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“Wow, wow and more wow!!!”
Review of W South Beach

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W South Beach
Ranked #11 of 207 Hotels in Miami Beach
Certificate of Excellence
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wow, wow and more wow!!!”
Reviewed March 2, 2014

The W coins the term "Whatever/Whenever" as their own, but after spending the past weekend at their South Beach property, there is a good reason why it's trademarked. We've stayed at their D.C. and Austin properties before, and while they are great hotels in their own right, I have never received the type of attention and personalized service before, at any hotel, anywhere!

Nevermind the fact that I had made the reservation months ago and was planning on proposing to my girlfriend of five years. From the time we checked-in to the time we left, every detail of our weekend was meticulously executed and I cannot thank Clifford as well as Liko and Mark for making our stay unforgetable.

I could go into how beautiful the property is, how nice the staff is and how great the amenities are, but I really wouldn't be doing the resort justice. Miami is known is its pretentious and over-priced hotels, but it's nice to know that an oasis of awesomeness still exists.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jzabl001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, General Manager at W South Beach, responded to this review, March 3, 2014
Dear Guest,

We're thrilled to hear that you enjoyed an amazing stay for such an unforgettable occasion! Providing our guests with the most personalized service is something we look forward to each day, and it was our pleasure to execute a flawless getaway for you. We will be sure to pass along your compliments to Cliff, Liko and Mark. Once again, thank you for staying with us at W South Beach. We look forward to seeing you - and your fiance! - soon.

Best regards,

Amaury Piedra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Glencoe
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 2, 2014 via mobile

The W has always been my "go-to" in South Beach, but I think it may be time for a change. $700+ for a "Fantastic Suite" that had a partial-hole punched in closet door, dirty floors, damaged furniture throughout, toilets that didn't flush properly, and a shower with bad pressure. Not so Fantastic. I'm okay with paying high prices, but they better bring high-quality and great service. My wife and I got neither. Also, they give away your beds at the pool once you're gone for 30 minutes. The problem is that this doesn't even give you enough time to have lunch at the Dutch! For a hotel this size, the need more seating at the pool area - a big issue here. Spa was also way below average for this price-point. I feel bad writing such a lousy review as I used to feel such loyalty toward this place, but quite frankly, I feel ripped-off. The positives? Cool vibe, decent people-watching and great location.

Stayed March 2014, traveled as a couple
Helpful?
2 Thank Rob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, General Manager at W South Beach, responded to this review, March 3, 2014
Dear Guest,

Thank you for your continued loyalty to W South Beach. We would like to apologize for the lack of 'wow' factor during your recent stay. We take great pride in our unparalleled level of service, and are sorry to hear that this was not the case during your visit. We hope that you will consider us for future visits, so that we can provide you with the level of service for which we are known.

Best regards,

Amaury Piedra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london, England
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 1, 2014

We stayed here last year just after the boat show and during the food and wine show - so it's a very busy time in South Beach - but have to go then as it is half term in the UK and as our youngest is in year 11 can only go then. The studio room we had was the same as last year, big with a lovely balcony, partial sea view which was fine, kitchenette which has everything needed for a breakfast or 2. However, our room had loose tiles sticking up in the hallway which with two clumsy teenagers was not ideal but we had all unpacked from a long flight and though they said we could move the next day - none of us could be bothered so they laid 2 bathroom mats over the said area so we couldn't hurt ourselves. The bed in the spare room wasn't made up when we got there - which was 7.30pm so expected this done =also had to keep asking for more towels as they kept leaving enough for only 2 people - they knew there would be 4 people sleeping in the room. On day 4 the second toilet overflowed and it took 10 mins and a lot of water for someone to come to the room and half a day to get it all cleared up!! Sometimes these things happen but the worse thing was the pool - unfortunately we learnt from the last time that you have to get down there before 7.30 am or you lose the beds which get the sun in the morning til lunch - luckily I am a gym goer so I would get up and sort the beds out and then go to the gym (which is excellent)....I had a row with the pool guy one morning as the hotel was getting busy for the weekend's food and wine show, he told me we could only have 3 sunbeds at the pool (we thought it was only relevant for the beach) with our room, he expected two 15 year olds to share a sunbed!! He relented after I offered to pay for the 4th and there was a queue and I told him that part of a good holiday is that you can sit by the pool without having to get up at this ridiculous hour just to get the beds in the first place!! Anyhow, the hotel is clean, the restaurant is good though expensive and the staff helpful but the worse part about this place is the pool - which is an important part of our holiday there, and having a hassle free room where everything is ready, after a 91/2 hour flight! So we won't be going back again, as we really needed the rest and relaxation and not arguing with the pool guy at 7.10am - as well as enjoying the vibe of South Beach, we needed more sleep!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexcoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, General Manager at W South Beach, responded to this review, March 3, 2014
Dear Guest,

