Any upscale South Beach property can offer beautiful rooms, high ceilings, the latest in high tehc kitchens and a large pool both heated and landscaped. But what stood above all at the W was the understated sincerity of the staff, their eagerness to accomodate any request or issue, even willing to walk a block or two for that purpose. For example, when the maid accidently discarded a cooler box, the staff offered to go to Walgreens and replace it(We politely declined) Or when our daughter thought she had a fever(she did), they offered to go to Walgreens and buy her a thermometer(again, we declined). But the icing on the cake took place hours after we arrived. I did not realize that both a ten and twenty dollar bill had fallen out of my pocket when changing to go to the pool. Upon my return, both bills will sitting on the counter. The maid could easily have taken the money and , since I did not know they were missing, would never have known. That display of honesty was truly impressive and I reported this to the front desk.
In response to some of the other comments, our check in was a breeze, many languages were spoken in the elevators and no one acted in an inappropriate fashion. In fact, when the club was open, the staff went out of their way to keep the patrons away from hotel guests. Much appreciated. And when Lebron showed up our first night, that was a thrill.
Kudos to the staff and special thanks to Rick, Carolina, and especially Matthrew.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach