Despite some of the negative reviews, we booked this hotel because of a good deal through Amex/SPG.
1) Amazing location - on the beach, walking distance to many restaurants and shops, quick cab ride to other popular Miami beach locations
2) Nice rooms - large balconies with ocean view, nice design
3) Friendly staff - despite some issues, we found the staff to be friendly and helpful - especially the manager at WET - the pool side restaurant/bar; the staff at the Dutch were also wonderful during our daily breakfast
1) Room issues: toilet stopped working twice, sink stopped draining one day, internet only worked in 1/2 the room- these were mostly addressed quickly when we complained
2) Pool: super LONG wait for food by the pool (1 hr+) - was apparently due to miscommunication between wait staff , manager addressed it, and sent us comp. drinks
Overall we had a good experience - enjoyed our balcony, the beach, and the pool. Issues were mainly dealt with efficiently, and the staff were friendly. Worth booking if you get a good rate w/ breakfast + resort credits included.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach