Stay clear of this hotel. I will start with positives - the valet's were very kind as was the wait staff in the restaurant. The cleaning personnel were helpful and the room was clean.
Now the reality and what makes a stay comfortable. We travel quite a bit - approximately once a month for a week. We have never, I repeat never, been treated so poorly as we were by the front desk clerks at the W. They were slow, uncaring and cold. The pool area smelled of cigarette smoke. The area around the pool for chairs was cramped so that children were running into chairs and stubbing toes. Not enough room to move. The beach staff were packing up cushions and towels before the closing time, hurrying guests. All in all the staff at the front desk though set the tone. It is very surprising that the training is obviously not focused on customer service. If forced to stay at this hotel - one side faces a noisy construction site. The other side faces an old hotel. The rooms to have sight of the ocean but stay clear of the construction side and the other side is quite noisy with street noise. We were greeted to sirens and car alarms making sitting on the balcony less than relaxing.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach