because they had to ask a fellow coworker my questions every time I asked one. They were very friendly regardless.

When we pulled up, valet stood there and waited for us to approach them. The bellman was nowhere to be found as we struggled to pull out numerous shopping bags and luggage. We struggled to open the huge front door and eventually made our way to our room without help.

At check-in we didn't receive the room we originally booked. We had an upgrade, but going from a king bed to a queen bed wasn't an upgrade to me. So they put us in a different room in order to give us a king, and it still wasn't a king. Their hallways and elevators were about 85 degrees, and unfortunately our room keys didn't work the first time (long haul back down from level 15 in a steaming elevator stunk). Our in-room a/c unit was overly loud as well as the neighbors, so when we finally requested a different room since we couldn't sleep, they said they were booked and couldn't do so. The maintenance man and security were quick to respond and tried fixing things, however it ended with towels stuffed under the door to quiet the rattling. It ended up being a good thing, because it muffled the sounds of the party people on the adjacent balconies. Hard floors don't hep in hotels either! Fortunately, the bed, even though a queen, was sooo comfortable. I wanted to stuff the pillows in my luggage and take them home.

Unfortunately parking and internet are not included in the expensive stay. That was a bummer. The full kitchen was great, however we had zero supplies besides silverware and plates. Not sure what the point of a kitchen is if it's not fully stocked. We were sent soap and a sponge the size of a notebook when requested for dishes.

I loved the products they gave us in the bathroom. I'm curious if these came from the spa. I enjoyed them a lot. The room was very clean, no complaints there! Our view of the Miami Skyline was gorgeous as well. The pool area is huge and the service is great. They take good care of you.

When I checked out, the front desk was very apologetic for the problems we encountered and was able to comp my parking for the hassle. I was appreciative of that.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, October 15, 2013
Dear Ashley,

Thank you for your recent visit to Mondrian and for this review. While we are delighted our staff provided you with friendly and attentive service, we regret that we failed to exceed your expectations.

Yes, our spa, Agua, sells the full-sized bottles of Malin & Goetz products.

Best regards,

Ellis
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Oslo, Norway
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 9, 2013

The first impression of this hotel was not very nice. The lobby was packed with rappers, showing no manners to other guests at all. I figured this was a one time incident but it was not. Other than that, the room itself was very nice and big. I really liked the solution for the room, as it was more like a small apartment. Staff was very helpful. This place has the worlds most expensive filter coffee in the lobby bar, at 8 USD. I tried it. I slept good. The room was clean. I won't come back before customer issues are fixed.

  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fantorangen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, October 15, 2013
Thank you for your recent visit. We are glad you found our staff to be friendly and helpful and our rooms comfortable. Mondrian attracts a wide variety of clientele, from families to celebrities--we like to think we have something to offer everyone. We hope to welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 9, 2013

From begining to end this hotel did it right.. Super friendly and accomadinting staff. Rooms were large, clean & pleasently decorated. The pool was fun & great pool attendants that catered to your every whim. This is a 2 thumbs up...

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank MamaHelie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, October 15, 2013
Thank you for your recent visit to Mondrian and for this kind review. We're delighted you found our staff to be friendly and accommodating and our rooms inviting. We hope you will join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
4 reviews
Reviewed October 7, 2013

Great stay at the Mondrian. Had booked 4 nights, ended up extending an extra night because the staff was so accommodating, helpful, and fun. Rosa from the front desk and concierge desk made our stay feel very special. We were at the hotel over my birthday, and she went out of her way to help my husband arrange for last-minute flowers, plus sent champagne and strawberries up to our room. The pool is amazing with a spectacular view of the bay, staff brings out fresh towels when you arrive and helps move umbrellas for shade if you desire it. Drinks/food served poolside all day. Studio room is large - much more so than we expected - with a great bathroom (shower, in particular) and comfy bed. Didn't have any issues with sound, in fact we never heard our neighbors. We are already planning our return trip.

Hotel is a short walk to South Beach (10 minutes?). Located a block away from Starbucks, Whole Foods, and Walgreens. Definitely prefer this location over Ocean Drive or Collins Ave.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, October 8, 2013
Dear Sarah,

Thank you for your recent visit to Mondrian and for sharing your experience with us. We are delighted our staff, in particular the fabulous Rosa, helped to make your celebratory stay special. We're also pleased you found your room to be comfortable and our location desirable. We look forward to your next visit soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 7, 2013

All in all...we were disappointed. From beginning to end.
Firstly they put us into a very dirty room (dirty floor and windows), iron and kitchen cupboard were broken. We complained so they switched our room to one with a view. The view was nice however the room was only standard with dirt still on the floor!
We were there for 6 nights so couldn't believe there was nowhere really to put our clothes, we lived out of our suitcases for the trip.

We then went to the pool to see it filled with messy drunks...in the pool with their clothes (even shoes!) on and drinking from ltr glass bottles of whisky...we were appalled.
The internet was very tempermental, breakfast was basic.
They even made a few mistakes with our check-out bill without any apology, they included internet and continental breakfast whereas this was included in our rate.

The only good things to say were that the door staff were friendly, comfy beds and the decor was quite cool.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, October 8, 2013
Dear Jane,

We are sorry to have fallen short of your expectations. As evidenced from the number of recent reviews your experience is atypical and is not indicative of our high standards. These shortcomings have been addressed accordingly .

Please check your email for correspondence from me. We hope to welcome you back soon to show you a proper Mondrian Experience.

Best regards,

Ellis
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Mumbai (Bombay), India
Level Contributor
213 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed October 7, 2013

Stayed here for a night. Good a good rate from my membership at Founders Card. Large room; it was more like a suite. Minimalist decor. High tech. Expensive lobby bar. Valet parking also high. This hotel is a good 20 minutes walk to Lincoln Mall so keep that in mind. Its on the back side of miami beach and not on the front. No eateries nearby so you either have to walk or take a cab.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, October 8, 2013
Thank you for your visit to Mondrian and for this review. We're glad you found your room to be comfortable and well apportioned. We wish to assure you that our pricing is in line with other hotels in the area. There are, in fact, several local restaurants within walking distance of the hotel--please check with our concierge for recommendations when you are next staying with us.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mondrian South Beach Hotel

Property: Mondrian South Beach Hotel
Address: 1100 West Ave, South Beach, Miami Beach, FL 33139-4749
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#18 Spa Hotel in Miami Beach
#24 Romantic Hotel in Miami Beach
#26 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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