Extremely disappointed by this hotel. I've been a Starwood hotel fan for 15 years and have never been treated this poorly. I waited 4 hours to check into my room (while watching 30 different people check in ahead of me while I was waiting. Almost every single person, from the receptionist at the front desk, to bar tenders, to security guards, were extremely rude and condescending. Only the bell desk was kind and polite. After I got into the room, was terribly disappointed as well; extremely small room, in surprisingly poor condition for a relatively new hotel. Hair on the bedsheets, and unidentifiable light yellow substance on the bathtub. It's possible that the front desk purposely gave me a crappy room because I complained mildly about waiting 4 hours for my room. Hopefully nobody else ever gets put into the room I was in. By the way, the business center wasn't available either when I was there.
By far the worst Starwood hotel I have ever stayed at. Extremely disappointed.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
- Reservation Options:
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach