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“Wonderful hotel! Fantastic service! Great Stay!”
Review of W South Beach

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W South Beach
Ranked #17 of 214 Hotels in Miami Beach
Certificate of Excellence
Reviewed June 4, 2014

My wife and I were planning a trip to South Beach to celebrate our 20th wedding anniversary. We wanted a great hotel on the beach, a room with a view of the ocean, an upbeat fun pool with great music, and a convenient location to explore South Beach. This would be our first visit to South Beach and we were not sure of the best location or specific hotel to stay at for our trip.

After significant research of several other luxury hotels in South Beach, we selected the W South Beach. The hotel was everything we hoped for and better. The Cool Corner Suite was outstanding, the pool was rock'n and relaxing at the same time each day, the Bliss spa was fantastic, and the location was perfect to explore the area. As our visit was the weekend after Memorial Day weekend, we had no issues with noise or traffic during our stay.

From breakfast service at the Dutch, to friendly warm service in the bar, to an outstanding day at the spa, to assistance getting lounge chairs and drinks at the pool each day....the entire W South Beach team did a great job making us feel special and helping us enjoy our stay. As this was our first visit to South Beach, we were most appreciative of the service we received from the W Insider John during stay. He coordinated our car service, provided us a warm welcome and introduction to the hotel and most important of all assisted us with reservations for dinner at great restaurants all over town. He also checked on us each day and recommended night clubs we might enjoy. John was extremely helpful, friendly and really helped make our visit special.

A big thank you to W Insider John and the entire W South Beach team for a great anniversary trip and visit to South Beach.

P.S. - Thanks for the great weather during our stay!

Room Tip: Cool Corner Suite is outstanding. Great view of ocean, beach, pool and downtown Miami at the same ti...
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  • Stayed: May 2014, traveled as a couple
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Thank chriso661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this reviewResponded June 5, 2014

Happy anniversary to you and your wife! We're thrilled you were able to experience our Cool Corner for this special occasion, and we'll be sure to share your kind words with John.

Until next time,

Stephanie Dunn
stephanie.dunn@whotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,101 - 2,107 of 3,785 reviews

Reviewed June 4, 2014

I just traveled from NYC to Miami for the weekend to celebrate my 40th birthday at the W with 8 girlfriends... We had THE BEST TIME. We had two suites and Joseph J helped us merge both our rooms into one suite that we could all sleep in. IHe really made the trip extra special by making sure we could have the best situation possible. The pool was awesome... the service was awesome... the room was spectacular!!!!

THANK YOU W MIAMI!!!!

Room Tip: The suite is worth it!!!!
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  • Stayed: May 2014, traveled with friends
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Thank Razzy40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this reviewResponded June 5, 2014

We strive for customer service that goes above and beyond expectations. Thank you for sharing your wonderful review. We can't wait until the next time you visit!

Best,

Stephanie Dunn
stephanie.dunn@whotels.com

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Reviewed June 4, 2014

My friend and I decided we needed a break from Chicago (my location) and Seattle (her location) winter gloom and decided to meet in Miami for a long weekend of catching up and enjoying the sun!

We arrived on a Thursday, met at MIA and went straight to the hotel. Because we had used Starwood miles to upgrade rooms, upon check-in we were told that we had a couple options: a) we could either stay in the Spectacular Studio room for all 3 nights, or b) we could spend our first night in a Sanctuary Suite but then we would have to move to the smaller studio for the remainder of our stay. After chatting we decided, what the heck, and went with the suite for the first night. Boy are we glad that we did! The front desk staff were neither overly helpful or rude - just to the point and down to business.

Sanctuary Suite:
- 1 bedroom, 2 bath
- marble bathroom with separate shower and soaking tub
- tv room with pullout couch and large flatscreen
- full kitchen
- dining area
- living room area with large flatscreen and comfortable couches
- washer and dryer
- larger balcony space with ocean views and access from bedroom and living room

Spectacular Studio:
- studio open living space with queen size bed
- large dual-sink bathroom with oversized glass shower
- smaller balcony (about half the size of our first), but with room for two comfy chairs and table
- mini fridge and bar area

Obviously when you look at both rooms there is no comparison of which you would prefer, but both rooms were great for us! Plus, seeing as how we were both tired from traveling, on our first night we utilized the workout facilities, went to a nearby liquor store, ordered in and spent the night drinking and catching up with the sound of the ocean waves and breeze coming through our balcony doors.

When we asked for different restaurants around the area that delivered to the hotel the concierge was standardly helpful. Not overly helpful, but not rude, and printed us out a list that I assume they keep as a standard document to give to guests.

The workout facility was nice and very clean. All machines were working and there was staff checking in throughout the hour and a half we were there making sure machines were clean, towels were well-stocked, etc. They even had complimentary bliss brand face wipes and products dispersed throughout, which we thought was a nice touch.

The beach is where we spent most of our days - like, literally out there at 930am and inside at 3-4pm. The staff was very helpful and they even remembered us and tried to get us the same first row, two chair, single table set-up we liked. We had lunch out there both days as well. The menu is minimal and, of course, quite pricey, but that should be expected when eating on a hotel property. It does take quite a awhile to get the beach servers' attention so be prepared to wait a bit or go track them down yourself. The beach gets packed with guests so it's understandable. Also another good reason to get out there and choose your seats early.

The pool area was always packed and since you can't call ahead and reserve a chair, there is always a wait. We ended up enjoying the beach much more anyways because of the unobstructed sun and the calmer environment - a big difference from the loud music and guests drunk by 11am at the pool.

We also took advantage of a nearby yoga studio (right around the corner) and a spin class (about a 20min walk). The area is unbeatable. The ocean walk that separates the beach from the hotel properties was great to take an evening walk down. You are also about a 10min walk from Lincoln Rd. which I strongly suggest going to. Cute shops larger stores to shop at and restaurants and bars to drink and dine al fresco at. Great people watching too.

All in all, this property was perfect for what my friend and I were looking for. Don't expect to be catered to hand and foot - as I mentioned, the hotel staff is neither overly friendly or unfriendly, just standard down to business. What really sets this hotel above others is the location and appearance of the property. I'll definitely be back.

  • Stayed: April 2014, traveled with friends
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Thank AmandaCJ9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this reviewResponded June 5, 2014

Winter gloom has no place here in South Beach! We're happy to hear you enjoyed your upgrade to our Sanctuary Suite, and that you were able to take full advantage of the many action-packed activities the area offers.

Best,

Stephanie Dunn
stephanie.dunn@whotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2014

The staff is amazing, the place is top notch! I would recommend it to anyone who is thinking of going to South Beach! Check out the pool. Food, drinks and staff are all amazing. Don't forget to check out the beach it too is amazing. Thanks W for a great time!

Room Tip: Beach front you can't go wrong!!
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  • Stayed: May 2014, traveled with friends
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Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this reviewResponded June 5, 2014

Nice! We're looking forward to hosting you next time you're in town.

Best,

Stephanie Dunn
stephanie.dunn@whotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2014

I loved it here. The staff is helpful and friendly. Jean was the best. I will stay here every time I come to Miami. The view is amazing and the rooms were gorgeous. The staff was always ready to assist in any way they could to make our stay a pleasurable one.

My entire stay at the W South Beach was pleasant, quiet, and calm- everything I was looking for on my business trip. Check in was a breeze. The restaurants were out of this world. A bit pricey, but it's a must-try. The spa is heaven on earth. I explored all the outlets, and my favorites were being at the poolside. Not all W Hotels have a pool, let alone a beach right outside as well. The entire staff was pleasant and always smiling. Even though it was a very hot and humid day, the pool staff were prompt, efficient, and knowledgeable. I got my chair and towel timely from the pool attendants. Later, I ate lunch in the shade at the pool bar. Gina was my bartender and made excellent lunch suggestions for me and paired my lunch with delicious drinks. She was warm, friendly, and funny. The beach outside is beautiful and I was greeted by the beach staff with smiles. Never a dull moment and definitely coming back.

  • Stayed: May 2014, traveled on business
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Thank RunAlexRun333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this reviewResponded June 5, 2014

You are more than welcome!

See you soon,

Stephanie Dunn
stephanie.dunn@whotels.com

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Reviewed June 2, 2014

We chose the W South Beach for our destination wedding, and we loved it. It's a stunning property with chic, modern, elegant interiors and lush, private, classically South Beach grounds. Our Oasis suite was a perfect home away from home, and our guests stayed in the Wonderful Studios which were equally fabulous. The standout for us was the friendly, warm, and attentive staff - Cristina Amescua in special events was an absolute pro with coordinating all of our wedding details & made us feel especially welcome as a gay couple. Matt at the front desk went the extra mile with our room arrangements and made sure we were taken care of during our week-long stay. Servers and managers at The Dutch, in the Living Room, at the pool, and on the beach were all accommodating and clearly wanted us to have a great time. We're South Beach regulars, and the W truly hits the mark. We'll be back!

Room Tip: Rooms on the south side may hear noise from the valet.
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  • Stayed: May 2014, traveled as a couple
    • Value
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Thank Buck D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this reviewResponded June 5, 2014

It was our pleasure to be your South Beach home away from home.

Best,

Stephanie Dunn
stephanie.dunn@whotels.com

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Reviewed June 2, 2014

We recently stayed at the W for a firm retreat with our spouses. The location was fantastic and the rooms beautiful and spacious. While the hotel was very expensive it's staff made everything worth the price, the service was exceptional. Vicky at The concierge was absolutely outstanding. She made excellent recommendations for food as well as all of our reservations before we even arrived, she even arranged for a Mercedes sprinter to transport the 10 of to and from the hotel. Well definitely use the W for future travels

Stayed: May 2014, traveled on business
Thank kpbgmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this reviewResponded June 5, 2014

We're so glad we were able to anticipate your needs, and look forward to having you in the future.

Until next time,

Stephanie Dunn
stephanie.dunn@whotels.com

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Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139-1717
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#4 Family Hotel in Miami Beach
#11 Spa Hotel in Miami Beach
#13 Luxury Hotel in Miami Beach
#15 On the Beach Hotel in Miami Beach
Price Range: $442 - $1,811 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W South Beach 5*
Number of rooms: 395
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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