Thank you for taking the time to share your feedback. We would like to sincerely apologize for the inconveniences you experienced during your stay, including at the WET deck. Please know our guests' satisfaction is our utmost priority. Once again, our sincere apologies.

Best regards,

Amaury Piedra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crans-Montana, Switzerland
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 28, 2014

i have been there with my family one year ago, all was good, from the room passing from the breakfast to the dining area, the concierge was very nice and indicates us a very good excursion out of miami beach, the we will come back soon!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorenzo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, General Manager at W South Beach, responded to this review, March 3, 2014
Dear Guest,

Thank you for sharing your wonderful review! It was our pleasure, and we can't wait to welcome you back soon.

Until next time,

Amaury Piedra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed February 28, 2014

If you want to pose around the bar,club and lobby then stay here. If you want good service and quiet rooms and be able to sit either around the pool or on the beach in some modest peace and quiet stay elsewhere. There is major building work taking place adjacent to the hotel which was intolerable most of the day. You cannot sit outside and our room had a great view of all the workers. Guests are on the whole treated as ATM machines. We even had to pay for drinking water in the rooms. On the whole very poor but if you party all night stay here.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank matt31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, General Manager at W South Beach, responded to this review, March 3, 2014
Dear Guest,

Thank you for sharing your feedback. We offer our sincere apologies for your dissatisfaction during a recent stay. We are closely monitoring our neighbor's construction progress, and are happy to facilitate any and all guest requests in the meantime through our dedicated Whatever/Whenever team.

Best regards,

Amaury Piedra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 26, 2014

Welcome to the W. We appreciate your Platinum status. Thank you for booking a suite with us. Unfortunately the upgrade we confirmed for you is now not available. Here is your new room.
Not a great start.
We then walked up to the room, which was occupied. Oops.
OK, I have another room, please come down to the front desk again.
45 minutes later I was finally shown to my new room, unfortunately a partial ocean view, not the ocean front I was promised. Worse yet the second room did not have a window...
Day 2 started at 10am, we got to the pool and were told there were no more chairs. We were on a waiting list for chairs. NO CHAIRS AT THE POOL? ARE YOU KIDDING ME!
The front desk was no help. I asked for the manager, who was in a meeting to contact me. He never did.
4 hours later, yes 4 hours of waiting, we finally got 3 chairs in the shade. What a complete joke.
The next morning I was at the pool at 7am and got chairs. Not exactly a vacation to get up that early for chairs but the hotel is just not set up to serve the needs of their guests.
No follow up from the manager, no follow up from the staff. Very dissapointing.

My reccomendation - stay elsewhere on South Beach.

Room Tip: Stay elsewhere on the beach.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank robertnewyork1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, February 28, 2014
Dear Guest,

We offer our sincere apologies regarding your experience. Please email us at wsobesocial@whotels.com so that we can find out what happened.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 26, 2014

I stayed at the W on South beach over Christmas. It was very nice, the room was elegant , the pool heated , and very pretty beach front. We ate at Mr. Chow's which is in the hotel and it was one of the best meals I have ever had.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teresa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, General Manager at W South Beach, responded to this review, February 28, 2014
Dear Guest,

It sounds as though you had an incredible experience. We are so happy to hear that you enjoyed all aspects of your stay, including dinner at the famed Mr Chow, and look forward to seeing you again very soon.

Best regards,

Amaury Piedra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W South Beach

Property: W South Beach
Address: 2201 Collins Avenue, Miami Beach, FL 33139-1717
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#5 Family Hotel in Miami Beach
#8 Spa Hotel in Miami Beach
#10 Luxury Hotel in Miami Beach
#11 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W South Beach 5*
Number of rooms: 395
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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