We stayed on the condominium side of the W for a little over $1,000.00 per night. Our awful experience started with check in. We waited in line for 30 minutes BEFORE being told there was a completely different area for the condo check in. We go to that desk and wait another 20 minutes for someone to show up. We finally get to our room and it has only a couple towels, no soap, no shampoo etc. We call housekeeping and they say sorry we don't offer service to the condo's. So for over a grand a night we had no room service, no towels, and no soap. BE WARNED. Further, the staff at the pool was mediocre at best. Ritz Carlton needs to give these people lessons.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach