Ok, so I had 4 nights booked at the W in the Mega Suite. Got to the hotel, asked the front desk person which Mega suites were available, he said he would check, but blew it off. He just handed me room keys. Went up to the room. Ugh. It looks great in pictures, but the room itself was horrid. The room was not properly cleaned, there was remnants in the back of the toilet bowl from the previous guest if you know what I mean. There was a pair of little kids underwear in the closet from the prior guest. Went up to look at the upper area. Wow, this is where it got worse. All of the wood is very aged looking and a bit rotten looking. This place has been open a year if that? The railing up to the private pool was loose and the metal had rust all over it. The floor tiles up there had rust stains and there was a cat 5 cable taped to the floor from one end to the other. This is a 4 star hotel? The floors up there were very dirty and had hair all over the place. The outdoor shower bases get in the way and I can totally see people falling over them. The door to the outside to the upstairs did not lock and had no blinds. You can lay in bed, look up and the sun shines in and you can see other rooms as well. There is a door that goes out to the tennis courts right from the back of the upstairs terrace. So having a door that does not lock is not a good thing. So we go downstairs to talk to the Manager. He very condescending and offered us an unrealistic offer for a hotel of this caliber. So we checked out the next day. If you want to stay at this hotel, get ready to over pay for a sub standard room if you pick the Mega. The hotel lobby was beautiful and the grounds looked to be nice even though I did not go down there. Oh, the sinks did not drain properly either. This place is not ready for prime time. They have a lot of kinks to work out before being a top hotel. The staff was not friendly at all and thought they were all someone since they worked in South Beach. Uh, okay. You are a staff member at a hotel in south beach, you are not a celebrity, don't act like you are. I would never stay there again.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach