We arrived at W south beach expecting a great vacation. We had a nice suit with a balcony and ocean view. However, we had one problem after the next. First Please note: THE WAY THIS HOTEL IS BUILT, THERE IS A WIND TUNNEL AROUND IT AND IT IS VERY WINDY AND COLD. The service was terrible. For example, housekeeping came to clean the room and left half way and did not return for hours. she also left the cleaning sponges on top of our baby's dishes. Also, the towels were torn. The bed sheets were stained when we arrived. Our room came with a kichenette. we asked for a sponge to wash our baby's dishes and they sent up a used sponge. On our second day, we went by the pool around 10 AM and we were told all the chairs were taken. There was no one on most of them, but apparently u can come down at 7 AM and leave a towel on a chair and that makes it your chair and not available to others who are actually present at the pool. The concierge was just dumb. We asked about activities to do with and she told us to "go see a movie." really????? we did not go to south beach to go to the movies. This was not our first time in south beach, but it was our first time at the W. The experience was so terrible, I don't think I will stay at ANY W hotel again. Please don't waste your money and stay somewhere where they care about their guests. Other than the service, the hotel was terrible in the it was 10 degrees colder than the rest of southbeach due to the wind tunnel. There is no cell phone reception ANYWHERE by any carrier in the hotel and you have to pay for wifi. we spent $860 per night on a room and did not even get free wi fi. The dining options were not great either. I can go on forever, but hopefully, you have the picture by now............
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach